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Tech Mahindra Senior Associate Interview Questions and Answers
22 Interview questions
RCA stands for Root Cause Analysis, a method used to identify the underlying cause of a problem or issue.
RCA is a systematic process for identifying the root cause of a problem or issue.
It involves gathering data, analyzing the information, and determining the primary cause of the problem.
RCA helps in developing effective solutions to prevent the issue from recurring.
Example: If a manufacturing company faces a hig...
Insurance provides financial protection against risks, while an invoice is a bill for goods or services provided.
Insurance is a contract between the insurer and the insured to provide financial protection in case of specified events such as accidents, illnesses, or death.
An invoice is a document issued by a seller to a buyer, detailing the goods or services provided and the amount due for payment.
Insurance involve...
In my previous role, I managed projects, collaborated with teams, and ensured timely delivery of high-quality results.
Led a team of 5 in a project that improved operational efficiency by 20%.
Implemented a new tracking system that reduced errors in reporting by 30%.
Collaborated with cross-functional teams to launch a product ahead of schedule.
WAN stands for Wide Area Network, it is a network that covers a broad area, such as a city or country, connecting multiple LANs.
WANs are typically used by businesses or organizations to connect geographically dispersed locations.
They utilize various technologies such as leased lines, satellite links, and MPLS to transmit data over long distances.
Examples of WAN technologies include T1 lines, Ethernet, and VPNs.
WAN...
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LAN stands for Local Area Network. It is used to connect computers and devices within a limited area, such as a home, office, or school.
LAN allows for the sharing of resources, such as files, printers, and internet connections, among connected devices.
LANs are typically faster and more secure than wide area networks (WANs) due to their limited geographic scope.
Examples of LAN technologies include Ethernet, Wi-Fi, ...
A domain name is the address of a website on the internet.
It is a unique name that identifies a website
It is used in URLs to access websites
It consists of two parts: the name and the extension (e.g. google.com)
It must be registered and renewed periodically
It can also be used for email addresses (e.g. john@example.com)
Troubleshooting is the process of identifying and resolving problems or issues in a system or product.
It involves analyzing the symptoms of the problem
Identifying the root cause of the problem
Developing and implementing a solution to fix the problem
Testing the solution to ensure it resolves the problem
Documenting the troubleshooting process for future reference
I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional throughout the call.
Listen actively to the customer's concerns and let them vent.
Empathize with the customer and acknowledge their frustration.
Apologize for the inconvenience caused and take responsibility.
Offer solutions to resolve the issue and ask for their input.
Follow up with the customer to ensur...
Attrition and shrinkage are common terms used in workforce management to describe the loss of employees and productivity.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage is the amount of time that employees are paid for but not actually working, such as breaks, lunches, and other non-productive time.
Both attrition and shrinkage can have a negati...
Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.
Empathy involves putting oneself in someone else's shoes and experiencing their emotions.
Sympathy involves feeling sorry for someone's situation without necessarily understanding their emotions.
Empathy is more active and involves a deeper level of understanding, while sympathy is more passive.
Exampl...
Tech Mahindra Senior Associate Interview Experiences
57 interviews found
Anonymous
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. End to end kyc
- Q2. End to end to kyc
(2 Questions)
- Q1. End to end kyc
- Q2. End to end kyc
(2 Questions)
- Q1. Pakage and salary
- Q2. Benefits and leaves
(2 Questions)
- Q1. Hoeddbdbebrbrnrnrnrnrjrjtjtjtnnt
- Q2. Hehehrbrbtbrbrbrbfbfbtbtntnttnnt
I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me your prepration about trainer?
- Ans.
I have extensive experience in designing and delivering training programs, conducting needs assessments, and evaluating training effectiveness.
Researched best practices in adult learning theory and instructional design
Developed training materials and resources tailored to different learning styles
Utilized various training delivery methods such as in-person workshops, virtual sessions, and e-learning modules
Conducted pr...
- Q2. What is Calibration?
- Q3. How to catch attention from audiance?
- Ans.
To catch attention from the audience, use engaging visuals, storytelling, interactive elements, and audience participation.
Use eye-catching visuals such as videos, images, or infographics.
Tell a compelling story that resonates with the audience.
Incorporate interactive elements like polls, quizzes, or live demonstrations.
Encourage audience participation through Q&A sessions or interactive activities.
(2 Questions)
- Q1. How to handle difficult trainees?
- Ans.
Handling difficult trainees requires patience, communication skills, and a proactive approach.
