Radical Minds Customer Service Executive Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Examples of customer service activities include answering phone calls, responding to emails, and handling returns or exchanges.

I handle irate customers by remaining calm, actively listening to their concerns, empathizing with their situation, and finding a solution to address their issue.

• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Find a solution to address their issue

• Offer alternatives or compensation if necessary

I handle irate customers by remaining calm, actively listening to their concerns, empathizing with them, and finding a solution to their problem.

• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Find a solution to address their issue

• Offer compensation if necessary

Social media is a powerful tool for communication and networking.

• Social media platforms allow individuals and businesses to connect with a global audience.

• It provides a platform for sharing information, ideas, and opinions.

• Social media can be used for marketing, customer service, and brand building.

• It can also be a source of news and entertainment.

• Examples of social media platforms include Facebook, Twitter, Instagram,