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Teleperformance Process Trainer Interview Questions and Answers for Experienced
6 Interview questions
Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.
Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.
Encourage trainees to communicate any issues that may cause them to miss training.
Provide make-up sessions for missed training to ensure trainees receive all necessary information.
Monitor trainee enga...
Throughput formula is output divided by time.
Throughput = Output / Time
Output can be units produced, customers served, etc.
Time can be hours, days, weeks, etc.
OJT performance can be achieved through proper training, guidance, and feedback.
Provide clear instructions and expectations
Demonstrate the task and allow trainee to practice
Provide constructive feedback and coaching
Encourage questions and open communication
Provide opportunities for hands-on experience
Monitor progress and adjust training as needed
TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.
TNI is the process of identifying the training needs of employees or a group of people.
TNA is the process of analyzing the identified training needs to determine the appropriate training program.
TNI and TNA are important steps in designing an effective training program.
Examples of TNI and TNA include surveys, interviews, and pe...
What people are saying about Teleperformance
Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.
Analyze data to identify reasons for attrition
Develop retention strategies such as employee engagement programs
Provide growth opportunities and career development plans
Conduct exit interviews to gather feedback and improve retention
Monitor and track attrition rates to measure success of retentio...
Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.
Identify training needs through assessments and surveys
Design training programs with clear objectives and relevant content
Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.
Evaluate training effectiveness through feedback and...
Teleperformance Process Trainer Interview Experiences for Experienced
2 interviews found
subhash girare
I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.
(3 Questions)
- Q1. Total work experience in BPO and as trainer
- Ans.
I have over 5 years of experience in the BPO sector, with 3 years dedicated to training roles.
5 years of experience in BPO, working in customer service and technical support.
3 years as a trainer, focusing on onboarding new employees and enhancing their skills.
Developed training materials and conducted workshops that improved team performance by 20%.
Experience in both voice and non-voice processes, adapting training met...
- Q2. What is your salary expectation
- Ans.
I expect a competitive salary that reflects my skills and experience, ideally in the range of $X to $Y.
Research industry standards: For example, similar roles in my area typically offer between $X and $Y.
Consider my experience: With over Z years in training, I bring valuable expertise that enhances team performance.
Factor in company size and location: Larger companies or those in urban areas often provide higher compen...
- Q3. Are you comfortable with working from office
- Ans.
Yes, I am comfortable working from the office as it fosters collaboration and enhances communication with team members.
Collaboration: Working in an office allows for spontaneous discussions and brainstorming sessions.
Access to Resources: Being in the office provides immediate access to necessary tools and resources.
Team Building: Face-to-face interactions help build stronger relationships with colleagues.
Structured Env...
(3 Questions)
- Q1. Tell me your roles and responsibilities?
- Ans.
As a Process Trainer, I develop training programs, deliver sessions, and ensure team members meet performance standards.
Design and implement training programs tailored to specific processes, such as onboarding new employees.
Conduct training sessions using various methods, including workshops and e-learning platforms.
Evaluate training effectiveness through assessments and feedback, adjusting content as necessary.
Collabo...
- Q2. What is the formula of throughput
- Q3. What is TNI and TNA
- Ans.
TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.
TNI is the process of identifying the training needs of employees or a group of people.
TNA is the process of analyzing the identified training needs to determine the appropriate training program.
TNI and TNA are important steps in designing an effective training program.
Examples of TNI and TNA include surveys, interviews, and perform...
(4 Questions)
- Q1. Explain the attrition management process,
- Q2. Explain the training methodology
- Q3. How to achieve the OJT performance
- Q4. During classroom training how can you manage the shrinkage
Interview Preparation Tips
Skills evaluated in this interview
I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
8 Questions
- Q1. General discussion but you should have some awareness about teleperformance
- Q2. What's your long term goals
- Ans.
My long-term goals include advancing my career, enhancing my skills, and contributing to team success in training processes.
Aim to become a senior process trainer, leading training initiatives and mentoring new trainers.
Pursue certifications in instructional design to improve training materials and methodologies.
Develop a comprehensive training program that incorporates feedback and best practices to enhance team perfo...
- Q3. Introduction
- Q4. Why teleperformance
- Q5. Why training?
- Ans.
Training is essential for skill development, efficiency, and employee satisfaction, leading to better organizational performance.
Enhances skills: Training equips employees with the necessary skills to perform their jobs effectively. For example, a sales training program can improve closing rates.
Increases productivity: Well-trained employees are more efficient, leading to higher output and better quality of work. For i...
- Q6. Trainer responsibility
- Q7. How to handle your team
- Ans.
I foster a collaborative environment, focusing on communication, support, and continuous improvement to empower my team.
