Genpact Senior Customer Service Representative Reviews

Likes

Always having security of the job job because because they have multiple process so if any process or team get ramp down then they adjust the bench employee first.

Dislikes

Transportation. They don't provide AC cab in the summer which is very hectic in the summer. It is very tough to commute office without having Ac in the can ( Specially in the summer)

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The skill development using Genome is great.

Dislikes

No work life balance. Management is worst Manager and HR are torturing employees Managers are good for female employees but they will show you the hell if you are a male employee No food facilities, transportation facilities and other facilities also Coffee vending machines are full of cockroach and worms Senior management is totally worst. No one to hear your complaint but if you take any action against management they will initiate PIP and make you to leave the company My Jaipur HR and management made me to resign. My HR was literally threatening me to give resign...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Work culture is great, everytime you will get someone to help you, along with the learning modules.

Dislikes

CTC is pretty low even after your promotions. It is almost equivalent to previous overall salary with current in hand salary.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great Company Good Working Environment Immense Opportunity to learn Support from Learning and Development team

Dislikes

Only The Salary Part and Cab Facilities

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the hybrid work culture as well as shift preferences as you can choose by your own. 2 ways transportation is available . There is a lots of scope for personal growth.

Dislikes

The cafeteria has very less options. Too much traffic on the way to company.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpact has Job security only.

Dislikes

Genpact do many cost cutting activities, and they give less amount in appraisals and promotions. No overtime No extra benefits in all processes and you have to login on weekends too. Work pressure is high and they will hire less people in team and you will feel stuck…

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The People I am working with are very Cooperative. The work culture is very positive and employees have a lot of freedom for working as they like.

Dislikes

Pay grade is not equal to employees working at same designation and in the same process.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Diversity is the most important factor which is being followed rigorously.

Dislikes

Senior Management is literally diplomatic now a days & not concerned about the growth of others. No transparency any more as using employees as per their convenience. Overall rating has gone down & increment system has gone drastically. No onshore movements or visits any more.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

No work life balance. And no growth. Completely unprofessional and unethical from senior leadership to other employees.

Dislikes

I have worked with good MNC and being here is such a pain. Looking and going through the work environment Genpact has build.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security Team bonding

Dislikes

No appraisal and performance bonus less projects Very less health insurance coverage of 1 lakh No other benefits No shift allowance

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpacf is one of the best organization if anyone is new and want to learn new things with great people. Work life Balance is good here, even you can manage your personal life as well. You have a Job security in your mind always while working here ( No one going to force to leave the company).

Dislikes

Salary they are paying the person who are working with them from very long time is very less. Promotion cycle is vary depend on the process and in the Team you are working with.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's a good company I'm very happy to worked in this organization and good work environment. And we can learn lot of technical skills..

Dislikes

Here lot of work pressure and there is no career growth opportunity's..

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The client location which genpact has provided me it's good environment.

Dislikes

Might be genpact is a good company, but I will work for client location nothing is happening on time. Without informing anything agents they change the project vertical, it's impacted on our AES parameters and it's been 17 th month I'm surviving here.. I didn't get my Promotion.

Likes

Flexibility of work

Dislikes

HR connect with resources is almost NIL, for a better culture & strong team bonding HR department must be involved with team on a regular basis.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

They will put you on Bench whenever your project is over or they do not have enough work for you This will leave you stranded and looking for jobs outside when you do not want to

Dislikes

Office politics You are nothing for them when your work is over Never join this organization as MT/AM/M/SM

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Plenty of things to dislike. 1.Salary 2. Appraisal 3. Employee recognition 4. The managers want the associate to be their eyes and ears. 5. Management is not employee centric. 6. HR not willing to talk or respond to the email. Whenever called they would just reply “I will call you later”. Not recommended at all.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.