Globiva is rated
3.2 out of 5 stars on
AmbitionBox, based on 57 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Globiva is rated
3.2 out of 5 stars on
AmbitionBox, based on 57 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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57 reviews found
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Popular
Customer Service Associate in
Gurgaon / Gurugram
Customer Retention Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Mar 2022
Likes
If there isn't any work for which you are hired , they will pay you without any deduction , trainers are quite good here , specially " gaurav malaai sir "
He Always comes with smile and make you feel confident.
Dislikes
You can be moved into any process any time and you might not like that process.
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 08 Feb 2024
Likes
Good............. to join organisation.
Dislikes
Not applicable sir....... Company is avarage.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 May 2023
Likes
There is nothing to like about this company, only some supervisors are good.
Dislikes
Basically everything. I will give details explanation below, and don't think I have some beef with the company, this is exactly how they work.
Pathetic work culture, inhuman pressure at work, they don't understand that it is not really possible to take 4 live contacts for continuous 8 hours and that too every day, which creates a discrepancy with the given job description, a timely pressure can be expected, but not in this way. Extremely bad and unprofessional behavior from the supervisors, operation manager and specially one queue manager, no one knows how to speak to employees, they act like they own everything. Salary issue in every month due to technical glitch on attendance update, which never gets fixed. Poor break management, you can't take a peaceful break, if you take, supervisors will start to call and Harras you. The management team is absolutely useless, rude behavior from them as well. Most of the time you have to do night or evening shifts despite being a domestic process, which you can't complain about as well, they will give the excuse as rotational shift. In office politics, if you are a loyal dog of the supervisors, you will get a promotion then only. In the name of configuration of your own computer for work for home, they will basically block everything, you can't access anything externally on your own computer, also it monitors your all action even when you are not at work, which is really a privacy concern, also in this you are helpless. You have to be invincible if you want to work here, no natural issues, health issues should happen to you according to them.
So, these are everything, I will not gain anything by saying anything bad about the company, I also came here to work and gain experience, but my life turned upside down. These are nothing but the truth, I left here recently as soon as I got a better opportunity from a very reputed company. So, keep trying, but do not ever enter this company, that will be my wise suggestion. Still if you want to make your life hell, that choice is up to you....Read More
Work Details
Work policy:
Depends on the performance.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 26 Jun 2023
Likes
I was working for OlA international process. The team leaders, QA and manager are very helpful. They tried to best to support their employee to be the best they can be.
Dislikes
It was just only 2 months,I joined the company, and they started laying off people. The work pressure was less , there were two rotational week off , I wad happy with my work till the process got ramp down.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 03 Mar 2024
Likes
Working environment is good with a very helpful team/ colleagues
Dislikes
Work pressure is very very high
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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Globiva.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 16 Jan 2024
Likes
i learn about some products
Dislikes
never they give us insentive
i was in sales process
Customer Service Associate in
Kolkata (working remotely)
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Dec 2023
Likes
Only salary structure and tl binay and huzaifa manager is good but rest are just wors
Dislikes
Everything possible thing provided by company nothing done properly associated are being treated as slave they give threats to kick out of job
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 02 Aug 2023
Likes
Got an awesome team to work with, very friendly working environment.
Dislikes
Very less salary, no promotion given to any agents.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 16 Jun 2023
Likes
Good infrastructure and work balance
Dislikes
Nothing much like to dislike
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jun 2023
Likes
Good management and good support for employees
Dislikes
Na....
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 19 Jan 2024
Likes
Salary period is very bad
Dislikes
Ethics of work
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore Rural
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 16 Jun 2023
Likes
Good experience for freshers
Dislikes
Appraisal
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 12 Mar 2023
Likes
Good people
Dislikes
Cafeteria, they only think about company profitability no matter if employee is suffering or not
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 25 Mar 2023
Likes
Their work culture. They team was very helpful to us.
Dislikes
The rotational shift.
Work Details
Work policy:
It depands. For some process after 2 months its work from home.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 17 Jan 2023
Likes
Work stations and good environment
Dislikes
Behaviour of the admin department is worsr
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Oct 2023
Likes
Nothing at all.
Dislikes
Worst BPO company, even I didn't get last month salary.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Kolkata
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Feb 2023
Likes
Nothing at all
Dislikes
Worst company I have ever worked
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
ZOMATO CHAT Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 07 Feb 2022
Likes
Work environment is good enough. Tls are supportive..
Dislikes
They deduct salary unnecessarily,HR and management teams are worst, they promise lucrative incentives but they do not provide it. Double pay they promise but they donot deliver.
People also ask about Globiva's Customer Service Associates
How is Globiva to work for?
Globiva is rated 3.2 out of 5, based on 57 reviews by employees on AmbitionBox.
Globiva is known for Work-Life balance which is rated at the top and given a rating of 3.1. However, Career growth is rated the lowest at 2.3 and can be improved. To know first hand how it is like to work at Globiva read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Globiva?
According to AmbitionBox ratings, Globiva employees rate its salary and benefits as 2.9 out of 5. You can know more about Globiva Salaries at AmbitionBox
How is the work culture at Globiva?
Work culture is rated 3.0 at Globiva by 57 employees. While job security is rated 2.5 and work-life balance is rated 3.1 at Globiva. Read detailed reviews by employees of Globiva on AmbitionBox.
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