Teleperformance Customer Care Manager Interview Questions and Answers

I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

• I have 5 years of experience in customer care roles

• I am skilled in resolving customer issues and providing exceptional service

• I am empathetic and dedicated to helping customers with their needs

Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.

• I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.

• I am willing to adapt my schedule to meet the needs of the company and customers.

• I have previous experience working in rotational shifts and have successfully managed my time and workload in

Yes, I am fine with split offs.

• I am comfortable with handling multiple tasks at once.

• I can prioritize and manage my time effectively.

• I am adaptable and can quickly switch between tasks.

• I have experience working in a fast-paced environment with split offs.

• I am willing to learn and improve my skills to handle split offs better.

I prioritize the queries based on urgency and importance, and handle them one at a time.

• Assess the urgency and importance of each query

• Address the more urgent and important query first

• Communicate with the customer about the situation and provide an estimated time for addressing the second query

• Ensure that both queries are resolved satisfactorily