Radical Minds CSR Executive Interview Questions and Answers

The process involves a series of steps to achieve a specific goal or outcome.

• Identify the goal or outcome to be achieved

• Break down the steps needed to reach the goal

• Assign responsibilities to individuals or teams for each step

• Monitor progress and make adjustments as needed

• Evaluate the results and make improvements for future processes

Effective communication skills, active listening, empathy, problem-solving abilities, product knowledge

• Effective communication skills are necessary for handling calls

• Active listening to understand the customer's concerns

• Empathy to connect with the customer on a personal level

• Problem-solving abilities to address customer issues

• Product knowledge to provide accurate information and solutions