Tech Mahindra Interview Questions, Process, and Tips

Q1. Tell me about yourself ?
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools
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Q2. What is your previous job role and responsibilities?
Ans. 
I was a Customer Service Representative at a retail company.
• Assisted customers with inquiries, complaints, and product information

• Processed orders, returns, and exchanges

• Resolved customer issues in a timely and professional manner

• Maintained accurate records of customer interactions

• Collaborated with other departments to ensure customer satisfaction
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Q3. What is BPO and how it works?
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO can be onshore, nearshore, or offshore, depending on the location of the service p...read more
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Q4. What is your memorable day and explain this about 5 min
Ans. 
My memorable day was when I received an award for outstanding customer service.
• Received award for outstanding customer service

• Felt proud and appreciated for my hard work

• Celebrated with colleagues and family

• Motivated to continue providing excellent customer service

• Highlighted in company newsletter for achievement
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Q1. Tell me about yourself bread introduction?
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and communication tools

• Received multiple awards for outstanding customer satisfaction ratings
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Basic apti questions on pseudo code blood relation and profit loss.

3 coding questions 1 was easy and 2 were medium level.

Q1. Introduction Final year project overall basic cs fundamentals
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Q2. About the company
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Q1. Family background
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Q2. About the company
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• Over 5 years of experience in customer service roles

• Skilled in resolving customer complaints and issues

• Excellent communication and interpersonal skills

• Proficient in using CRM software and handling customer inquiries

• Received multiple awards for outstanding customer satisfaction ratings
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Q2. Why should I hire you
Ans. 
I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
• I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.

• I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.

• I possess excellent communication skills, both written and ver...read more
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A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.

Q1. Basic questions just to check communication.
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Q2. Sometimes may ask to write about the given topic in paper.
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Q1. Why Tech Mahindra?
Ans. 
Tech Mahindra is a leading global technology company known for its innovative solutions and strong focus on employee development.
• Tech Mahindra has a strong reputation in the technology industry

• The company offers opportunities for professional growth and development

• Tech Mahindra values its employees and provides a supportive work environment
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Q2. Why chose this role?
Ans. 
I chose this role because of my passion for technology and helping others troubleshoot technical issues.
• Passion for technology and troubleshooting

• Enjoy helping others

• Opportunity for growth and learning in the tech field
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Q3. Maybe some technical questions like what is internet, wifi, or related to process they are selecting.
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Q1. Very easy need to type 35 wpm with 85% accuracy and they give many attempts, very easy
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Q1. Easy but 3 attempts will be given to clear it.
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