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a deputy manager
3d
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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How is Teleperformance to work for?
Teleperformance is rated 4.1 out of 5, based on 3 reviews by employees on AmbitionBox.
Teleperformance is known for Skill development which is rated at the top and given a rating of 4.6. However, Work satisfaction is rated the lowest at 4.1 and can be improved. To know first hand how it is like to work at Teleperformance read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Teleperformance?
According to AmbitionBox ratings, Teleperformance employees rate its salary and benefits as 4.5 out of 5. You can know more about Teleperformance Salaries at AmbitionBox
How is the work culture at Teleperformance?
Work culture is rated 4.2 at Teleperformance by 3 employees. While job security is rated 4.3 and work-life balance is rated 4.3 at Teleperformance. Read detailed reviews by employees of Teleperformance on AmbitionBox.
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