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Tech Mahindra
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I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve conflicts
Proficient in using CRM systems and other customer service tools
I was a Customer Service Representative at a retail company.
Assisted customers with inquiries, complaints, and product information
Processed orders, returns, and exchanges
Resolved customer issues in a timely and professional manner
Maintained accurate records of customer interactions
Collaborated with other departments to ensure customer satisfaction
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
BPO allows companies to focus on their core competencies while outsourcing non-core functions.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore, nearshore, or offshore, depending on the location of the service p...
My memorable day was when I received an award for outstanding customer service.
Received award for outstanding customer service
Felt proud and appreciated for my hard work
Celebrated with colleagues and family
Motivated to continue providing excellent customer service
Highlighted in company newsletter for achievement
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and communication tools
Received multiple awards for outstanding customer satisfaction ratings
Basic apti questions on pseudo code blood relation and profit loss.
3 coding questions 1 was easy and 2 were medium level.
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
Over 5 years of experience in customer service roles
Skilled in resolving customer complaints and issues
Excellent communication and interpersonal skills
Proficient in using CRM software and handling customer inquiries
Received multiple awards for outstanding customer satisfaction ratings
I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.
I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.
I possess excellent communication skills, both written and ver...
A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.
What people are saying about Tech Mahindra
I applied via Naukri.com and was interviewed in Jul 2024. There were 4 interview rounds.
Tech Mahindra is a leading global technology company known for its innovative solutions and strong focus on employee development.
Tech Mahindra has a strong reputation in the technology industry
The company offers opportunities for professional growth and development
Tech Mahindra values its employees and provides a supportive work environment
I chose this role because of my passion for technology and helping others troubleshoot technical issues.
Passion for technology and troubleshooting
Enjoy helping others
Opportunity for growth and learning in the tech field
Tech Mahindra interview questions for popular designations
I applied via LinkedIn and was interviewed in Nov 2024. There were 2 interview rounds.
Get interview-ready with Top Tech Mahindra Interview Questions
I applied via Job Fair and was interviewed in Nov 2024. There was 1 interview round.
I applied via Campus Placement and was interviewed in Aug 2024. There were 5 interview rounds.
Easy basic aptitude questions
Write an essay on the given topic or picture.
Start by introducing the topic or picture you are writing about
Provide detailed information and analysis in the body paragraphs
Conclude by summarizing your main points and providing a final thought
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 5 interview rounds.
Aptitude test: a multiple choice test assessing logical reasoning problem solving skills
A collaborative discussion among candidates to assess communication teamwork and problem solving skills
A task or project assigned to candidates to assess their skills creativity and problem solving skills
I enjoyed my college life by participating in various extracurricular activities and learning from diverse experiences. My role model is my father who has always inspired me to work hard and be compassionate. Customer service is providing assistance and support to customers to ensure their satisfaction. I am committed to working here for the long term.
Participated in extracurricular activities such as sports, clubs, an...
I was interviewed in Aug 2024.
Slowly Changing Dimension (SCD) in Tableau refers to tracking changes to data over time.
SCD helps in maintaining historical data in a data warehouse
There are different types of SCDs - Type 1, Type 2, Type 3
Type 1 SCD overwrites old data with new data
Type 2 SCD creates new records for changes and maintains history
Type 3 SCD maintains both old and new values in the same record
Historic data refers to past data while current data refers to present data.
Historic data is data that has already occurred, while current data is data that is up-to-date.
Historic data is used for trend analysis and forecasting, while current data is used for real-time decision making.
Examples of historic data include sales data from previous years, while examples of current data include website traffic data from today
LODs (Level of Detail) are used in Tableau to control the level of aggregation in visualizations.
LODs allow you to compute values at different levels of granularity than the view
Types of LODs include FIXED, INCLUDE, and EXCLUDE
FIXED LODs compute a value using a specific dimension or set of dimensions, regardless of the view
INCLUDE LODs compute a value at a higher level of detail than the view, including specified dimen...
An empty extract in Tableau is a data extract that contains no data, only the structure of the data source.
An empty extract is created by selecting 'Extract' from the data menu in Tableau and choosing 'Extract Data' without selecting any data source.
Empty extracts are useful for creating a template for future data imports or for sharing the data source structure without sharing the actual data.
To create an empty extrac...
Some of the top questions asked at the Tech Mahindra interview -
The duration of Tech Mahindra interview process can vary, but typically it takes about less than 2 weeks to complete.
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