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HGS Mangaluru Reviews

Updated 1 Feb, 2024

Overall Rating

4.5/5

based on 29 reviews

Rating distribution

5

17 (58.6%)

4

9 (31.0%)

3

3 (10.3%)

2

0 (0%)

1

0 (0%)

Category Ratings

4.5

Company culture

4.5

Skill development

4.4

Job security

4.3

Work satisfaction

4.2

Work-life balance

4.1

Salary

4.1

Promotions

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

47% employees reported

Flexible timing

74% employees reported

No travel

47% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

9 reviews

4.4

Rated by Men

14 reviews

HGS is rated 4.5 out of 5 stars on AmbitionBox, based on 29 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the com ... Read more

HGS is rated 4.5 out of 5 stars on AmbitionBox, based on 29 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in HGS Mangaluru Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

29 reviews found

Sort by: Popular

Customer Relationship Officer in Mangaluru

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Aug 2023

Likes

I like to handled customer queries and problems.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Sometimes they make work under pressure. But pressure is not a crisis, it is a positive challenge to develop ourselves in critical situations. It makes us learn new things.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Customer Relationship Officer in Mangaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2023

Likes

Good to start your career. Work environment was good

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

nothing

Work Details

Work related travel: This is a desk job.

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Team Lead Operations in Mangaluru

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

I was work 3 year Mangalore HGS..

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Mangalore centre was closed TL wise not support given by management

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Top HGS Interview Questions

asked in Accounts Payable Associate interview

Q1. What is accounts payable

View answer (1)

asked in Quality Analyst interview

Q2. whats plan for groom business and how to manage team data

View answer (1)

Get interview-ready with top interview questions

View all 66 questions

asked in Technical Automation Lead interview

Q3. License in Automation anywhere in A360

View answer (1)

asked in Brand Promoter Customers Handle and Customer Service interview

Q4. Do u hv any idea abt customer service

View answer (1)

asked in Customer Service Professional interview

Q5. What do you do when a customer gets angry?

View answer (1)

Call Center Executive in Mangaluru

Call Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Sep 2021

Likes

Hinduja global solution working time is good and also simple work... Breakshift is too good.. Its like collage life.. So want to continue in hinduja global solution. I have 1 and half experience with HGS. Thank you.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

AHT pressure.most customer using abuse word... And at a time escalation desk not free.. So this is the dislike otherwise H G S is good for working field...

Work Details

Its very interested... I learned more patience level,English knowledge, value of time.,

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

BPO Executive in Mangaluru

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Jul 2019

Likes

Really Gud company. Work environment etc.super journey in Hgs really miss Hgs in Mangalore.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

3 years experience in Hgs

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Festival big gift to provided..

Deputy Manager Operations in Mangaluru

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Oct 2019

Likes

Work environment and benefits are good

Salary - Good
Skill development - Good

Dislikes

managment not bothered about the employees while ramping down the process. Hr heads Vijaya and Jija made false promise on redeployment. Not even cared about the employees situation, forced to leave.

Job security - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Operations management.

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Know more about HGS Mangaluru

Customer Care Executive in Mangaluru

Idea Process Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Aug 2021

Likes

My career started hgs in Mangalore. I learn so many things like how we can manage customer and how we can give solutions for customer issues. Every month they conducting some soft skill training and knowledge base training. I liked their concern about employees.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike

Work Details

Till 3 and half year I worked so many company but HGS ever best and my favourite company

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

You are reading trusted reviews. Keep reading to find out more about HGS.

ITI Fitter in Mangaluru

Customer support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 27 Feb 2019

Likes

Teammates... Training. Salary /oppraisal.. Work environment is super.........

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Career growth

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Process Trainer in Mangaluru

Trainer Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 May 2019

Likes

Opportunities are available and used it In good way, we have so much things to learn, travelling cab facilities are available for those who are coming from far away, overall hgs journey is wonderful.

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary appraisal is not satisfied.

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

B Com Fresher in Mangaluru

Full Time

·

Telecommunications Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 09 Apr 2018

Likes

The working association was Good enough except there was no planning in the schedule making n takes the dedication for granted

Job security - Good

Dislikes

The shift rotation which was promised was a myth there while I was working in didn't respect the growth at the time of early relieving when the necessary arised. The growth is poor as well as didn't respond to certain problems arose while at work

Salary - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Hectic

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Mangaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 29 Sep 2018

Likes

Good but no opportunities and salary is less

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

All is going good but salary and shifts issue

Salary - Bad
Promotions - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Assistant Manager Trainee in Mangaluru

Telecom Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Jun 2018

Likes

Job security, work environment, salary/appraisal,work life balance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not applicable

Work Details

Exiting

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Associate in Mangaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 Dec 2018

Likes

Good

Dislikes

Nothing

Job security - Poor

Work Details

Average

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Operations Manager in Mangaluru

BD / Pre Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Sep 2018

Likes

Employee satisfaction

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Alternate Saturday off (Flexible Timings)

QA Analyst in Mangaluru

BPO Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Aug 2019

Likes

I would like to work again with HGS

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Company closed in Mangalore location.

Work Details

Quality analysis

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Officer in Mangaluru

Postpaid Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 24 May 2018

Likes

I like in hgs manager and I learned something new

Company culture - Good

Dislikes

No improvement in carrier

Salary - Poor
Skill development - Bad
Promotions - Poor
Work-life balance - Bad

Work Details

Not bad

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Executive in Mangaluru

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Feb 2019

Likes

It was an employee friendly company so very nice being with HGS .

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

Work days: Monday to Saturday (Flexible Timings)

Technical Support Engineer in Mangaluru

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Jun 2019

Likes

Everything in hgs

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

MANGALORE center is closed

Work Details

Work days: Rotational Shift (Flexible Timings)

Escalation Lead in Mangaluru

Escalation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Dec 2019

Likes

Superb

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nthg

Work Details

Work days: Rotational Shift (Flexible Timings)

Diploma Electrical Engineer in Mangaluru

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jun 2020

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Employer’s Response

Hi! Thank you for taking the time to rate us. We wish you success now and always!

Overall Rating

Excellent

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HQ - Bangalore/Bengaluru, Karnataka, India
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 29 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 47% of employees reported the working days at H...GS as Rotational Shift. 74% employees reported the work timings at HGS as Flexible timing. Read more

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HGS Mangaluru Reviews

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HGS Salaries in Mangaluru

Quality Analyst 4 salaries	Unlock ₹1.6 L/yr - ₹4.3 L/yr
Office Assistant 3 salaries	Unlock ₹1.2 L/yr - ₹2.1 L/yr
Technical Support Executive 2 salaries	Unlock ₹2.1 L/yr - ₹4 L/yr
Customer Service Associate 2 salaries	Unlock ₹1.5 L/yr - ₹2.3 L/yr
Quality Auditor 2 salaries	Unlock ₹2.2 L/yr - ₹2.3 L/yr

Explore more salaries

Employee Benefits at HGS Mangaluru

Job/Soft skill training

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

Stock options

0 total responses

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