Capgemini Senior Customer Service Representative salaries in India

Likes

Nothing much

Dislikes

... while neglecting the well-being and growth of middle and lower-level employees. This creates a work environment where individuals are expected to perform tirelessly without salary increments or career advancement, remaining stagnant at the initial compensation level. HR and WFM secured jobs.

Likes

I am in Finance and haven't seen much work pressure here. They have more than enough FTEs to perform activites. Job security is good. Hybrid mode structure is there so one is not forced to come to office everyday.

Dislikes

...leave the organisation before years they have to pay training expenses of 2lacs. They also provide 50k of retention bonus after 2 years which is fully recoverable if you leave within one year of payout. CTC Structure of Capgemini very misleading and disappointing. Bonus, Gratuity are part of CTC which is unethical. 3 months notice period.

Likes

If you get good manager and project you will learn many things.1 percent probability

Dislikes

...our. Leadership will give all fresher under lead and asked to get the work done.no salary hike from last 2 year. Only boot leaker get promotion though there is some compliance issue.

Likes

I made a big mistake by resigning from my past organization, I was getting a manager role, so I moved here. CG have old culture, like savings means remove people. Senior managers will ask I need automation, but they don't know meaning of Automation. When my team perform automation, instead of appraising it, they will say, now workload is reduced, remove a senior person and hire a fresher in place of him. In past 3 appraisal I was performer and after that received 2% hike overall. Now I will resign, no matters I have job or not.

Dislikes

...pense from 1000 to 500. so 6K per year reduced. so overall loss of 42K per year. also they have variable pay of 10% of your salary. Now in year end, they have given few fellows as 12K hike, so even a duffer can understand that his take home is reduced by 30K. also if you are average performer then they have reduced 12% of variable. so overall, from last year you will lose 50K by default. so before you join this trap, resign ASAP.

Likes

Everything expect the salary increase

Dislikes

The company was good but the project assigned to didn't bothered of giving appreciation to employe for doing great /good work. The appreciation and benefits were given to only the one those who never worled.