Globiva Customer Service Associate Kolkata Reviews

Likes

I was working for OlA international process. The team leaders, QA and manager are very helpful. They tried to best to support their employee to be the best they can be.

Dislikes

It was just only 2 months,I joined the company, and they started laying off people. The work pressure was less , there were two rotational week off , I wad happy with my work till the process got ramp down.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work environment is good enough. Tls are supportive..

Dislikes

They deduct salary unnecessarily,HR and management teams are worst, they promise lucrative incentives but they do not provide it. Double pay they promise but they donot deliver.

Work Details

Average

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Few co-workers and seniors

Dislikes

Management, leave, extra pressure

Work Details

Work policy: Based on process could be hybrid or office based

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Just the salary was good enough to stay n work

Dislikes

Management goes with favouritism with every aspect and fails to understand the issues.

Work Details

It was quite adventurous I would say as I was shuffled with so many of the LOBs in a short span of time

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Figuring out

Dislikes

Everything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Best place to work with.

Dislikes

Best place.

Work Details

Fantastic.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

TL's are good & supportive

Dislikes

Worst AM I have ever seen, if you leave the company make sure you exit after taken salary, otherwise you will not get your compensation if you work for the whole month. Worst experience ever had.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Team Lead was a good one. Manager was good as well. However, the VP of this company. Never have I heard a person from a reputable designation speak in such an ill mannered way to his fellow managers and assistant managers and team leads in front of the associates. Personally never felt such issues due to my performance.

Dislikes

1. Signed a service agreement (contract) as a service associate with 9 hours of woorking hours. But we were made to work for 10.5 hours every single working day. We were from Batch 2 in the Zomato process. No overtime paid. And if failed to fulfill the 10.5 hrs of work time, salary was deducted as well. 2. For the 1st 2 months, we were paid incentives for working on holidays. However, waited for the Durga Puja incentive (3 days), Diwali incentive (2 days), Christmas incentive till January and never got paid. Not only me but my fellow team members werent paid till Mid january, after which i lost contact with them. 3. Breaks are for 1 hour, however, you need to inform your team leads and real time managers before taking a break, requesting permission from them each time. These real time manager' job is to spam the whatsapp group with messages like " team online now!" , " Come back from break fast!" , "All break freeze!" . (Yes their english is hilarious....i wish i could share the screenshots 😂😂) 4. Served notice period of 30 days. Was absent for 5 days during the period for being unwell and app issues due to which attendance wasnt marked. Was asked to stretch the notice period by 5 days. I stretched for 1 extra day. Salary was deducted for those 5 days and no incentives received in full and final settlement which was due since the past 3 months. 5. Oh and forgot to mention, excessive low salary. TLs have 1 weekoff and associates have 2 weekoffs (not fixed). Working hours 10.5 hrs. Most TLs have 0 communication skills. Yes, and their english....that will be your only entertainment for the day. Luckily my TL and manager werent like them. P.S. i resigned in mid January. My manager in January end and my TL in February (ALL after serving their notice periods)....Read More

Work Details

Prolonged working hours of 10.5 hrs wherein the contract was signed for 9 hours only. Teammates and my TL and manager were very co-operative. Overall, malicious management who could be termed as parasites who are in disguise of your friendly neighbour.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing is good in globiva.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

They give us hand sanitizer for wash hands before entering office premises. They have stop doing biometric instead of biometric they resume card punch for attendance and entering floor.

Dislikes

Salary is decent but low and career growth average.

Work Details

The job is interesting.i learnt everything on the job..I got a chance the taste of different roles within same team.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.