Teleperformance CC Executive Interview Questions and Answers for Freshers

Q1. HR, round was not difficult at all, As they check on your Confidence, Skills and Communication. so be confident enough while your on call with HR for Interview.
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Q1. This was my Final round with Flipkart Executive, She check on me with my communication and had Mock call, the call was for delay in delivery and wrong product received, I got little nervous but as i had wo...read more
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Q2. It was good interview; it continued for around 20 min, It really nice talking to Flipkart Executive Reena on interview session.
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Q1. Will just ask questions related to ur resume
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Q1. One to one with manager
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Q2. Again they will ask same thing
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Hii
Manage account
Human Resources work

Q1. Tell Me about Yourself? How are you? What's Your Qualifications
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Q2. What's your qualifications
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Q1. Tell me about , what you did yestderday?
Ans. I have told what I have done.
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Q2. Tell me about memorable day.
Ans. I have explained that day which is my best one.
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Q1. Was asked to write an essay on any one topic out of four in about 200 words
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Q1. Introduction, general quiz,American culture,gaming,history,etc
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Q1. Tell me about yourself?
Ans. 
I am a highly experienced executive with a strong background in CC management and a proven track record of driving success.
• Over 10 years of experience in CC management

• Successfully led teams to achieve and exceed targets

• Implemented strategies to improve customer satisfaction and retention

• Strong leadership and communication skills

• Proficient in analyzing data and making data-driven decisions
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Q2. What was your last job role?
Ans. 
I was the Senior Sales Manager at XYZ Corporation.
• Managed a team of 10 sales representatives

• Developed and implemented sales strategies to achieve revenue targets

• Built and maintained relationships with key clients

• Analyzed market trends and competitor activities to identify business opportunities
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Q3. Tell me about the most memorable day in your life?
Ans. 
The day I climbed Mount Everest
• Woke up before dawn and started the challenging ascent

• Faced extreme weather conditions and physical exhaustion

• Reached the summit and experienced a breathtaking view

• Overcame personal fears and achieved a lifelong dream
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Q4. In case you've changed your domain they would as you the reason behind the same. "Why do you want to go for customer service instead of trying for your previous domain?"
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Q5. What is the difference between sympathy and empathy and being a customer service executive, is this necessary to empathize or sympathize a customer and why?
Ans. 
Sympathy is feeling sorry for someone, while empathy is understanding and sharing their feelings. As a customer service executive, it is necessary to empathize with customers.
• Sympathy is feeling pity or sorrow for someone's situation, while empathy is putting yourself in their shoes and understanding their emotions.

• Empathy allows the customer service executive to connect with the customer on a deeper level and provide ...read more
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Q1. Something about yourself
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Q1. Where tp you see yourself after five years
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Q1. Tell me about your memorable day? Advantages or disadvantage of social media? Where do u see your in upcoming 5 year? Why do u want to join BPo and why on iEnergizer
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Q2. How can u handle irritate customer? What skills you need in BPO
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