Tech Mahindra Senior Associate Interview Questions, Process, and Tips

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.

• Empathy involves putting oneself in someone else's shoes and experiencing their emotions.

• Sympathy involves feeling sorry for someone's situation without necessarily understanding their emotions.

• Empathy is more active and involves a deeper level of understanding, while sympathy is more passive.

• Example: If...read more

I have extensive experience in designing and delivering training programs, conducting needs assessments, and evaluating training effectiveness.

• Researched best practices in adult learning theory and instructional design

• Developed training materials and resources tailored to different learning styles

• Utilized various training delivery methods such as in-person workshops, virtual sessions, and e-learning modules

• Conducted pr...read more

Calibration is the process of adjusting or checking the accuracy of a measuring instrument to ensure it provides correct readings.

• Calibration involves comparing the measurements of an instrument to a known standard.

• It is important to calibrate instruments regularly to maintain accuracy.

• Examples of calibrated instruments include thermometers, scales, and blood pressure monitors.

To catch attention from the audience, use engaging visuals, storytelling, interactive elements, and audience participation.

• Use eye-catching visuals such as videos, images, or infographics.

• Tell a compelling story that resonates with the audience.

• Incorporate interactive elements like polls, quizzes, or live demonstrations.

• Encourage audience participation through Q&A sessions or interactive activities.

Handling difficult trainees requires patience, communication skills, and a proactive approach.

• Listen to their concerns and address them calmly

• Provide constructive feedback and guidance

• Set clear expectations and boundaries

• Offer additional support or resources if needed

• Seek to understand their perspective and motivations

• Use positive reinforcement to encourage improvement

Attrition and shrinkage are common terms used in workforce management to describe the loss of employees and productivity.

• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage is the amount of time that employees are paid for but not actually working, such as breaks, lunches, and other non-productive time.

• Both attrition and shrinkage can have a negative im...read more