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3.7

based on 52.1k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Cognizant Senior Customer Service Representative salaries in Hyderabad / Secunderabad

Annual salary range
7 - 9 years exp.
₹4.3 Lakhs - ₹6 Lakhs
Avg. annual salary
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Monthly In-hand Salary

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31% more than the average Senior Customer Service Representative Salary in IT Services & Consulting Companies for 7 - 9 years of experience

Interested in this particular role?

Last Updated: 5 Dec 2024

Companies similar to Cognizant for Senior Customer Service Representative in Hyderabad / Secunderabad

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Cognizant Senior Customer Service Representative Salary

7 - 9 years exp. (4 salaries)
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₹4.3 L/yr - ₹6 L/yr

vs
Company name Avg Annual Salary Open Jobs
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Tech Mahindra Senior Customer Service Representative Salary

3 - 7 years exp. (15 salaries)
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₹2.6 L/yr - ₹6.3 L/yr

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Genpact Senior Customer Service Representative Salary

3 - 6 years exp. (6 salaries)
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₹2.9 L/yr - ₹4 L/yr

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Wipro Senior Customer Service Representative Salary

3 - 6 years exp. (4 salaries)
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₹4.2 L/yr - ₹5 L/yr

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Concentrix Catalyst Senior Customer Service Representative Salary

3 - 7 years exp. (3 salaries)
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₹3.4 L/yr - ₹3.9 L/yr

arrow icon 30% less
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Synchrony Senior Customer Service Representative Salary

0 - 9 years exp. (220 salaries)
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₹2.5 L/yr - ₹6.2 L/yr

arrow icon 8% less
Senior Customer Service Representative salary at Cognizant ranges between ₹4.3 Lakhs to ₹6 Lakhs per year for employees with experience between 7 years to 9 years. Salary estimates are based on 4 latest salaries received from various employees of Cognizant.

Latest annual salaries shared by Cognizant Senior Customer Service Representative in Hyderabad / Secunderabad

4mo ago
₹6 Lakhs
9 years exp.
6mo ago
₹6 Lakhs
8 years exp.
7mo ago
₹6 Lakhs
7 years exp.
1y ago
₹6 Lakhs
7 years exp.

Experience wise Cognizant Senior Customer Service Representative salaries in Hyderabad / Secunderabad

Last Updated: 5 Dec 2024

Experience Avg Annual Salary
7 years (AmbitionBox Estimate)

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₹5.2 L/yr - ₹6.6 L/yr
8 years (AmbitionBox Estimate)

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₹5.4 L/yr - ₹6.9 L/yr
9 years (AmbitionBox Estimate)

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₹5.4 L/yr - ₹6.9 L/yr

Similar Designation salaries in Cognizant

Senior Associate Salary
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₹9.07 L/yr - ₹29 L/yr
Senior Process Associate Salary
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₹1.8 L/yr - ₹9.5 L/yr
Customer Service Executive Salary
(23 salaries)
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₹2 L/yr - ₹5.5 L/yr
Customer Support Executive Salary
(22 salaries)
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₹2.3 L/yr - ₹5 L/yr
Customer Service Associate Salary
(8 salaries)
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₹2 L/yr - ₹5 L/yr
Customer Care Executive Salary
(7 salaries)
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₹2.2 L/yr - ₹4.8 L/yr
Customer Service Representative Salary
(5 salaries)
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₹2.2 L/yr - ₹5.2 L/yr
Senior Customer Service Executive Salary
(4 salaries)
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₹3.2 L/yr - ₹5 L/yr

Top skills at Cognizant for Senior Customer Service Representative

international bpo Customer Service International Voice Process customer support email process email US Healthcare international call center

Salary related reviews for Cognizant

Senior Associate in Noida

Full Time

 · 

Engineering - Software & QA Department

2.0
  •  posted on 20 Mar 2025
3.0
 for  Salary and Benefits

Likes

As working here is quite good when your manager is cooperative. Though In previous two years work and manager both was good no complaints for them and i worked from home till now and everyone was cool.

read more
  • Skill development - Good

Dislikes

Now during current project my so called manager is psycho. Here in cognizant manager also do coding but he is like only I have to do everything and he just wants credit for it. Even to other squads he is like only he is doing work. He oftenly insulted me and two other team mates. I talked with my home manager but no benefit. Only you have to suffer in that scenario.

read more
  • Job security - Poor
    • +3 more

Senior Associate in Pune

Full Time

 · 

Consulting Department

2.0
  •  posted on 19 Mar 2025
3.0
 for  Salary and Benefits

Likes

1. salary do not have varaibale component. 2. Co-workers are good.

