Tech Mahindra
10+ Cashify Interview Questions and Answers
Q1. Q:- Difference between empathy and sympathy? Q:- What is BPS?
Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.
Empathy involves putting oneself in someone else's shoes and experiencing their emotions.
Sympathy involves feeling sorry for someone's situation without necessarily understanding their emotions.
Empathy is more active and involves a deeper level of understanding, while sympathy is more passive.
Example: If a friend is going through a breakup, empathy would involv...read more
Q2. How do you handle an angry customer on call?
I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional throughout the call.
Listen actively to the customer's concerns and let them vent.
Empathize with the customer and acknowledge their frustration.
Apologize for the inconvenience caused and take responsibility.
Offer solutions to resolve the issue and ask for their input.
Follow up with the customer to ensure their satisfaction.
Examples: offering a refund, providing a d...read more
Q3. How to catch attention from audiance?
To catch attention from the audience, use engaging visuals, storytelling, interactive elements, and audience participation.
Use eye-catching visuals such as videos, images, or infographics.
Tell a compelling story that resonates with the audience.
Incorporate interactive elements like polls, quizzes, or live demonstrations.
Encourage audience participation through Q&A sessions or interactive activities.
Q4. What is LAN and why we use it?
LAN stands for Local Area Network. It is used to connect computers and devices within a limited area, such as a home, office, or school.
LAN allows for the sharing of resources, such as files, printers, and internet connections, among connected devices.
LANs are typically faster and more secure than wide area networks (WANs) due to their limited geographic scope.
Examples of LAN technologies include Ethernet, Wi-Fi, and Token Ring.
LANs can be wired or wireless, with Ethernet bei...read more
Q5. What is WAN how does it workd?
WAN stands for Wide Area Network, it is a network that covers a broad area, such as a city or country, connecting multiple LANs.
WANs are typically used by businesses or organizations to connect geographically dispersed locations.
They utilize various technologies such as leased lines, satellite links, and MPLS to transmit data over long distances.
Examples of WAN technologies include T1 lines, Ethernet, and VPNs.
WANs are often slower than LANs due to the longer distances data m...read more
Q6. How to handle difficult trainees?
Handling difficult trainees requires patience, communication skills, and a proactive approach.
Listen to their concerns and address them calmly
Provide constructive feedback and guidance
Set clear expectations and boundaries
Offer additional support or resources if needed
Seek to understand their perspective and motivations
Use positive reinforcement to encourage improvement
Q7. What is trouble shooting?
Troubleshooting is the process of identifying and resolving problems or issues in a system or product.
It involves analyzing the symptoms of the problem
Identifying the root cause of the problem
Developing and implementing a solution to fix the problem
Testing the solution to ensure it resolves the problem
Documenting the troubleshooting process for future reference
Q8. Tell about Attrition and shrinkage
Attrition and shrinkage are common terms used in workforce management to describe the loss of employees and productivity.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage is the amount of time that employees are paid for but not actually working, such as breaks, lunches, and other non-productive time.
Both attrition and shrinkage can have a negative impact on productivity and profitability if not managed effe...read more
Q9. Differences between Insurance and invoice
Insurance provides financial protection against risks, while an invoice is a bill for goods or services provided.
Insurance is a contract between the insurer and the insured to provide financial protection in case of specified events such as accidents, illnesses, or death.
An invoice is a document issued by a seller to a buyer, detailing the goods or services provided and the amount due for payment.
Insurance involves paying premiums to the insurer, while an invoice involves pay...read more
Q10. What is domain name?
A domain name is the address of a website on the internet.
It is a unique name that identifies a website
It is used in URLs to access websites
It consists of two parts: the name and the extension (e.g. google.com)
It must be registered and renewed periodically
It can also be used for email addresses (e.g. john@example.com)
Q11. What do you know about modem
Modems are devices that modulate and demodulate digital signals to enable communication over analog telephone lines.
Modems convert digital data from a computer into analog signals for transmission over telephone lines
They also demodulate incoming analog signals back into digital data for the receiving computer
Modems can vary in speed, with examples like dial-up modems, DSL modems, and cable modems
Q12. What is Calibration?
Calibration is the process of adjusting or checking the accuracy of a measuring instrument to ensure it provides correct readings.
Calibration involves comparing the measurements of an instrument to a known standard.
It is important to calibrate instruments regularly to maintain accuracy.
Examples of calibrated instruments include thermometers, scales, and blood pressure monitors.
Q13. Approaches to Handle employee Queries
Handle employee queries by providing timely and accurate responses through various communication channels.
Establish a centralized system for employees to submit queries.
Assign dedicated staff to respond to queries promptly.
Provide clear and concise information to address employee concerns.
Offer training sessions to educate employees on how to effectively communicate their queries.
Utilize multiple communication channels such as email, phone, and in-person meetings to address q...read more
Q14. What do mean by RCA
RCA stands for Root Cause Analysis, a method used to identify the underlying cause of a problem or issue.
RCA is a systematic process for identifying the root cause of a problem or issue.
It involves gathering data, analyzing the information, and determining the primary cause of the problem.
RCA helps in developing effective solutions to prevent the issue from recurring.
Example: If a manufacturing company faces a high rate of product defects, RCA can be used to identify whether ...read more
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