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TELUS Digital CSR Executive Interview Questions and Answers

Updated 28 Aug 2023

TELUS Digital CSR Executive Interview Experiences

2 interviews found

CSR Executive Interview Questions & Answers

user image Anonymous

posted on 13 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, tell me about your self
Round 3 - One-on-one 

(1 Question)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns promptly and efficiently.

    • It includes providing information about products or services, handling complaints, and resolving issues.

    • Good customer service can lead to customer loyalty and positive word-of-mouth marketing.

    • Examples of good customer servic...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, normal questions will be asked just to check the communications

CSR Executive Interview Questions & Answers

user image Anonymous

posted on 28 Aug 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Just be fluent and be ready for night shifts
  • Q2. Tell me about your self
  • Q3. They will give a situation and ask you to speak for some time
  • Q4. One online test will be there
Round 3 - HR 

(1 Question)

  • Q1. They will just explain you about the Salary part

CSR Executive Interview Questions Asked at Other Companies

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Q3. Are you cappavke of talking in english with customers
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Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. About previous company
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell about the designation
  • Ans. 

    CSR Executive is responsible for managing corporate social responsibility initiatives and programs within a company.

    • Responsible for developing and implementing CSR strategies

    • Engage with stakeholders to identify community needs

    • Organize and coordinate volunteer activities

    • Monitor and report on CSR initiatives and impact

    • Collaborate with internal teams and external partners

    • Example: Organizing donation drives, implementing s

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - everything was good but if you are planning to crack an interview then you all should have to keep this in your mind that your concept should be very clear and the post for which you are applying you have to had a great knowledge about it.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - One-on-one 

(1 Question)

  • Q1. Quickly run me through your profile?
Round 2 - Aptitude Test 

Written test. Four options were given for each question. You have to select the correct answer.

Round 3 - Group Discussion 

They had given one topic. Everyone had to soeak three to four sentences on that particular topic.

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Previous company deals

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice company

CSR Executive Interview Questions & Answers

TCS user image TRISHALA RATHORE

posted on 4 Mar 2022

Round 1 - Group Discussion 

In 2016 I was in my college day at that time . Group discussion we got one topic their were 2 team we were debating on a social topic. Interviewer was noticing the communication skills and confidence . It went smooth.

Round 2 - Aptitude Test 

Well this was pen paper round all numerical and gramma question It was based normal apptitude test.

Round 3 - One-on-one 

(1 Question)

  • Q1. This was the third and the last round I went through the interview process this was telephonic round.. it was easy going. Tell me about your self? Where do you want to see yourself in 5 years? Why do we h...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Keep yourself calm and be good on your communication.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What's your interest, hobby, Tell me about yourself.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self Introduction, Why BPO industry, flexible for night shifts,
  • Ans. While introduction, please do not tell that you are born and bought from Bangalore, rather can say born and raised from Bangalore, Incase if the HR askes for your hobbies, if you are telling that you reading books, before that ensure that you had read some books, otherwise please avoid, Next, if the HR is telling regarding the positions that are open for, don't ask if its voice or non voice, because for both posit...
  • Answered Anonymously
Round 2 - Aptitude Test 

Prepare for language test, like grammar, then aptitude questions, essay writing,

Round 3 - One-on-one 

(1 Question)

  • Q1. Again self introduction, for freshers, probably you may be asked to speak on topic to check your thought flow, pronouction, sentence making, grammar. Again for experience, you need to briefly explain the...

Interview Preparation Tips

Interview preparation tips for other job seekers - For freshers, please do relax otherwise will start fumbling with words.
For experience, please ensure that you go through the resume and give the valid reason for leaving the previous job.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1 introduction part 2 how was your yesterday
  • Q2. Yesturday, i woke up early in the morning around 7 am. I brushed my teeth and freshed up. I had has break fast, after this, I got ready for the class, I went my institute and I study for around 2 hours, a...
Round 3 - HR 

(2 Questions)

  • Q1. What do you understand about e-commerce
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

    • Good customer service can lead to custo

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on Grammer part and confident
While giving interview make I contect with HR

TELUS Digital Interview FAQs

How many rounds are there in TELUS Digital CSR Executive interview?
TELUS Digital interview process usually has 3 rounds. The most common rounds in the TELUS Digital interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in TELUS Digital CSR Executive interview?

Some of the top questions asked at the TELUS Digital CSR Executive interview -

  1. What is customer servi...read more
  2. They will give a situation and ask you to speak for some t...read more
  3. Just be fluent and be ready for night shi...read more

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People are getting interviews through

based on 2 TELUS Digital interviews
WalkIn
50%
50% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
TELUS Digital CSR Executive Salary
based on 23 salaries
₹2.5 L/yr - ₹4 L/yr
At par with the average CSR Executive Salary in India
View more details

TELUS Digital CSR Executive Reviews and Ratings

based on 5 reviews

3.2/5

Rating in categories

3.1

Skill development

3.0

Work-Life balance

2.7

Salary & Benefits

3.3

Job Security

3.7

Company culture

2.4

Promotions/Appraisal

2.8

Work Satisfaction

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