Globiva Customer Service Associate Reviews

Likes

Just the salary was good enough to stay n work

Dislikes

Management goes with favouritism with every aspect and fails to understand the issues.

Work Details

It was quite adventurous I would say as I was shuffled with so many of the LOBs in a short span of time

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work from home

Dislikes

P o l i t i c s

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

The work life balance

Dislikes

They just need one stupid reason to terminate their employees when it come to reduction in manpower. Currently, they have laid off 50% of their employees eho were there frm the start of this organisation and are hiring more ppl with less salary or offering wfo

Likes

2 day week off , that only thing

Dislikes

No transperent policy, even they promised double on national holiday but they double pay for only 2 time and I worked 5 national holiday. No fare policy

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There is nothing to like about this company

Dislikes

They don't care about their employees.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The higher authorities are worth having a word with as because they give you the best solution for all your problems related to the process and they'll always support you if you are in their good books.

Dislikes

- Work life balance is not found.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

TL's are good & supportive

Dislikes

Worst AM I have ever seen, if you leave the company make sure you exit after taken salary, otherwise you will not get your compensation if you work for the whole month. Worst experience ever had.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Seniors are very supportive.

Dislikes

Giving resolutions but still chats are not rated

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Team Lead was a good one. Manager was good as well. However, the VP of this company. Never have I heard a person from a reputable designation speak in such an ill mannered way to his fellow managers and assistant managers and team leads in front of the associates. Personally never felt such issues due to my performance.

Dislikes

1. Signed a service agreement (contract) as a service associate with 9 hours of woorking hours. But we were made to work for 10.5 hours every single working day. We were from Batch 2 in the Zomato process. No overtime paid. And if failed to fulfill the 10.5 hrs of work time, salary was deducted as well. 2. For the 1st 2 months, we were paid incentives for working on holidays. However, waited for the Durga Puja incentive (3 days), Diwali incentive (2 days), Christmas incentive till January and never got paid. Not only me but my fellow team members werent paid till Mid january, after which i lost contact with them. 3. Breaks are for 1 hour, however, you need to inform your team leads and real time managers before taking a break, requesting permission from them each time. These real time manager' job is to spam the whatsapp group with messages like " team online now!" , " Come back from break fast!" , "All break freeze!" . (Yes their english is hilarious....i wish i could share the screenshots 😂😂) 4. Served notice period of 30 days. Was absent for 5 days during the period for being unwell and app issues due to which attendance wasnt marked. Was asked to stretch the notice period by 5 days. I stretched for 1 extra day. Salary was deducted for those 5 days and no incentives received in full and final settlement which was due since the past 3 months. 5. Oh and forgot to mention, excessive low salary. TLs have 1 weekoff and associates have 2 weekoffs (not fixed). Working hours 10.5 hrs. Most TLs have 0 communication skills. Yes, and their english....that will be your only entertainment for the day. Luckily my TL and manager werent like them. P.S. i resigned in mid January. My manager in January end and my TL in February (ALL after serving their notice periods)....Read More

Work Details

Prolonged working hours of 10.5 hrs wherein the contract was signed for 9 hours only. Teammates and my TL and manager were very co-operative. Overall, malicious management who could be termed as parasites who are in disguise of your friendly neighbour.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The worst and fake company. A unprofessional and Uncertified trainer gave us training.Her name is Afsana. Such an inhuman person, she don't have any manners, she makes fun of periodical problem, she makes fun of PCOD... Being a woman I feel ashamed for her this kinda low mentality

Dislikes

Everything. So ridiculous they are

Work Details

Worst.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There is nothing about to like this company except I had a wonderful TL. But basically they are just show.

Dislikes

The internal politics is huge. Few Team leaders polices managers feet just to get promoted. The Management is worst. If you ever going to work here you will surely see a crocodile called Subhajit who will have plenty of words and acts to show you but ultimately she is the most two faces person you will able to see. And this company plays dirty politics which will completely destroy your job experience and also don't get into their traps of incentives and all. As I said they are all made up for show....Read More

Work Details

Worst

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary will be credited on 5th of every month.

Dislikes

Work pressure.. overload... overtime no personal space

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.