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3.5

based on 37k Reviews

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HCLTech Senior Customer Service Representative Reviews

Updated 25 Mar, 2025
Overall Rating
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3.4/5
based on 139 reviews

Rating distribution

Category Ratings

4.0

Job security

3.5

Company culture

3.3

Work-life balance

3.2

Skill development

3.2

Work satisfaction

2.8

Salary

2.5

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What employees say about HCLTech?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

Hybrid

71% employees reported

Monday to Friday

Monday to Friday

64% employees reported

Flexible timing

Flexible timing

49% employees reported

No travel

No travel

78% employees reported

View more detailed insights

Gender based rating

3.6
female

Rated by Women

44 reviews

3.4
male

Rated by Men

93 reviews

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Top Mentions in HCLTech Senior Customer Service Representative Reviews

139 reviews found

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What people are saying about HCLTech

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goodtoknow293
2w (edited)
currently not working
Hcl Tech EPB ( engagement or employee performance bonus) deduction issue.
Hi friends, I am sharing an important information with you. I have recently joined HCL tech. Last December, 2024 my first quarterly appraisal was done. I got near about 7+ out of 10. As of now everything was okay. But this month i.e March,2025 I got only 30% of my EPB component. I then connected with my HR and Manager and RM also but no response. Everyone said, I will check it etc etc....then I talked to one of my colleagues and got to know that if the rating is below 8.5 then 20 to 30% of the EPB component will be credited. Wow 😂...really shocked. Every one in HCL has this issue or concern. So guys if you are a new joiner, be cautious about your quarter or annual rating. Do not accept less than 8.5 or else it will be hugely impacted to your salary slip. Also 7.15 out of 10 is around 70%+...but how they were calculated 30%.. don't know...really bad policy implementation...I am now deciding to leave it now...
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People also ask about HCLTech's Senior Customer Service Representatives

How is HCLTech to work for?
HCLTech is rated 3.4 out of 5, based on 139 reviews by employees on AmbitionBox. HCLTech is known for Job security which is rated at the top and given a rating of 4.0. However, Career growth is rated the lowest at 2.5 and can be improved. To know first hand how it is like to work at HCLTech read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at HCLTech?
According to AmbitionBox ratings, HCLTech employees rate its salary and benefits as 2.8 out of 5. You can know more about HCLTech Salaries at AmbitionBox
How is the work culture at HCLTech?
Work culture is rated 3.5 at HCLTech by 139 employees. While job security is rated 4.0 and work-life balance is rated 3.3 at HCLTech. Read detailed reviews by employees of HCLTech on AmbitionBox.
Is work from home available in HCLTech?
According to AmbitionBox, 6% HCLTech employees work from home permanently, 16% work from office 3 days/week, and 16% work from office 2 days/week (based on 18 AmbitionBox reviews in last 6 months).

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HCLTech Senior Customer Service Representative Reviews by Locations

HCLTech Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 139 HCLTech reviews submitted by HCLTech employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HCLTech is the right company for you. 64% of employees reported the work...ing days at HCLTech as Monday to Friday. 51% employees reported the work timings at HCLTech as Strict timing. Read more
Join HCLTech Find your spark and discover what drives you forward
HCLTech Senior Customer Service Representative Salary
based on 592 salaries
₹1.7 L/yr - ₹5.5 L/yr
14% less than the average Senior Customer Service Representative Salary in India
View more details
Employee Benefits for HCLTech Senior Customer Service Representative
cab
Office cab/shuttle
2 total responses
healthInsurance
Health insurance
4 total responses
childCareBenefits
Child care facility
2 total responses
officeGym
Office gym
2 total responses
+2 more benefits
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