Dislikes

1. Low job security 2. Forcing people to work from office(ODC) 3. Mostly support projects 4. Very low transparency with poor management 5. Work satisfaction is very average

read more
  • Skill development - Poor
    • +5 more

Senior Process Associate in Bangalore / Bengaluru

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 13 Feb 2025
3.0
 for  Salary and Benefits

Likes

The company is known for its emphasis on continuous learning and development, offering employees plenty of opportunities to grow and advance in their careers. Additionally, Cognizant is involved in various innovative projects across different industries, which can be exciting and rewarding for those who enjoy tackling complex challenges and contributing to transformative solutions.

read more

Dislikes

The work-life balance could be better, Salary growth and increments could be substantial, Promotion that is not always on merit list, Senior Management communication and support from leadership should be better.

read more
  • Skill development - Poor
    • +4 more

Senior Process Associate in Hyderabad / Secunderabad

Full Time

 · 

Finance & Accounting Department

3.0
  •  posted on 03 Feb 2025
1.0
 for  Salary and Benefits

Likes

Nothing to say much

  • Work satisfaction - Good
    • +1 more

Dislikes

Management and promotions are based on favaourism and very poor in salary hike and mainly without discussion with employees management gives us performance rating and apart from work there is no other activity today like no outings team lunch and other fun activities

read more
  • Salary - Bad
    • +3 more

Senior Associate in Hyderabad / Secunderabad

Full Time

 · 

IT & Information Security Department

3.0
  •  posted on 26 Jan 2025
4.0
 for  Salary and Benefits

Likes

Cognizant have lot of job opportunities and provide nice pay according to market standards. People working in cognizant can switch to other technology and work on it.

read more
  • Salary - Good
    • +1 more

Dislikes

Hikes are very less when compare to other companies. Due to internal politics talented people efforts are recognised.

  • Skill development - Poor
    • +3 more
see more salary related reviews

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What people are saying about Cognizant

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a senior software engineer
2w (edited)
Need help to decide
I have the following offers and confused to choose one. Exp: 6.8 Java backend dev cognizant - 25 lpa (24 fixed) Epam - 28 fixed Citi - 30 fixed If i ask epam with citi offer they will increase their offer, but my question is that worth negotiating with them? Please give you suggestions. My Last working day is 31 March 2025.
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Cognizant Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad?
The average salary of a Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad typically ranges from ₹4.3 Lakhs to ₹6.0 Lakhs per year, depending on experience (from 7 years to 9 years).

The top 10% of Senior Customer Service Representative in Hyderabad / Secunderabad at Cognizant earn more than ₹6.0 Lakhs per year, and the top 1% earn over ₹6.0 Lakhs per year. Senior Customer Service Representative Salaries at Cognizant can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 Cognizant employees in India.
What is the estimated take home salary of a Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad?
The estimated take-home salary of a Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad typically ranges from ₹39,587 to ₹40,759 per month. This is based on the average salary range of ₹4.3 Lakhs to ₹6.0 Lakhs per year for employees with experience ranging from 7 years to 9 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of Cognizant. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad?
To be a Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad, the key skills required include:

  • - international bpo
  • - Customer Service
  • - International Voice Process
  • - customer support
  • - email process

These skills are highly valued at Cognizant and are crucial for successful performance in a Software Engineering role.
What is the salary of a Senior Customer Service Representative in companies similar to Cognizant in Hyderabad / Secunderabad?
The salary of a Senior Customer Service Representative at companies similar to Cognizant in Hyderabad / Secunderabad varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Synchrony ₹2.5 Lakhs to ₹6.2 Lakhs per year
Wipro ₹4.2 Lakhs to ₹5.0 Lakhs per year
Tech Mahindra ₹2.6 Lakhs to ₹6.3 Lakhs per year
Concentrix Catalyst ₹3.4 Lakhs to ₹3.9 Lakhs per year
Genpact ₹2.9 Lakhs to ₹4.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad?
The salary growth for a Senior Customer Service Representative at Cognizant in Hyderabad / Secunderabad depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Representative in Hyderabad / Secunderabad can expect the following growth trajectory at Cognizant:

Experience Average Salary Range
7 years ₹5.2 Lakhs to ₹6.6 Lakhs per year
8 years ₹5.4 Lakhs to ₹6.9 Lakhs per year
9 years ₹5.4 Lakhs to ₹6.9 Lakhs per year
and so on.

Tell us how to improve this page.

Cognizant Senior Customer Service Representative salary in Hyderabad / Secunderabad ranges between ₹4.3 Lakhs to ₹6 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 4 Cognizant latest salaries received from various employees of Cognizant.