10+ Tech Mahindra Senior Associate Interview Questions and Answers

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.

• Empathy involves putting oneself in someone else's shoes and experiencing their emotions.

• Sympathy involves feeling sorry for someone's situation without necessarily understanding their emotions.

• Empathy is more active and involves a deeper level of understanding, while sympathy is more passive.

• Example: If a friend is going through a breakup, empathy would involv...read more

I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

• Remain calm and professional throughout the call.

• Listen actively to the customer's concerns and let them vent.

• Empathize with the customer and acknowledge their frustration.

• Apologize for the inconvenience caused and take responsibility.

• Offer solutions to resolve the issue and ask for their input.

• Follow up with the customer to ensure their satisfaction.

• Examples: offering a refund, providing a d...read more

To catch attention from the audience, use engaging visuals, storytelling, interactive elements, and audience participation.

• Use eye-catching visuals such as videos, images, or infographics.

• Tell a compelling story that resonates with the audience.

• Incorporate interactive elements like polls, quizzes, or live demonstrations.

• Encourage audience participation through Q&A sessions or interactive activities.

LAN stands for Local Area Network. It is used to connect computers and devices within a limited area, such as a home, office, or school.

• LAN allows for the sharing of resources, such as files, printers, and internet connections, among connected devices.

• LANs are typically faster and more secure than wide area networks (WANs) due to their limited geographic scope.

• Examples of LAN technologies include Ethernet, Wi-Fi, and Token Ring.

• LANs can be wired or wireless, with Ethernet bei...read more

WAN stands for Wide Area Network, it is a network that covers a broad area, such as a city or country, connecting multiple LANs.

• WANs are typically used by businesses or organizations to connect geographically dispersed locations.

• They utilize various technologies such as leased lines, satellite links, and MPLS to transmit data over long distances.

• Examples of WAN technologies include T1 lines, Ethernet, and VPNs.

• WANs are often slower than LANs due to the longer distances data m...read more

Handling difficult trainees requires patience, communication skills, and a proactive approach.

• Listen to their concerns and address them calmly

• Provide constructive feedback and guidance

• Set clear expectations and boundaries

• Offer additional support or resources if needed

• Seek to understand their perspective and motivations

• Use positive reinforcement to encourage improvement

Troubleshooting is the process of identifying and resolving problems or issues in a system or product.

• It involves analyzing the symptoms of the problem

• Identifying the root cause of the problem

• Developing and implementing a solution to fix the problem

• Testing the solution to ensure it resolves the problem

• Documenting the troubleshooting process for future reference

Attrition and shrinkage are common terms used in workforce management to describe the loss of employees and productivity.

• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage is the amount of time that employees are paid for but not actually working, such as breaks, lunches, and other non-productive time.

• Both attrition and shrinkage can have a negative impact on productivity and profitability if not managed effe...read more

Insurance provides financial protection against risks, while an invoice is a bill for goods or services provided.

• Insurance is a contract between the insurer and the insured to provide financial protection in case of specified events such as accidents, illnesses, or death.

• An invoice is a document issued by a seller to a buyer, detailing the goods or services provided and the amount due for payment.

• Insurance involves paying premiums to the insurer, while an invoice involves pay...read more

A domain name is the address of a website on the internet.

• It is a unique name that identifies a website

• It is used in URLs to access websites

• It consists of two parts: the name and the extension (e.g. google.com)

• It must be registered and renewed periodically

• It can also be used for email addresses (e.g. john@example.com)

Modems are devices that modulate and demodulate digital signals to enable communication over analog telephone lines.

• Modems convert digital data from a computer into analog signals for transmission over telephone lines

• They also demodulate incoming analog signals back into digital data for the receiving computer

• Modems can vary in speed, with examples like dial-up modems, DSL modems, and cable modems

Calibration is the process of adjusting or checking the accuracy of a measuring instrument to ensure it provides correct readings.

• Calibration involves comparing the measurements of an instrument to a known standard.

• It is important to calibrate instruments regularly to maintain accuracy.

• Examples of calibrated instruments include thermometers, scales, and blood pressure monitors.

Handle employee queries by providing timely and accurate responses through various communication channels.

• Establish a centralized system for employees to submit queries.

• Assign dedicated staff to respond to queries promptly.

• Provide clear and concise information to address employee concerns.

• Offer training sessions to educate employees on how to effectively communicate their queries.

• Utilize multiple communication channels such as email, phone, and in-person meetings to address q...read more