Genpact Senior Customer Service Representative Salaries by 10+ Employees (Updated 2025)

1 - 6 years exp.

₹2.8 Lakhs - ₹4 Lakhs

Salary of majority employees

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5% less than the average Senior Customer Service Representative Salary in IT Services & Consulting Companies for 1 - 6 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Representative Salary 3 - 6 years exp. (6 salaries)	Unlock ₹2.8 L/yr - ₹4 L/yr
Engineering - Software & QA Senior Customer Service Representative Salary 4 - 5 years exp. (AmbitionBox Estimate)	Unlock ₹2.9 L/yr - ₹3.4 L/yr
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CSR & Social Service Senior Customer Service Representative Salary 5 - 6 years exp. (AmbitionBox Estimate)	Unlock ₹3.7 L/yr - ₹4 L/yr

Last Updated: 1 Feb 2025

Companies similar to Genpact for Senior Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
TCS Senior Customer Service Representative Salary 3 - 12 years exp. (23 salaries)	Unlock ₹2.8 L/yr - ₹9 L/yr 45% more
Wipro Senior Customer Service Representative Salary 1 - 4 years exp. (108 salaries)	Unlock ₹1.8 L/yr - ₹5.1 L/yr 7% more
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Infosys Senior Customer Service Representative Salary 1 - 3 years exp. (3 salaries)	Unlock ₹2 L/yr - ₹3.2 L/yr 30% less
HCLTech Senior Customer Service Representative Salary 0 - 8 years exp. (568 salaries)	Unlock ₹1.7 L/yr - ₹5.5 L/yr 10% less
Tech Mahindra Senior Customer Service Representative Salary 2 - 7 years exp. (58 salaries)	Unlock ₹2.1 L/yr - ₹6 L/yr 18% more
Cognizant Senior Customer Service Representative Salary 1 - 8 years exp. (13 salaries)	Unlock ₹3.2 L/yr - ₹6 L/yr 33% more
Accenture Senior Customer Service Representative Salary 2 - 6 years exp. (31 salaries)	Unlock ₹2.8 L/yr - ₹6.8 L/yr 54% more
Capgemini Senior Customer Service Representative Salary 3 - 8 years exp. (4 salaries)	Unlock ₹4 L/yr - ₹8 L/yr 57% more
HCL Group Senior Customer Service Representative Salary 1 - 4 years exp. (51 salaries)	Unlock ₹2 L/yr - ₹4.3 L/yr 18% less
NTT Data Information Processing Services Senior Customer Service Representative Salary 0 - 4 years exp. (14 salaries)	Unlock ₹2.2 L/yr - ₹3.8 L/yr 28% less
Sutherland Global Services Senior Customer Service Representative Salary 1 - 8 years exp. (11 salaries)	Unlock ₹2.9 L/yr - ₹4.5 L/yr 7% more
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DXC Technology Senior Customer Service Representative Salary 4 - 10 years exp. (5 salaries)	Unlock ₹3.2 L/yr - ₹4.9 L/yr 10% more
Hewlett Packard Enterprise Senior Customer Service Representative Salary 3 - 5 years exp. (4 salaries)	Unlock ₹2.8 L/yr - ₹5.2 L/yr 12% more
Concentrix Catalyst Senior Customer Service Representative Salary 3 - 7 years exp. (3 salaries)	Unlock ₹3.4 L/yr - ₹3.9 L/yr 1% more

Senior Customer Service Representative salary at Genpact ranges between ₹2.8 Lakhs to ₹4 Lakhs per year for employees with experience between 1 year to 6 years. Salary estimates are based on 12 latest salaries received from various employees of Genpact.

Latest annual salaries shared by Genpact Senior Customer Service Representative

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4 years exp.

3mo ago

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6 years exp.

9mo ago

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5 years exp.

10mo ago

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6 years exp.

1y ago

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4 years exp.

1y ago

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3 years exp.

1y ago

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3 years exp.

1y ago

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5 years exp.

1y ago

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3 years exp.

1y ago

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4 years exp.

Experience wise Genpact Senior Customer Service Representative salaries

Last Updated: 1 Feb 2025

Experience	Avg Annual Salary
1 year (AmbitionBox Estimate)	Unlock ₹3.7 L/yr - ₹6.7 L/yr
2 years (AmbitionBox Estimate)	Unlock ₹3.3 L/yr - ₹4.3 L/yr
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3 years (3 salaries)	Unlock ₹3.5 L/yr - ₹4 L/yr
4 years (4 salaries)	Unlock ₹2.9 L/yr - ₹4 L/yr
5 years (AmbitionBox Estimate)	Unlock ₹3 L/yr - ₹4 L/yr
6 years (AmbitionBox Estimate)	Unlock ₹2.8 L/yr - ₹4 L/yr

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Salary related reviews for Genpact

5.0

Rated by 3 employees for salary & benefits

Process Developer in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

4.0

• posted on 20 Jan 2025

1.0

for Salary and Benefits

Likes

Culture, ethical standards,policy, environment etc except salary structure.

