Teleperformance Quality Analyst Interview Questions, Process, and Tips for Experienced

Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem or issue.

• It involves identifying the problem or issue

• Collecting data and analyzing it

• Identifying the root cause of the problem

• Developing and implementing a solution to address the root cause

• Examples include using the 5 Whys technique or Fishbone diagram

Quality parameters are the measurable characteristics that determine the level of quality of a product or service.

• Quality parameters can include factors such as accuracy, reliability, durability, and efficiency.

• They can also include customer satisfaction, adherence to standards and regulations, and cost-effectiveness.

• Examples of quality parameters in different industries include: product safety in the food industry, re...read more

To close a feedback, summarize the key points, thank the person for their input, and provide any necessary follow-up actions.

• Summarize the feedback to ensure understanding

• Thank the person for their input and acknowledge their effort

• Provide any necessary follow-up actions or next steps

• Ask if there is anything else they would like to add

• End on a positive note

I would listen to the agent's perspective and try to understand their point of view.

• Engage in a respectful and open conversation with the agent

• Ask the agent to provide specific examples or evidence to support their disagreement

• Consider the agent's feedback and evaluate if any adjustments or clarifications are needed

• Seek consensus and find common ground to address any concerns

• If necessary, involve a mediator or supervis