This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Overall Rating
3.0/5
How AmbitionBox ratings work?
Category Ratings
3.0
Job Security
3.0
Skill development
2.0
Work-Life balance
1.0
Company culture
1.0
Salary & Benefits
1.0
Promotions/Appraisal
1.0
Work Satisfaction
Fusion CX is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
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Popular
IT Helpdesk Engineer in
Saltlake, Sector 5, Fusion building
Full Time
·
IT Network Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 02 Jun 2024
Likes
Learned Exchange Admin Center.
Learned a lot about Windows servers.
Manager(Ronik Da) was supportive. Colleagues(Satyajit Da, Abhishek Das, Pradeep Dummu, Sourav Gupta) were supportive, and helped me à lot. If you get them as your peers, you are fortunate. You will be learning a lot from them. 😊
Good for freshers.
Dislikes
Salary is very poor.
No hike since 2 to 3 years, no bonus at all.
If you are going to Fusion CX do negotiate your salary well.
Company culture was not good(monopoly culture). If a person know about a specific Technology Or Server related thing, he/she is not willing to teach or train their juniors. Managers are passing the ball and senior is waiting for the escalating situation thus they will solve(known issue) the problem and their name will be highlighted....Read More
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
IT Executive in
Kolkata
Full Time
·
IT Network Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Nov 2024
Likes
It is the most worst experience work in fusion
Dislikes
Work culture is very bad, salary is very low, they thought you work you are a donkey. You almost forgot about salary increment.
Work Details
Work days: Rotational Shift
(Flexible Timings)
IT Executive in
Kolkata
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2024
Likes
Nothing , nothing, nothing
Dislikes
Everything , this is not employee orientation company
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
IT Executive in
Kolkata
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 26 Sep 2024
Likes
Good
Dislikes
No matter how much knowledge you have or how well you work, it does not matter, it only depends on your politics and flattery, in fact this is the condition of every corporate sector.
Desktop Support Engineer in
Kolkata
Full Time
·
Hardware Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 14 Mar 2024
Likes
Environment , Company Culture , Job Security
Dislikes
Salary , Work and Life Balance
Work Details
Work days: Rotational Shift
(Strict Timings)
IT Executive in
Howrah
Full Time
·
IT Security Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 19 Apr 2023
Likes
Not good at all
Dislikes
Not good at all
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Desktop Support Engineer in
Kolkata
Full Time
·
IT Network Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 05 Mar 2023
Likes
Good for beginners.
Dislikes
Poor appraisal.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
IT Manager in
Kolkata
Full Time
·
Information Technology Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 16 Oct 2022
Likes
Most unethical company I have ever seen in my career.
Dislikes
I dislike everything about the company
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country.
IT Network Engineer in
Mohali
Full Time
·
IT Network Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 21 Apr 2023
Likes
Almost good
Dislikes
No body care about human being
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Desktop Support Engineer in
Mohali
Full Time
·
Technology / IT Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 25 Sep 2023
Likes
Staff member is good.
Dislikes
Salary is very poor.
Service Desk Engineer in
Kolkata HQ
Full Time
·
IT Helpdesk Technisian Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 13 Feb 2022
Likes
Team Members are good but lack of growth and work life balance is missing there. Team collaboration is good, if you perform well you will get more additional responsibilities😁 without paying same remunertion. So think twice before joing. Pros: salary will be credited of 1st to 5th of every month. Job security is really good for the performers.
Dislikes
Lack if growth and learning opportunities. Less salary pay scale and work life balance
Work Details
It's good for local people as the duty timing may differ but work from home is available.
Work days: Rotational Shift
(Flexible Timings)
Other Fusion CX Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 Dec 2024
Likes
If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
Dislikes
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Associate in
Durgapur
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Dec 2024
Likes
I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers.
From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive.
The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems.
I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Dislikes
Nothing for now
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Quality Analyst in
Kolkata
Full Time
·
Business Process Quality Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 29 Nov 2024
Likes
The manager is supportive. No too much pressure.
Dislikes
1. Low salary
2. Stop the incentive without any reason
3. No job security.Anyday anytime they can ask to leave.
4. No matter what is your post, you have to do anything like IT work, business analysis etc
5. Third class management team.
6. No one help you from the HR team.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Team Leader in
Howrah
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Nov 2024
Likes
Nothing
Dislikes
Salary issues you will not get as much as your work
There is no work life balance you need to work on off days as well
There is no leave
Ac off on running process shift end at 7 ac off at 6
No one care for you or agent
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
HR Executive in
Howrah
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Nov 2024
Likes
Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Dislikes
Nothing
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Team Lead Operations in
Howrah
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Team Lead Operations in
Howrah
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
Dislikes
There's nothing to dislike here
Work Details
Work days: Monday to Friday
(Strict Timings)
Subject Matter Expert Specialist in
Kolkata
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Agent Advisor in
Kolkata
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Working on the Fusion was my best decision which I had taken in my life. At the time of imterview I was quite nervous as used to be. But after reaching to the Fusion and after absorbing the friendly atmosphere and helpful culture, I was quite impressed and till It's going to be 6th month still I'm working here and it's still going on counting. And really I'm loving it. It has the growing and have the better opportunity here to grow up your skill, your personality development and your communication power. You'll learn to handle the different atmosphere in the ethical situation and much more you'll enjoy to work here...Read More
Dislikes
I don't think so which I didn't like something. Disliking will be I think for those who will ignore or miss the opportunity to work here.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Back Office Executive in
Kolkata
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
Dislikes
Sudden process rampdowns or relocations in the workplace can be challenging because they disrupt established routines, create uncertainty about roles, and can lead to added stress or anxiety. Employees often feel unsettled by abrupt changes, especially if there is little transparency or communication from management about the reasons and future implications. Which is common for every organisation not only this....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Fusion CX's IT Helpdesk Engineers
How is Fusion CX to work for?
Fusion CX is rated 3.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Fusion CX is known for Job Security which is rated at the top and given a rating of 3.0. However, Company culture is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Fusion CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Fusion CX?
According to AmbitionBox ratings, Fusion CX employees rate its salary and benefits as 1.0 out of 5. You can know more about Fusion CX Salaries at AmbitionBox
How is the work culture at Fusion CX?
Work culture is rated 1.0 at Fusion CX by 1 employees. While job security is rated 3.0 and work-life balance is rated 2.0 at Fusion CX. Read detailed reviews by employees of Fusion CX on AmbitionBox.