Listen to their concerns and address them calmly
Provide constructive feedback and guidance
Set clear expectations and boundaries
Offer additional support or resources if needed
Seek to understand their perspective and motivations
Use positive reinforcement to encourage improvement
- Q2. Tell about Attrition and shrinkage
- Ans.
Attrition and shrinkage are common terms used in workforce management to describe the loss of employees and productivity.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage is the amount of time that employees are paid for but not actually working, such as breaks, lunches, and other non-productive time.
Both attrition and shrinkage can have a negative im...
Interview Preparation Tips
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Can you provide a self-introduction?
- Ans.
Experienced professional with a strong background in project management and team leadership, passionate about driving results and innovation.
Over 8 years of experience in project management, successfully leading cross-functional teams to deliver projects on time and within budget.
Skilled in stakeholder engagement, having collaborated with clients to understand their needs and tailor solutions accordingly.
Proficient in ...
- Q2. What are your qualifications?
- Ans.
I hold a Master's degree in Business Administration and have over 5 years of experience in project management and strategic planning.
Master's degree in Business Administration from XYZ University, focusing on strategic management.
Over 5 years of experience in project management, successfully leading teams on projects worth over $1 million.
Certified Project Management Professional (PMP), demonstrating my commitment to b...
- Q3. What is your experience and what are your hobbies?
- Ans.
I have extensive experience in project management and enjoy hiking and photography in my free time.
Over 5 years of experience in project management, leading cross-functional teams.
Successfully managed a $1M project that improved operational efficiency by 30%.
Hiking: I regularly explore local trails and have completed several multi-day hikes.
Photography: I enjoy capturing landscapes and wildlife, with a portfolio showca...
Interview Preparation Tips
Selected
(2 Questions)
- Q1. Tell me about you are self?
- Ans.
I am a dedicated and experienced professional with a strong background in project management and team leadership.
Over 8 years of experience in project management
Proven track record of successfully leading cross-functional teams
Strong communication and interpersonal skills
Proficient in budget management and resource allocation
Certified Project Management Professional (PMP)
- Q2. Hr will give 5 mints talking any subject in English
(2 Questions)
- Q1. Hr will ask how much your typing speed?
- Q2. After hr round completed manager round?
(2 Questions)
- Q1. Manager will ask some questions?
- Q2. They will offer the offer letter
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. How will you manage customers chats?
- Q2. What will you do if you're attending a frustrated chat?
Interview Preparation Tips
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Typing speed and skills
- Q2. Tell me about your self?
Interview Preparation Tips
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Tell us about your experience
- Ans.
I have over 8 years of experience in project management, focusing on team leadership and strategic planning in various industries.
Led a cross-functional team of 10 in a successful product launch, increasing market share by 15%.
Implemented a new project management software that improved team efficiency by 25%.
Managed a budget of $2 million for a key initiative, ensuring all deliverables were met on time and within budge...
- Q2. How much hike you are expecting
- Ans.
I am expecting a hike that reflects my skills, experience, and the value I bring to the team, ideally in the range of 15-20%.
Consider industry standards: Research typical salary hikes for similar roles in the industry.
Evaluate my contributions: Highlight specific achievements, such as leading a successful project that increased revenue by 30%.
Discuss market trends: Mention how the demand for senior associates has incre...
Naveen reddy
Selected
I appeared for an interview in Aug 2024.
(2 Questions)
- Q1. Can you provide an introduction about yourself?
- Ans.
Experienced Senior Associate with a background in finance and project management.
Over 5 years of experience in finance and project management roles
Strong analytical skills and attention to detail
Proven track record of successfully leading cross-functional teams
Proficient in financial modeling and data analysis
Excellent communication and presentation skills
- Q2. What were the reasons for leaving your previous organization?
- Ans.
Seeking new challenges and opportunities for growth.
Desire for career advancement
Seeking new challenges
Opportunity for professional growth
Change in company culture or values
It was regarding a non-voice assessment.
(1 Question)
- Q1. What were your roles and responsibilities in your previous job?
- Ans.
In my previous job, I was responsible for managing client relationships, leading project teams, and analyzing financial data.
Managed client relationships and served as the main point of contact for key accounts
Led project teams to ensure successful completion of deliverables within budget and timeline
Analyzed financial data to provide insights and recommendations for improving profitability
Collaborated with cross-funct...
Avinash Shilwant
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Introduce yourself
- Q2. Your experience
It was SHL test of essay writing and chat
Interview Preparation Tips
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Senior Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Interviews By Designations
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Tech Mahindra Senior Associate Reviews and Ratings
based on 540 reviews
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