Genpact Senior Customer Service Representative Salaries by 10+ Employees (Updated 2024)

1 - 6 years exp.

₹2.8 Lakhs - ₹4 Lakhs

Salary of majority employees

At par with the average Senior Customer Service Representative Salary in IT Services & Consulting Companies for 1 - 6 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Representative Salary 3 - 6 years exp. (5 salaries)	₹2.8 L/yr - ₹4 L/yr
Engineering - Software & QA Senior Customer Service Representative Salary 4 - 5 years exp. (AmbitionBox Estimate)	₹2.9 L/yr - ₹3.3 L/yr
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CSR & Social Service Senior Customer Service Representative Salary 5 - 6 years exp. (AmbitionBox Estimate)	₹3.9 L/yr - ₹4 L/yr

Last Updated: 10 Oct 2024

Companies similar to Genpact for Senior Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
TCS Senior Customer Service Representative Salary 3 - 12 years exp. (24 salaries)	₹2.8 L/yr - ₹9 L/yr 43% more
Wipro Senior Customer Service Representative Salary 1 - 4 years exp. (111 salaries)	₹2.3 L/yr - ₹5.4 L/yr 6% more
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Infosys Senior Customer Service Representative Salary 1 - 3 years exp. (3 salaries)	₹2 L/yr - ₹3.2 L/yr 33% less
HCLTech Senior Customer Service Representative Salary 0 - 7 years exp. (549 salaries)	₹1.7 L/yr - ₹5.2 L/yr 15% less
Tech Mahindra Senior Customer Service Representative Salary 2 - 7 years exp. (57 salaries)	₹2.3 L/yr - ₹6.3 L/yr 14% more
Cognizant Senior Customer Service Representative Salary 1 - 8 years exp. (13 salaries)	₹3.2 L/yr - ₹6 L/yr 29% more
Accenture Senior Customer Service Representative Salary 2 - 6 years exp. (30 salaries)	₹2.8 L/yr - ₹6.8 L/yr 48% more
Capgemini Senior Customer Service Representative Salary 3 - 8 years exp. (4 salaries)	₹4 L/yr - ₹8 L/yr 51% more
HCL Group Senior Customer Service Representative Salary 1 - 5 years exp. (64 salaries)	₹1.8 L/yr - ₹4.1 L/yr 23% less
NTT Data Information Processing Services Senior Customer Service Representative Salary 0 - 3 years exp. (53 salaries)	₹2 L/yr - ₹3.3 L/yr 34% less
Sutherland Global Services Senior Customer Service Representative Salary 1 - 8 years exp. (11 salaries)	₹2.9 L/yr - ₹4.5 L/yr 6% less
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Access Healthcare Senior Customer Service Representative Salary 4 - 6 years exp. (5 salaries)	₹2.7 L/yr - ₹4.1 L/yr 13% less
DXC Technology Senior Customer Service Representative Salary 4 - 10 years exp. (5 salaries)	₹3.2 L/yr - ₹4.9 L/yr 6% more
Hewlett Packard Enterprise Senior Customer Service Representative Salary 3 - 5 years exp. (4 salaries)	₹2.8 L/yr - ₹5.2 L/yr 8% more

Senior Customer Service Representative salary at Genpact ranges between ₹2.8 Lakhs to ₹4 Lakhs per year for employees with experience between 1 year to 6 years. Salary estimates are based on 12 latest salaries received from various employees of Genpact.

Experience wise Genpact Senior Customer Service Representative salaries

Last Updated: 10 Oct 2024

Experience	Avg Annual Salary
1 year (AmbitionBox Estimate)	₹3.7 L/yr - ₹7 L/yr
2 years (AmbitionBox Estimate)	₹3.5 L/yr - ₹4.5 L/yr
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3 years (3 salaries)	₹3.5 L/yr - ₹4 L/yr
4 years (4 salaries)	₹2.9 L/yr - ₹4 L/yr
5 years (AmbitionBox Estimate)	₹3 L/yr - ₹4 L/yr
6 years (AmbitionBox Estimate)	₹2.8 L/yr - ₹4 L/yr

View all

Similar Designation salaries in Genpact

Customer Service Representative Salary

(23 salaries)

₹2.33 L/yr - ₹4.7 L/yr

Senior Customer Service Executive Salary

(22 salaries)

₹2.6 L/yr - ₹5.8 L/yr

Customer Service Executive Salary

(125 salaries)

₹1.2 L/yr - ₹7 L/yr

Customer Service Associate Salary

(91 salaries)

₹1.8 L/yr - ₹5.2 L/yr

Customer Care Executive Salary

(102 salaries)

₹1 L/yr - ₹5 L/yr

Customer Support Executive Salary

(101 salaries)

₹1.4 L/yr - ₹4.5 L/yr

Customer Support Associate Salary

(21 salaries)

₹2 L/yr - ₹3.3 L/yr

Senior Process Associate Salary

(4.1k salaries)

₹1 L/yr - ₹7 L/yr

Senior Associate Salary

(4.8k salaries)

₹1 L/yr - ₹9.8 L/yr

Back Office Executive Salary

(49 salaries)

₹1 L/yr - ₹4.05 L/yr

Salary related reviews for Genpact

5.0

Rated by 3 employees for salary & benefits

Senior Process Associate in Noida

Full Time

Finance & Accounting Department

4.0

• posted on 18 Nov 2024

3.0

for Salary and Benefits

Likes

Hybrid models Job security

Dislikes

Some Manager behaviour is not good. I am working here to less salary even in my team same folks also work double of my package with same experience. We work here every day 10 to 12 hours continued without overtime payouts. I don't want to wright here everything.

