Fusion CX is rated
3.3 out of 5 stars on
AmbitionBox, based on 13 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.3 out of 5 stars on
AmbitionBox, based on 13 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Fusion CX Associate Reviews
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13 reviews found
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Popular
Associate in
Kolkata
Full Time
·
Front Office & Guest Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Oct 2023
Likes
Fusion BPO is the worse BPO I worked with no job security. The managers are so biased to their Muslim employees. Especially the Oyo international process Manager Shirin Syed the worse manager I worked with. Salary never on time you will not get your incentives earn on time and also if you get the incentives then you won't the exact amount you earned, definitely you will get something deducted in it for no reason and you will be informed that you will get the remaining balance on next salary which will never happen. It's the story of every month. I worked in this BPO for 6 months and that was a waste of time....Read More
Dislikes
Everything not a single thing I like about this BPO.
Work Details
Work days: Rotational Shift
(Strict Timings)
Associate in
Durgapur
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Work environment
Dislikes
Nothing to be honest
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Work related travel: This job involves
Travel Within City.
Associate in
Durgapur
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Nov 2024
Likes
Work environment
Dislikes
Nothing to be honest
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Associate in
Kolkata
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 19 Jul 2024
Likes
Just for there are so many tl and manager
Dislikes
Appraisal and promotions not to be saying
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
We appreciate your feedback and are glad to hear you found our leadership team supportive. We understand your concerns about appraisals and promotions. Your insights are valuable, and we aim to improve this process.
Associate in
Bangalore / Bengaluru
Full Time
·
Finance Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Aug 2023
Likes
There are so many things I like and dislike.. firstly I have to say that there are so many team leader in fusion are didn't know how to communicate with an associate, i think they need some knowledge about it before became a team leader. Apart from that my experience at fusion over all good 👍
Dislikes
On the previous field i mentioned ...
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for your feedback. We're glad to hear that your overall experience at Fusion has been good and that you appreciate the flexible work timings. We acknowledge your concerns about team leader communication and will focus on improving their training. Your input helps us enhance our work environment. Please reach out at hr.grievances@fusioncx.com to discuss further.
Best regards,
The Fusion CX Team
Associate in
Kolkata
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 01 Nov 2023
Likes
Nothing to be like
Dislikes
Worst place
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Fusion CX.
Associate in
Kolkata
Full Time
·
Production Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 29 Dec 2023
Likes
On paper opportunity atleast and a bit freedom depends on mood of management
Dislikes
Worst work culture. Dirty floor. Not follow company policies
Work Details
Good, just have stretch for 15 to 45 mins per day mostly
Behaviour of managers are not good at all .. There is no appreciation for real hard worker they only appreciate them who are favourite of them there is no growth... Salary is very poor. We are working hard each and every day but not getting that much salary. They only promote them who can adulate them apart from them all advisors are valueless......
Work Details
So stressful
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Associate in
Chennai
Customer Care Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Oct 2021
Likes
Horrible Experience
Dislikes
They won't give the salary on time. They don't provide enough training and the trainer doesn't is very bad. A lot of work pressure. In just 4 hours I had 93 calls. The customers just bash you, they abuse you.
Fusion CX is rated 3.3 out of 5, based on 13 reviews by employees on AmbitionBox.
Fusion CX is known for Skill development which is rated at the top and given a rating of 3.4. However, Salary & Benefits is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at Fusion CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Fusion CX?
According to AmbitionBox ratings, Fusion CX employees rate its salary and benefits as 3.0 out of 5. You can know more about Fusion CX Salaries at AmbitionBox
How is the work culture at Fusion CX?
Work culture is rated 3.1 at Fusion CX by 13 employees. While job security is rated 3.2 and work-life balance is rated 3.3 at Fusion CX. Read detailed reviews by employees of Fusion CX on AmbitionBox.