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10+ Cashify Interview Questions and Answers

Updated 13 Dec 2024
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Q1. Q:- Difference between empathy and sympathy? Q:- What is BPS?

Ans.

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.

  • Empathy involves putting oneself in someone else's shoes and experiencing their emotions.

  • Sympathy involves feeling sorry for someone's situation without necessarily understanding their emotions.

  • Empathy is more active and involves a deeper level of understanding, while sympathy is more passive.

  • Example: If a friend is going through a breakup, empathy would involv...read more

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Q2. How do you handle an angry customer on call?

Ans.

I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

  • Remain calm and professional throughout the call.

  • Listen actively to the customer's concerns and let them vent.

  • Empathize with the customer and acknowledge their frustration.

  • Apologize for the inconvenience caused and take responsibility.

  • Offer solutions to resolve the issue and ask for their input.

  • Follow up with the customer to ensure their satisfaction.

  • Examples: offering a refund, providing a d...read more

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Q3. How to catch attention from audiance?

Ans.

To catch attention from the audience, use engaging visuals, storytelling, interactive elements, and audience participation.

  • Use eye-catching visuals such as videos, images, or infographics.

  • Tell a compelling story that resonates with the audience.

  • Incorporate interactive elements like polls, quizzes, or live demonstrations.

  • Encourage audience participation through Q&A sessions or interactive activities.

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Q4. What is LAN and why we use it?

Ans.

LAN stands for Local Area Network. It is used to connect computers and devices within a limited area, such as a home, office, or school.

  • LAN allows for the sharing of resources, such as files, printers, and internet connections, among connected devices.

  • LANs are typically faster and more secure than wide area networks (WANs) due to their limited geographic scope.

  • Examples of LAN technologies include Ethernet, Wi-Fi, and Token Ring.

  • LANs can be wired or wireless, with Ethernet bei...read more

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Q5. What is WAN how does it workd?

Ans.

WAN stands for Wide Area Network, it is a network that covers a broad area, such as a city or country, connecting multiple LANs.

  • WANs are typically used by businesses or organizations to connect geographically dispersed locations.

  • They utilize various technologies such as leased lines, satellite links, and MPLS to transmit data over long distances.

  • Examples of WAN technologies include T1 lines, Ethernet, and VPNs.

  • WANs are often slower than LANs due to the longer distances data m...read more

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Q6. How to handle difficult trainees?

Ans.

Handling difficult trainees requires patience, communication skills, and a proactive approach.

  • Listen to their concerns and address them calmly

  • Provide constructive feedback and guidance

  • Set clear expectations and boundaries

  • Offer additional support or resources if needed

  • Seek to understand their perspective and motivations

  • Use positive reinforcement to encourage improvement

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Q7. What is trouble shooting?

Ans.

Troubleshooting is the process of identifying and resolving problems or issues in a system or product.

  • It involves analyzing the symptoms of the problem

  • Identifying the root cause of the problem

  • Developing and implementing a solution to fix the problem

  • Testing the solution to ensure it resolves the problem

  • Documenting the troubleshooting process for future reference

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Q8. Tell about Attrition and shrinkage

Ans.

Attrition and shrinkage are common terms used in workforce management to describe the loss of employees and productivity.

  • Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

  • Shrinkage is the amount of time that employees are paid for but not actually working, such as breaks, lunches, and other non-productive time.

  • Both attrition and shrinkage can have a negative impact on productivity and profitability if not managed effe...read more

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Q9. Differences between Insurance and invoice

Ans.

Insurance provides financial protection against risks, while an invoice is a bill for goods or services provided.

  • Insurance is a contract between the insurer and the insured to provide financial protection in case of specified events such as accidents, illnesses, or death.

  • An invoice is a document issued by a seller to a buyer, detailing the goods or services provided and the amount due for payment.

  • Insurance involves paying premiums to the insurer, while an invoice involves pay...read more

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Q10. What is domain name?

Ans.

A domain name is the address of a website on the internet.

  • It is a unique name that identifies a website

  • It is used in URLs to access websites

  • It consists of two parts: the name and the extension (e.g. google.com)

  • It must be registered and renewed periodically

  • It can also be used for email addresses (e.g. john@example.com)

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Q11. What do you know about modem

Ans.

Modems are devices that modulate and demodulate digital signals to enable communication over analog telephone lines.

  • Modems convert digital data from a computer into analog signals for transmission over telephone lines

  • They also demodulate incoming analog signals back into digital data for the receiving computer

  • Modems can vary in speed, with examples like dial-up modems, DSL modems, and cable modems

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Q12. What is Calibration?

Ans.

Calibration is the process of adjusting or checking the accuracy of a measuring instrument to ensure it provides correct readings.

  • Calibration involves comparing the measurements of an instrument to a known standard.

  • It is important to calibrate instruments regularly to maintain accuracy.

  • Examples of calibrated instruments include thermometers, scales, and blood pressure monitors.

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Q13. Approaches to Handle employee Queries

Ans.

Handle employee queries by providing timely and accurate responses through various communication channels.

  • Establish a centralized system for employees to submit queries.

  • Assign dedicated staff to respond to queries promptly.

  • Provide clear and concise information to address employee concerns.

  • Offer training sessions to educate employees on how to effectively communicate their queries.

  • Utilize multiple communication channels such as email, phone, and in-person meetings to address q...read more

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Q14. What do mean by RCA

Ans.

RCA stands for Root Cause Analysis, a method used to identify the underlying cause of a problem or issue.

  • RCA is a systematic process for identifying the root cause of a problem or issue.

  • It involves gathering data, analyzing the information, and determining the primary cause of the problem.

  • RCA helps in developing effective solutions to prevent the issue from recurring.

  • Example: If a manufacturing company faces a high rate of product defects, RCA can be used to identify whether ...read more

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Interview Process at Cashify

based on 45 interviews
3 Interview rounds
Resume Shortlist Round
HR Round
Aptitude Test Round
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