Process Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 02 Nov 2024

1.0

for Salary and Benefits

Likes

Genpact is good but GoDaddy process is gross

Dislikes

6 days working, only one week of, salary also is 15k per month only, customers u get are terrible, it's more like a sales roles, if ur interested in sales then only apply for this role else dont

Process Developer in Noida

Full Time

Finance & Accounting Department

1.0

• posted on 25 Oct 2024

1.0

for Salary and Benefits

Likes

Just one thing salary come on time.

Dislikes

No growth. No learning. Hostile environment. No one listen you. Move you any other process without discussing with you. Manger and uper management chill but make under there employees working culture hell. You can face all this.

Process Developer in Gurgaon / Gurugram

Full Time

Finance & Accounting Department

5.0

• posted on 20 Oct 2024

2.0

for Salary and Benefits

Likes

Genpact provides employees job safety. Great working culture

Dislikes

Genpact india give very less salary that demotivated to the employees most of the time . Nobody want leaves genpact because of less salary all employees search other jobs.

Process Associate in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 18 Oct 2024

3.0

for Salary and Benefits

Likes

Only likeable at the Genpact is they hire you at the higher package then the market

Dislikes

The treat you like robots and ask for production 10-12 hours daily if you are working from home and if you are going ro office the ask to stretch your shift. even asking for login on weekend shamelessly

see more salary related reviews

Discover interview dos and don'ts from real experiences

What people are saying about Genpact

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an associate

Should I accept the offer or any other advice ?

I was working as an Associate in a medical billing company with a CTC of 3.75 LPA. I’ve received an offer from Genpact in the same field (medical billing/insurance claims) with a salary of 4.5 LPA, but the shift is from 5:30 p.m. to 2:30 a.m., which is not ideal for me but I can still manage. I’m 25 and have 2 years of work experience and have been without a job for 3 months for the CAT exam (unfortunately, no hopes there). I’m really confused about what direction to take with my career. Should I accept the Genpact offer, or is it better to keep looking for other opportunities? Any advice or guidance would be greatly appreciated!

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Genpact Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at Genpact?

Senior Customer Service Representative salary at Genpact in India ranges between ₹2.8 Lakhs to ₹4.0 Lakhs for experience between 1 years to 6 years. Salary estimates are based on 12 latest salaries received from various employees of Genpact India.

Which similar companies are paying more than Genpact to a Senior Customer Service Representative in India?

Capgemini Senior Customer Service Representative Salary - ₹4.0 Lakhs to ₹8.0 Lakhs per year
Accenture Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹6.8 Lakhs per year
TCS Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹9.0 Lakhs per year
Cognizant Senior Customer Service Representative Salary - ₹3.2 Lakhs to ₹6.0 Lakhs per year
Tech Mahindra Senior Customer Service Representative Salary - ₹2.3 Lakhs to ₹6.3 Lakhs per year

What is the salary of a Senior Customer Service Representative in companies similar to Genpact in India?

Hewlett Packard Enterprise Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹5.2 Lakhs per year
DXC Technology Senior Customer Service Representative Salary - ₹3.2 Lakhs to ₹4.9 Lakhs per year
Wipro Senior Customer Service Representative Salary - ₹2.3 Lakhs to ₹5.4 Lakhs per year
Sutherland Global Services Senior Customer Service Representative Salary - ₹2.9 Lakhs to ₹4.5 Lakhs per year
Access Healthcare Senior Customer Service Representative Salary - ₹2.7 Lakhs to ₹4.1 Lakhs per year

What is the estimated take home salary of a Senior Customer Service Representative at Genpact in India?

The estimated take-home salary of a Senior Customer Service Representative at Genpact ranges between ₹27,948 per month to ₹29,342 per month in India. The take-home salary calculation is based on the average Genpact Senior Customer Service Representative salary in India which ranges between ₹2.8 Lakhs to ₹4.0 Lakhs per year for employees with experience between 1 years to 6 years. Check how did we calculate take home salary?

What is the notice period for Senior Customer Service Representative at Genpact?

According to AmbitionBox, 56% of the Genpact Senior Customer Service Representatives reported a notice period of 1 Month, 33% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 9 responses on AmbitionBox in last 2 years.

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Genpact Senior Customer Service Representative Salaries

Genpact Senior Customer Service Representative salary in India ranges between ₹2.8 Lakhs to ₹4 Lakhs with an average annual salary of ₹. Salary estimates are based on 12 Genpact latest salaries received from various employees of Genpact.