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Teleperformance Online Chat Representative Interview Questions and Answers

Updated 14 Jun 2024

Teleperformance Online Chat Representative Interview Experiences

1 interview found

Online Chat Representative Interview Questions & Answers

user image Anonymous

posted on 14 Jun 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
    • Add your answer
  • Q2. My name is Sourav Hans and I hail from Bhubaneswar
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident prepare well

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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HGS user image Anonymous

posted on 29 Aug 2020

Interview Questionnaire 

3 Questions

  • Q1. Tell something about yourself?
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  • Q2. Your achievements that is relavent with the job role.
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  • Q3. Why should we hire you?
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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. that's it

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Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Technical Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 6 Nov 2021

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my skills, My primary experience and Just a few questions about myself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Plese try not to fumble and be confident with anything you speak.

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 31 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Ans. 

    I prioritize the queries based on urgency and importance, and handle them one at a time.

    • Assess the urgency and importance of each query

    • Address the more urgent and important query first

    • Communicate with the customer about the situation and provide an estimated time for addressing the second query

    • Ensure that both queries are resolved satisfactorily

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  • Q2. When you are on call with a customer, what are the main things which you should keep in mind?
  • Ans. The things which we should keep in our mind are 1. That you should be very polite with the customer. 2 Don't give rude answers. 3. Be attentive on the call and listen to whatever the customer is talking about.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview don't hesitate to talk. I know some people are nervous while it's a normal video conference too. But don't worry about that. Be confident that you can crack the interview.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How are you different from others ?
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  • Q2. In how many ways you can show that difference from the box?
  • Ans. 

    There are several ways to show the difference from the box, including labeling, color coding, and size variations.

    • Labeling the boxes with different names or numbers

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    • Adding stickers or symbols to the boxes

    • Using different materials for the boxes

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be You Buddy! .No one can let you up or down its your Ride. Ride it in you way.

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image dayanand almaje

posted on 16 Jul 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: Jam round
Tips: Talk about the taypink


Round: Test
Experience: Jam round
Tips: Talk about the taypink

Total Questions: 15

Round: Test
Experience: Discation
Tips: Yes
Duration: 15 minutes

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Amar Pal

posted on 19 Aug 2017

I appeared for an interview in Jan 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I passed first round by giving interview in english rapidly questiones
Tips: be confident

Round: Test
Duration: 30 minutes
Total Questions: 20

Skills: Communication

Customer Care Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 23 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

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Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD

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Conneqt Business Solutions user image Anonymous

posted on 30 Mar 2020

I applied via Walk-in and was interviewed before Mar 2019. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. They will test your patience main
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer
  • Q3. Jam, or GD
    • Add your answer
  • Q4. Test, typing test
    • Add your answer
  • Q5. English, hindi, languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your perfect in languages and typing skills you can easily selected
More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Online Chat Representative interview?
Teleperformance interview process usually has 1 rounds. The most common rounds in the Teleperformance interview process are HR.

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Teleperformance Online Chat Representative Salary
based on 4 salaries
₹2 L/yr - ₹4 L/yr
5% less than the average Online Chat Representative Salary in India
View more details

Teleperformance Online Chat Representative Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

3.4

Skill development

3.0

Work-life balance

3.4

Salary

1.8

Job security

5.0

Company culture

4.2

Promotions

4.7

Work satisfaction

Explore 2 Reviews and Ratings
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