Encourage open communication: I hold regular one-on-one meetings to understand individual challenges and provide feedback.
Set clear goals: I ensure that each team member knows their objectives and how they contribute to the overall success.
Provide training and resources: For example, I organize worksh...
- Q8. Flexible shifts
Interview Preparation Tips
Interview questions from similar companies
Interview Questionnaire
3 Questions
- Q1. Why are u like this position.
- Ans.
I am passionate about training and helping others improve their processes.
I have a strong background in process improvement and training.
I enjoy working with people and helping them develop their skills.
I believe that effective training can lead to increased productivity and efficiency.
I have experience in designing and delivering training programs.
I am excited about the opportunity to contribute to the growth and succ...
- Q2. Why do you want to become a trainer
- Ans.
I want to become a trainer because I enjoy helping others learn and grow.
I have a passion for sharing knowledge and helping others succeed.
I find fulfillment in seeing others develop new skills and improve their performance.
I have experience in the subject matter and want to use my expertise to train and mentor others.
I believe that effective training can positively impact individuals and organizations.
I enjoy the chal...
- Q3. Please tell me something about your self
- Ans.
I am a dedicated and experienced process trainer with a passion for helping others succeed.
Over 5 years of experience as a process trainer in various industries
Strong knowledge of training methodologies and adult learning principles
Proven track record of designing and delivering effective training programs
Excellent communication and interpersonal skills
Ability to adapt training techniques to meet the needs of different...
Interview Preparation Tips
Experience: Trainer is 1st face of company
Can explain that in simple way
I applied via Walk-in and was interviewed in Jan 2020. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Asked self introduction as useual and about resume .JE's , provisional entries, aptitude test,
- Q2. Who is looking for job..? right company to give interview
- Q3. Good infrastructure
- Q4. Extra benifits as hike will be not expectable
Interview Preparation Tips
What people are saying about Teleperformance
I applied via Referral and was interviewed before Oct 2021. There were 4 interview rounds.
To screen knowledge about Anatomy & Physiology
(3 Questions)
- Q1. Questions related to domain, coding scenarios, guidelines, etc.,
- Q2. Basic medical terms, anatomical terminologies.
- Q3. Education with job profile will be discussed...
(1 Question)
- Q1. Interview results, salary discussion, telling about company policies in general.
Interview Preparation Tips
- Anatomy
- Physiology
Process Trainer Interview Questions & Answers
Conneqt Business Solutions
Simran Malhotra
posted on 4 Apr 2022
I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.
(1 Question)
- Q1. TNI/TNA, Efficacy, Training Throughput
(1 Question)
- Q1. Gardner's Theory, Adult Learning Principle
Interview Preparation Tips
Process Trainer Interview Questions & Answers
Conneqt Business Solutions
Biswajit Bimal Kumar Das
posted on 18 Jul 2024
(2 Questions)
- Q1. What was your KRA and KPI in your last organisation?
- Q2. How do you calculate throughput?
- Ans.
Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.
Calculate the total number of units produced during a specific time period.
Determine the total time taken to produce those units.
Divide the total number of units by the total time taken to get the throughput.
For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.
Skills evaluated in this interview
Process Trainer Interview Questions & Answers
Concentrix Corporation
Shubham Khanvilkar
posted on 1 Jun 2025
Selected
I appeared for an interview before Jun 2024, where I was asked the following questions.
- Q1. Tell me about yourself?
- Q2. Why do you want to join concentrix
- Ans.
I want to join Concentrix for its commitment to employee growth, innovative culture, and the opportunity to make a positive impact.
Concentrix values employee development, offering training programs that enhance skills and career growth.
The company's focus on innovation aligns with my passion for leveraging technology to improve processes.
I admire Concentrix's commitment to customer satisfaction, and I want to contribut...
Process Trainer Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 24 May 2024
Selected
I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.
(3 Questions)
- Q1. How do you handle the batches?
- Ans.
I handle batches by organizing them based on priority, ensuring accuracy and timeliness.
Prioritize batches based on urgency and importance
Ensure accuracy by double-checking information before processing
Meet deadlines by managing time effectively
Communicate with team members to coordinate batch processing
Use software tools to track and monitor batch progress
- Q2. How will handle the tough students?
- Q3. How will you overcome the noisy students?
Team Lead Interview Questions & Answers
Conneqt Business Solutions
Surya Arora
posted on 29 Jun 2017
I appeared for an interview before Jun 2016.
Interview Questionnaire
2 Questions
- Q1. About my self?
- Q2. They asked about ma work experiences n future planning
Interview Preparation Tips
Experience: It was good .they just check my abilities and communication.and team handling
Round: Technical + HR Interview
Experience: I explained about ma work experiences and they like ma exposure.
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