Cogent E Services Non Voice Customer Service Associate Reviews

Likes

Process is good and even the environment.

Dislikes

Company should have mimumm managing skills with agents and process ..there is not benifits from company and poor managing skills .bad experience with the company no holidays even on week off they used to call to do login.no freedom even for breaks.no commication between agents

Likes

Nothing

Dislikes

Cogent policy and the way off talks and the process controller are totally talk with disrespect like you are nothing and they will give pressure to work because of the policy you cannot even deny that you are not comfortable and your skill are not on that target. They even don't care about your failure in quality and if you decide to leave the company then suddenly they will forcefully move to third level of warning and they will also do not accept the resignation...Read More

Likes

All the things was good

Dislikes

TL AND 1 manager because on my last working day they will tell me if you will not revoke your resign then we will do the ZTP and they pick rendom girl and tell her you can take his name in ZTP and we will not force to revoke you resign.

Likes

What i like about cogent is that i meet some new people, and i had a great experience of my life with them.

Dislikes

There is nothing about cogent which is like rather than i meet some people who became a family for me. If we are talking about work culture, which is very poor, no promotion. Facilities are no pf, no job security, joining date will be post training if you successfully completed the training.

Likes

Cogent company is a BPO company and it is a very good company, promotions happen very quickly in it, due to which you can also develop your career.

Dislikes

This company is not like that because the security here is very strict and restrictions are imposed for everything and the security guards also stop you a lot and cut your salary too.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I like the security the office environment the colleague

Dislikes

They don’t give break on time they don’t provide our own paid leave whenever we want they don’t give any appraisal they want we to do work on festival but they don’t pay extra nor they provide any gifts to us and after 1.5 years also they don’t provide any internal promotion.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

1) No annual increment for CSA 2) Multiple EMS issues 3) Low annual increment (8%) for support/Executive in operations 4) Only 2 P short logins 5) No swift change 6) Very poor experience in the company Final verdict: Gonna recommend the operations only for freshers not for experienced CSA

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I guess there's nothing to like.

Dislikes

(Poor) Manager, upper management, leadership (Poor) pay, wage, raise, salary, benefits (Poor) Culture, team, environment Long (hours), (poor) schedule (Lack of) training, (too much) change

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Honestly speaking I did not like anything about Cogent E Services. The work life balance is literally horrendously disgusting honestly. The Managers will call you to work even on week offs and will tell that you will be paid more if you come on week offs but later you won’t be paid anything extra. The DGM Ravinder was the most cruelperson I have ever seen in my life. He used to treat the employees really bad and used to shout at everybody. Hence, the work environment and work culture was poor. Except Nikita Maam all the other HR’s were full of attitude....Read More

Dislikes

Already written above.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

cogent is very biggest organization & BPO sector management is very good support your employee & company help for employees career growth. "I have total 3 years experience in cogent e-services limited as a sales trainer profile my training & quality manager so good person (Mr.Debabratha kathora sir) Thanks & Regards Raman Kumar (Bareilly)

Dislikes

Not dislike about your cogent e-services limited three years completed my same organization so I am plans is other better opportunities & career growth, co- accident my resign has been completed but better opportunity not search reason my brother accident so hold in my searching for the job.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

not satisfied, almost west of time ,

Dislikes

yes , i dislike because no promotion no salary increment has not value of experience person has not value ,where new employ gate higher then old agent employ and management has no movement for this smatter ,of education so i dislike this cogent Axis Bank E-service

Likes

Nothing .. don't go there to work.

Dislikes

Everything Alot of pressure Date of salary is very bad Cafeteria is not good ..they don't have there known cafeteria

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Only not issue of salary its are come on time to time

Dislikes

I am given Overall average rating because in this organisation every single day facing mentally pressure

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

It depends on for whom you're working. A few bosses are the best. The CEO, COO are great. Narender Kumar is one of the best bosses you can ask for. While the VP is great at his own level yet misses out a few things while being a little too egoistic Good promotions.

Dislikes

Politics HR head is more inclined with the operations.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

1.No development of skill 2.Bad environment to work 3.very bad senior management 4. So bossy people

Dislikes

Appraisal are not according to your work but according to your Chaplusi and Acting.So no need of hard work just do Chaplusi and work for years &years like some people are doing 😂😂😁

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

All are support staff is very supporteble and working please is very good also office canteen is very clean.

Dislikes

I'm very disappoint with my process quality sr.manager her name is neeraj kumar because resently he join our process VECV and when he come of VECV he without and feedback related of training and my performance he directly issue my PIP and during resign period he ask me for QA work so when I denied for QA work he ask me for login 8hrs as a agent so I'm very very disappoint with quality team.