Job security - Excellent

+1 more

Dislikes

...process.really bad management lots of vintage employees exited from TMP process. Moreover since last many years I was highlighted in amber about salary structure.those who were vintage employees got less salary package while new joiner getting high pay of salary.please improve this issue.

Salary - Bad

+2 more

Process Associate in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 10 Jan 2025

2.0

for Salary and Benefits

Likes

...e to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

...enced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture.

Salary - Poor

+6 more

Process Associate in Bangalore / Bengaluru

Full Time

Procurement & Supply Chain Department

4.0

• posted on 27 Dec 2024

2.0

for Salary and Benefits

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Skill development - Excellent

+4 more

Dislikes

Salary and appraisal in this company is not really high.

Salary - Poor

Process Developer in New Delhi

Full Time

Finance & Accounting Department

5.0

• posted on 28 Nov 2024

5.0

for Salary and Benefits

Likes

I like the culture of genpect which is very friendly.

Salary - Excellent

+5 more

Dislikes

Genpact is a great company but only problem was the way they hire a person. The salary was not given as per my knowledge. It was decided based on last drawn salary.

Process Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 27 Nov 2024

1.0

for Salary and Benefits

Likes

Nothing at all, they don't provide tea also for free. We need to buy it. Even food also. And you will get promotion if you do oiling and buttering to your manager.

Job security - Excellent

Dislikes

Everything, low salary package. Can facility is worst, It took 2 and half hour to reach just 5km.

Salary - Bad

+4 more

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What people are saying about Genpact

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kyubi

works at

Genpact

Offer Letter Accenture

Hi Folks, I'm Currently working as an MT in Genpact having 5.88 LPA fixed + 10% annual performance bonus in noida recently got an offer letter Accenture Gurgaon they are offering 8.70 LPA Fixed + 21% Variable on CL 11.2 is it worth joining accentur... read more

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Genpact Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at Genpact?

Senior Customer Service Representative salary at Genpact in India ranges between ₹2.8 Lakhs to ₹4.0 Lakhs for experience between 1 years to 6 years. According to our estimates it is 5% less than the average Senior Customer Service Representative Salary in India. Salary estimates are based on 12 latest salaries received from various employees of Genpact India.

How does the salary of a Senior Customer Service Representative at Genpact India compare with the average salary range for this job?

The average salary of a Senior Customer Service Representative at Genpact is 5% less than the average salary of a Senior Customer Service Representative in India. To know exact salary insights, login to view.

Which similar companies are paying more than Genpact to a Senior Customer Service Representative in India?

Capgemini Senior Customer Service Representative Salary - ₹4.0 Lakhs to ₹8.0 Lakhs per year
Accenture Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹6.8 Lakhs per year
TCS Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹9.0 Lakhs per year
Cognizant Senior Customer Service Representative Salary - ₹3.2 Lakhs to ₹6.0 Lakhs per year
Tech Mahindra Senior Customer Service Representative Salary - ₹2.1 Lakhs to ₹6.0 Lakhs per year

What is the salary of a Senior Customer Service Representative in companies similar to Genpact in India?

Hewlett Packard Enterprise Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹5.2 Lakhs per year
DXC Technology Senior Customer Service Representative Salary - ₹3.2 Lakhs to ₹4.9 Lakhs per year
Wipro Senior Customer Service Representative Salary - ₹1.8 Lakhs to ₹5.1 Lakhs per year
Sutherland Global Services Senior Customer Service Representative Salary - ₹2.9 Lakhs to ₹4.5 Lakhs per year
Concentrix Catalyst Senior Customer Service Representative Salary - ₹3.4 Lakhs to ₹3.9 Lakhs per year

What is the estimated take home salary of a Senior Customer Service Representative at Genpact in India?

The estimated take-home salary of a Senior Customer Service Representative at Genpact ranges between ₹26,819 per month to ₹28,230 per month in India. The take-home salary calculation is based on the average Genpact Senior Customer Service Representative salary in India which ranges between ₹2.8 Lakhs to ₹4.0 Lakhs per year for employees with experience between 1 years to 6 years. Check how did we calculate take home salary?

What is the notice period for Senior Customer Service Representative at Genpact?

According to AmbitionBox, 56% of the Genpact Senior Customer Service Representatives reported a notice period of 1 Month, 33% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 9 responses on AmbitionBox in last 2 years.

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Genpact Senior Customer Service Representative Salaries

Genpact Senior Customer Service Representative salary in India ranges between ₹2.8 Lakhs to ₹4 Lakhs with an average annual salary of ₹. Salary estimates are based on 12 Genpact latest salaries received from various employees of Genpact.