Teleperformance
ESAF Small Finance Bank Interview Questions and Answers
Q1. During classroom training how can you manage the shrinkage
Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.
Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.
Encourage trainees to communicate any issues that may cause them to miss training.
Provide make-up sessions for missed training to ensure trainees receive all necessary information.
Monitor trainee engagement during training to identify potential causes of shrinkag...read more
Q2. What is the formula of throughput
Throughput formula is output divided by time.
Throughput = Output / Time
Output can be units produced, customers served, etc.
Time can be hours, days, weeks, etc.
Q3. How to achieve the OJT performance
OJT performance can be achieved through proper training, guidance, and feedback.
Provide clear instructions and expectations
Demonstrate the task and allow trainee to practice
Provide constructive feedback and coaching
Encourage questions and open communication
Provide opportunities for hands-on experience
Monitor progress and adjust training as needed
Q4. What is TNI and TNA
TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.
TNI is the process of identifying the training needs of employees or a group of people.
TNA is the process of analyzing the identified training needs to determine the appropriate training program.
TNI and TNA are important steps in designing an effective training program.
Examples of TNI and TNA include surveys, interviews, and performance evaluations.
TNI and TNA help organizations to improve...read more
Q5. Explain the attrition management process,
Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.
Analyze data to identify reasons for attrition
Develop retention strategies such as employee engagement programs
Provide growth opportunities and career development plans
Conduct exit interviews to gather feedback and improve retention
Monitor and track attrition rates to measure success of retention strategies
Q6. Explain the training methodology
Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.
Identify training needs through assessments and surveys
Design training programs with clear objectives and relevant content
Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.
Evaluate training effectiveness through feedback and assessments
Continuously improve training programs based on fee...read more
Top HR Questions asked in ESAF Small Finance Bank
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