Teleperformance Online Chat Representative Interview Questions and Answers

I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

• Remain calm and composed

• Listen actively to their concerns

• Apologize for the inconvenience caused

• Offer a solution to resolve the issue

• Ensure customer satisfaction

• Follow up to ensure the issue is resolved

I prioritize the queries based on urgency and importance, and handle them one at a time.

• Assess the urgency and importance of each query

• Address the more urgent and important query first

• Communicate with the customer about the situation and provide an estimated time for addressing the second query

• Ensure that both queries are resolved satisfactorily

There are several ways to show the difference from the box, including labeling, color coding, and size variations.

• Labeling the boxes with different names or numbers

• Color coding the boxes with different colors

• Using size variations to differentiate the boxes

• Adding stickers or symbols to the boxes

• Using different materials for the boxes

Customer support involves providing assistance and resolving issues for customers.

• Customer support is about helping customers with their needs and concerns

• It involves providing information about products or services

• It also includes resolving complaints and issues in a timely and efficient manner

• Good communication skills and empathy are important in customer support

• Examples include answering phone calls, responding to e