Cognizant CSR Executive Interview Questions and Answers

Q1. Just casual info about you like background checks and vocals
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Q2. Qualification, past experiences
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Q3. How to handle objections , how to deny someone if u are not able to help him and acceptance
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Q4. Be confident never show that you are nervous ,avoid fumbling over interview , no blank faces in interview
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Q1. Quickly run me through your profile?
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Written test. Four options were given for each question. You have to select the correct answer.

They had given one topic. Everyone had to soeak three to four sentences on that particular topic.

Q1. What's your interest, hobby, Tell me about yourself.
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Q1. 1 introduction part 2 how was your yesterday
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Q2. Yesturday, i woke up early in the morning around 7 am. I brushed my teeth and freshed up. I had has break fast, after this, I got ready for the class, I went my institute and I study for around 2 hours, a...read more
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Q1. What do you understand about e-commerce
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Q2. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to custo
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Q1. They check your communication skills how can you deliver your answer to the clients.
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Q2. Tell me about yourself.
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Q3. They give you any topic you need to speak atleast 2-3 minutes.
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Q1. Previous company deals
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Q1. Tell about the designation
Ans. 
CSR Executive is responsible for managing corporate social responsibility initiatives and programs within a company.
• Responsible for developing and implementing CSR strategies

• Engage with stakeholders to identify community needs

• Organize and coordinate volunteer activities

• Monitor and report on CSR initiatives and impact

• Collaborate with internal teams and external partners

• Example: Organizing donation drives, implementing s
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Q1. Self Introduction, Why BPO industry, flexible for night shifts,
Ans. While introduction, please do not tell that you are born and bought from Bangalore, rather can say born and raised from Bangalore, Incase if the HR askes for your hobbies, if you are telling that you reading books, before that ensure that you had read some books, otherwise please avoid, Next, if the HR is telling regarding the positions that are open for, don't ask if its voice or non voice, because for both posit...read more
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Prepare for language test, like grammar, then aptitude questions, essay writing,

Q1. Again self introduction, for freshers, probably you may be asked to speak on topic to check your thought flow, pronouction, sentence making, grammar. Again for experience, you need to briefly explain the...read more
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