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Genpact Senior Customer Service Representative salaries in India (Updated 2025)

Annual salary range
1 - 6 years exp.
₹2.8 Lakhs - ₹4 Lakhs
Salary of majority employees
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6% less than the average Senior Customer Service Representative Salary in IT Services & Consulting Companies for 1 - 6 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Senior Customer Service Representative Salary
3 - 6 years exp. (6 salaries)
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₹2.8 L/yr - ₹4 L/yr

Engineering - Software & QA
Senior Customer Service Representative Salary
4 - 5 years exp. (AmbitionBox Estimate)
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₹2.9 L/yr - ₹3.1 L/yr

CSR & Social Service
Senior Customer Service Representative Salary
5 - 6 years exp. (AmbitionBox Estimate)
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₹3.9 L/yr - ₹4 L/yr

Last Updated: 22 Mar 2025

Companies similar to Genpact for Senior Customer Service Representative

Company name Avg Annual Salary Open Jobs
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₹1.7 L/yr - ₹5.5 L/yr

arrow icon 8% less
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₹1.8 L/yr - ₹5.1 L/yr

arrow icon 11% more
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₹2.1 L/yr - ₹6 L/yr

arrow icon 18% more
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₹2 L/yr - ₹4.3 L/yr

arrow icon 15% less
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₹3 L/yr - ₹4.2 L/yr

arrow icon 6% more
1 job opening
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₹2.8 L/yr - ₹6.8 L/yr

arrow icon 55% more
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₹2.8 L/yr - ₹9 L/yr

arrow icon 45% more
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₹3.2 L/yr - ₹6 L/yr

arrow icon 35% more
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₹2.2 L/yr - ₹3.8 L/yr

arrow icon 28% less
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₹2.9 L/yr - ₹4.5 L/yr

arrow icon 8% more
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₹3.2 L/yr - ₹4.9 L/yr

arrow icon 11% more
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₹3.3 L/yr - ₹4 L/yr

arrow icon 2% less
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₹2.8 L/yr - ₹5.2 L/yr

arrow icon 13% more
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₹4 L/yr - ₹8 L/yr

arrow icon 58% more
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₹3.4 L/yr - ₹3.9 L/yr

arrow icon 1% more
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₹2 L/yr - ₹3.2 L/yr

arrow icon 30% less
Senior Customer Service Representative salary at Genpact ranges between ₹2.8 Lakhs to ₹4 Lakhs per year for employees with experience between 1 year to 6 years. Salary estimates are based on 12 latest salaries received from various employees of Genpact.

Latest annual salaries shared by Genpact Senior Customer Service Representative

2d ago
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6 years exp.
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4 years exp.
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5 years exp.
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6 years exp.
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4 years exp.
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3 years exp.
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3 years exp.

Experience wise Genpact Senior Customer Service Representative salaries

Last Updated: 22 Mar 2025

Experience Avg Annual Salary
1 year (AmbitionBox Estimate)

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₹3.7 L/yr - ₹6.7 L/yr
2 years (AmbitionBox Estimate)

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₹3.3 L/yr - ₹4.2 L/yr
3 years  (3 salaries)

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₹3.5 L/yr - ₹4 L/yr
4 years  (4 salaries)

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₹2.9 L/yr - ₹4 L/yr
5 years (AmbitionBox Estimate)

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₹3 L/yr - ₹4 L/yr
View all

Similar Designation salaries in Genpact

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₹2.33 L/yr - ₹4.7 L/yr
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₹2.6 L/yr - ₹5.15 L/yr
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₹1.65 L/yr - ₹5.5 L/yr
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₹1.45 L/yr - ₹4.7 L/yr
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₹1 L/yr - ₹5.04 L/yr
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₹1.4 L/yr - ₹4.8 L/yr
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₹2 L/yr - ₹3.5 L/yr
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₹1.3 L/yr - ₹5.3 L/yr
Senior Associate Salary
(4.9k salaries)
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₹1 L/yr - ₹9.75 L/yr
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₹1.1 L/yr - ₹4.5 L/yr

Salary related reviews for Genpact

5.0

Rated by 3 employees for salary & benefits

Full Time

 · 

Sales & Business Development Department

2.0
  •  posted on 03 Mar 2025

1.0
 for  Salary and Benefits

Likes

Work-life balance becomes meaningless when an experienced professional is paid a meager salary. If compensation isn't aligned with market standards, the balance is already disrupted.

read more

Dislikes

Salary, promotions, work culture, and every other aspect that defines the IT sector.

read more
  • Salary - Bad
  • +2 more

Full Time

 · 

IT & Information Security Department

3.0
  •  posted on 26 Feb 2025

2.0
 for  Salary and Benefits

Likes

Job security no work stress also no growth in career

  • Job security - Good

Dislikes

Very less pay and more working hours no skill development no India holiday no international holiday worse leave policy should apply leave before 30-45 days prior

read more
  • Salary - Poor
  • +2 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 24 Feb 2025

1.0
 for  Salary and Benefits

Likes

On time salary, Tools and other issues fixed timingly.

