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TELUS Digital CSR Executive Interview Questions and Answers
TELUS Digital CSR Executive Interview Experiences
2 interviews found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 3 interview rounds.
(4 Questions)
- Q1. Just be fluent and be ready for night shifts
- Q2. Tell me about your self
- Q3. They will give a situation and ask you to speak for some time
- Q4. One online test will be there
(1 Question)
- Q1. They will just explain you about the Salary part
I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.
(1 Question)
- Q1. Introduction, tell me about your self
(1 Question)
- Q1. What is customer service?
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns promptly and efficiently.
It includes providing information about products or services, handling complaints, and resolving issues.
Good customer service can lead to customer loyalty and positive word-of-mouth marketing.
Examples of good customer servic...
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Selected
I applied via Approached by Company and was interviewed in Jul 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced CSR Executive with a passion for helping others and making a positive impact in the community.
Over 5 years of experience in customer service and relationship management
Strong communication and problem-solving skills
Proven track record of meeting and exceeding customer satisfaction goals
Passionate about giving back to the community through volunteer work
Proficient in CRM software and dat
- Q2. Reading passage english to hindi translation
(2 Questions)
- Q1. Typing Speed test
- Q2. Vercent test by vercent app
General knowledge questions
Interview Preparation Tips
Subash Music
(2 Questions)
- Q1. How did you spend your day yesterday
- Q2. What did you do in new year
(2 Questions)
- Q1. Past experience
- Q2. Why should we hire you
Selected
I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.
(3 Questions)
- Q1. About Your Self
- Q2. About Your Hobbies
- Q3. About Your Previous Experience
They test your hearing capacity, Logical question to judge your mindset and they test your memory
(2 Questions)
- Q1. About Your Previous experience
- Q2. Why to hire you
Interview Preparation Tips
CSR Executive Interview Questions & Answers
Conneqt Business Solutions
SR Pixels
posted on 1 May 2024
(3 Questions)
- Q1. Tell about ur self
- Q2. About experice..where have we worked
- Q3. Aree you confortable with the timings
- Ans.
Yes, I am comfortable with the timings and can adjust as needed.
I am flexible with my schedule and can accommodate different timings if required.
I understand the importance of meeting deadlines and am willing to work extra hours if needed.
I have experience working in shifts and can manage my time effectively to meet the demands of the job.
(2 Questions)
- Q1. Will u be needing any holidays
- Q2. Are confortable with the shifts
Interview Preparation Tips
(2 Questions)
- Q1. About qualification
- Q2. What do you in free time
Interview Preparation Tips
(2 Questions)
- Q1. How process works
- Ans.
The process involves a series of steps to achieve a specific goal or outcome.
Identify the goal or outcome to be achieved
Break down the steps needed to reach the goal
Assign responsibilities to individuals or teams for each step
Monitor progress and make adjustments as needed
Evaluate the results and make improvements for future processes
- Q2. What are necessary for handling calls
- Ans.
Effective communication skills, active listening, empathy, problem-solving abilities, product knowledge
Effective communication skills are necessary for handling calls
Active listening to understand the customer's concerns
Empathy to connect with the customer on a personal level
Problem-solving abilities to address customer issues
Product knowledge to provide accurate information and solutions
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Personal questions were asked
- Q2. If I was aware or had any idea about their product
Interview Preparation Tips
I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.
(1 Question)
- Q1. 1. Tell me something about yourself. 2 tell me something about your experience. 3 about your last experience 4.tell me about your last roles and responsibilities. 5 speak atleast 2 min. On last weekend 6 w...
(1 Question)
- Q1. Same question but in detail
Interview Preparation Tips
Be genuine. And last prepare self introduction very well.
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based on 6 reviews
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