Teleperformance Customer Care Executive and Specialist Interview Questions and Answers

Q1. Previous experience
Add your answer
Q2. Where do u put on
Add your answer
Q3. Academic qualifications and communication skills
Add your answer

Q1. Interview with operations manager
Add your answer
Q2. Communication and basic aptitude test
Add your answer

Q1. Voice and non voice processing?
Add your answer
Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
Answered by AI
Add your answer
Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
Answered by AI
Add your answer
Q4. What about your company ?
Add your answer
Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer

Non voice, voice process to customer care every customer problems can solutions him

It was good I have learnt so many things in the process.

Q1. Self introduction
Add your answer
Q2. Working experience
Add your answer
Q3. How much salary do you except
Add your answer
Q4. Previous company experience
Add your answer

Q1. Tell about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
Answered by AI
Add your answer
Q2. What did you know about choosing this role?
Ans. 
I chose this role because of my passion for helping others and my strong communication skills.
• Passion for helping others

• Strong communication skills

• Enjoy problem-solving and resolving issues

• Previous experience in customer service

• Desire to make a positive impact on customers
Answered by AI
Add your answer
Q3. Why should we hire you?
Ans. 
I am a dedicated and empathetic professional with a strong background in customer service.
• I have excellent communication skills and can effectively handle customer inquiries and complaints.

• I am highly organized and detail-oriented, ensuring that all customer issues are resolved in a timely manner.

• I am a team player and can work well under pressure to meet customer needs and exceed expectations.
Answered by AI
Add your answer
Q4. How to handled & manage with company members?
Ans. 
Handling and managing company members involves effective communication, conflict resolution, and fostering a positive work environment.
• Establish open lines of communication with team members

• Listen actively to their concerns and feedback

• Provide support and guidance when needed

• Address conflicts promptly and professionally

• Encourage teamwork and collaboration

• Recognize and reward individual and team achievements
Answered by AI
Add your answer

Q1. Are you flexible to work with company?
Ans. 
Yes, I am flexible to work with the company and adapt to changing schedules or tasks.
• I am willing to work different shifts, including weekends and holidays if required.

• I can handle multiple tasks simultaneously and prioritize them effectively.

• I am open to learning new skills and taking on additional responsibilities as needed.
Answered by AI
Add your answer
Q2. Why should we select to you ?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping others.
• Extensive experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues effectively

• Passionate about providing top-notch customer care

• Ability to remain calm and professional in challenging situations
Answered by AI
Add your answer

Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
Answered by AI
Add your answer
Q2. Which movie is your favorite and why
Ans. 
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
Answered by AI
Add your answer

It was a typing test on a computer

Q1. Tell about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for outstanding customer service
Answered by AI
Add your answer
Q2. Why the gap. Is huge?
Ans. 
The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.
• Market demand for the specific skill set may be low

• Economic conditions may have led to downsizing or hiring freezes

• Company restructuring or mergers could have affected hiring

• Personal reasons such as health issues or family commitments
Answered by AI
Add your answer
Q3. Where does your husband work
Ans. 
My husband works as a software engineer at a tech company in the city.
• My husband is a software engineer

• He works at a tech company

• His workplace is located in the city
Answered by AI
Add your answer
Q4. When would you join?
Ans. 
I am available to join immediately.
• I can start as soon as possible.

• I am ready to join within a week's notice.

• I am flexible with the joining date and can accommodate as per the company's requirement.
Answered by AI
Add your answer

Q1. Introduction of the company
View 1 more answer
Q2. Explanation of whole company
Ans. 
It is renowned company it is estd at2001
Answered Anonymously
View 1 more answer
Q3. Tell me something about our company mission vission
Ans. 
Achieved its growth and the company is famous
Answered Anonymously
View 1 more answer
Q4. Goals of the company
Add your answer
Q5. First source solutions company full detail
Add your answer
Q6. Whole summary of the company
Add your answer
Q7. Company objective
Ans. 
Company objective is to provide exceptional customer service and exceed customer expectations.
• Company aims to prioritize customer satisfaction and retention

• Focus on building strong relationships with customers

• Strive to go above and beyond to meet customer needs and resolve issues efficiently
Answered by AI
Add your answer
Q8. Company whole structure
Add your answer
Q9. Explanation of whole company about first source solutions
Add your answer
Q10. First source solutions founder explanation
Ans. 
First Source Solutions is a global provider of business process management services.
• Founded in 2001 by Ananda Mukerji

• Headquartered in Mumbai, India

• Offers services in customer management, data processing, and more
Answered by AI
Add your answer
Q11. First source solutions detail
Ans. 
First Source Solutions is a global provider of business process outsourcing services.
• First Source Solutions offers customer service solutions for various industries.

• They provide services such as inbound and outbound customer support, technical support, and sales support.

• The company focuses on delivering high-quality customer service to enhance client satisfaction.

• First Source Solutions has a global presence with multip
Answered by AI
Add your answer
Q12. Whole company detail
Add your answer
Q13. First source solutions estd
Add your answer
Q14. Company head discussion
Add your answer
Q15. Serious discussion about company
Add your answer
Q16. Company rules and regulations
Add your answer
Q17. Establishment of company
Add your answer
Q18. Company founder name
Ans. 
The company founder's name is John Smith.
• John Smith is a visionary entrepreneur who started the company in 2005.

• He has a background in customer service and a passion for helping others.

• John Smith's leadership has guided the company to success in the industry.
Answered by AI
Add your answer
Q19. Company success
Add your answer

Q1. Tell me something about yourself
Add your answer
Q2. First source solutions company background
Add your answer
Q3. Company full information
Add your answer
Q4. Salary packages
Add your answer

Company whole process

Q1. Typing test and listening
Add your answer
Q2. Conversation and HR friendly nature
Add your answer