iEnergizer CSR Executive Interview Questions and Answers

Yes, I am comfortable with the timings and can adjust as needed.

• I am flexible with my schedule and can accommodate different timings if required.

• I understand the importance of meeting deadlines and am willing to work extra hours if needed.

• I have experience working in shifts and can manage my time effectively to meet the demands of the job.

The process involves a series of steps to achieve a specific goal or outcome.

• Identify the goal or outcome to be achieved

• Break down the steps needed to reach the goal

• Assign responsibilities to individuals or teams for each step

• Monitor progress and make adjustments as needed

• Evaluate the results and make improvements for future processes

Effective communication skills, active listening, empathy, problem-solving abilities, product knowledge

• Effective communication skills are necessary for handling calls

• Active listening to understand the customer's concerns

• Empathy to connect with the customer on a personal level

• Problem-solving abilities to address customer issues

• Product knowledge to provide accurate information and solutions