Dislikes

Work culture to mangers behavior. Basically there are several project/process. Few of them from top clients. Few Senior managers from Content Curation team and GPPRS Chandan Kumar Singh, Kumar Anjanay all of these people are very much unprofessional and they lie about project deadline, ramp up, these people will force you out of company if you are in their bad books. Managers or FLM's here are the worst few of them are Mohd Wahib, Tariq Jameel are one of the worst managers of all because they are partial and play politics with employee. These people will give chances to their favorite employees or their known people. Every IJP is rigged and candidates are already selected due to favoritism. Also, Job security is here myth projects fluctuate a lot. They will not provide you real time skills just complete your genome cards which is obsolete and outdated.

read more
  • Salary - Bad
  • +5 more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 22 Feb 2025

4.0
 for  Salary and Benefits

Likes

Good salary

  • Salary - Good
  • +2 more

Dislikes

There is no job security in Genpact, on my own I took an internal movement, but after joining g there and working for 7-10 days i was being told that hiring has stopped and you have to go back to your old process and later it was being told you are on bench now, then got a final letter stating that this is your last month and this will be your last day. So I don't like job security here

read more
  • Job security - Bad
  • +1 more

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 20 Jan 2025

1.0
 for  Salary and Benefits

Likes

Culture, ethical standards,policy, environment etc except salary structure.

read more
  • Job security - Excellent
  • +1 more

Dislikes

...process.really bad management lots of vintage employees exited from TMP process. Moreover since last many years I was highlighted in amber about salary structure.those who were vintage employees got less salary package while new joiner getting high pay of salary.please improve this issue.

read more
  • Salary - Bad
  • +2 more
see more salary related reviews

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Genpact Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at Genpact ?
The average salary of a Senior Customer Service Representative at Genpact in India typically ranges from ₹2.8 Lakhs to ₹4.0 Lakhs per year, depending on experience (from 1 year to 6 years).

The top 10% of Senior Customer Service Representative at Genpact earn more than ₹4.0 Lakhs per year, and the top 1% earn over ₹4.0 Lakhs per year. Senior Customer Service Representative Salaries at Genpact can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ Genpact employees in India.
What is the estimated take home salary of a Senior Customer Service Representative at Genpact in India?
The estimated take-home salary of a Senior Customer Service Representative at Genpact in India typically ranges from ₹26,702 to ₹28,115 per month. This is based on the average salary range of ₹2.8 Lakhs to ₹4.0 Lakhs per year for employees with experience ranging from 1 year to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of Genpact. Check how we calculate in-hand salary with our in-hand salary calculator.
Which companies offer higher salaries than Genpact for Senior Customer Service Representative in India?
Capgemini ₹4.0 Lakhs to ₹8.0 Lakhs per year
Accenture ₹2.8 Lakhs to ₹6.8 Lakhs per year
TCS ₹2.8 Lakhs to ₹9.0 Lakhs per year
Cognizant ₹3.2 Lakhs to ₹6.0 Lakhs per year
Tech Mahindra ₹2.1 Lakhs to ₹6.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Genpact, depending on the role and experience level.
What is the salary of a Senior Customer Service Representative in companies similar to Genpact in India?
The salary of a Senior Customer Service Representative at companies similar to Genpact in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Hewlett Packard Enterprise ₹2.8 Lakhs to ₹5.2 Lakhs per year
DXC Technology ₹3.2 Lakhs to ₹4.9 Lakhs per year
Wipro ₹1.8 Lakhs to ₹5.1 Lakhs per year
Sutherland Global Services ₹2.9 Lakhs to ₹4.5 Lakhs per year
Optum Global Solutions ₹3.0 Lakhs to ₹4.2 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior Customer Service Representative at Genpact in India?
The salary growth for a Senior Customer Service Representative at Genpact depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Representative can expect the following growth trajectory at Genpact:

Experience Average Salary Range
1 year ₹3.7 Lakhs to ₹6.7 Lakhs per year
2 years ₹3.3 Lakhs to ₹4.2 Lakhs per year
3 years ₹3.5 Lakhs to ₹4.0 Lakhs per year
4 years ₹2.9 Lakhs to ₹4.0 Lakhs per year
and so on.

Tell us how to improve this page.

Genpact Senior Customer Service Representative salary in India ranges between ₹2.8 Lakhs to ₹4 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 12 Genpact latest salaries received from various employees of Genpact.