Accenture Senior Customer Service Representative salaries in India

Likes

The learning, people here are good

Dislikes

...s are happening, however they are indifferent to your personal financial growth. Leadership here is more focused on cost cutting, moving existing people to new projects and putting extra burden on the remaining resources

Likes

Good parts are Salary will be ontime, Leave policy is good . IJP options, Brand value is good.

Dislikes

Company and its operation policy are good but people Who are leading team are not capable enough to direct team according to company values and policies. Work life balance is critical in some of the projects. And it's transportation policy makes you loose your time atleast for 2hours in a day excluding travel time. Leads are not transparent in giving ratings, OT pay won't given on time and most of the time no full OT will be given ,if work extra 10 hours it will be given 1 or 2 hours based on the leads mood. Who ever is capable of doing work will get more work but not appreciated. Lack of carreer development. Favouritism.

Likes

There is no appraisal or promotion from last two appraisal cycle due to insufficient project and recession in the market

Dislikes

Work life balance is totally a myth, no growth in terms of salary for last two years

Likes

There are opportunity to learn new things I've every technical domain

Dislikes

Work culture is not at all good. 1 person is doing work of 3 person No reward/increment for the hard work A huge amount of CTC is declared as variable pay Sometime it seems that management is doing partiality

Likes

2 side cab Hybrid policy

Dislikes

Internal hike Variable pay thay show in CTC too much but don't pay even 2% of it. Overtime pay is not up to mark Too much variance in pakage of candidates on same profile..even candidate with less experience than you revives a very good pakage...salary is not upto market requirement. HR team is not active..takes too much time in hiring.