Tech Mahindra Interview Questions, Process, and Tips

There are just a few logical and reasoning questions, and the second part of the test pertains to English proficiency.

Q1. Basic Introduction
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Q2. What provokes you to leave your previous organisation.
Ans. 
Lack of growth opportunities and stagnant work environment.
• Limited opportunities for career advancement

• Feeling of being undervalued or unappreciated

• Stagnant work environment with no new challenges or learning opportunities
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Q1. Basic introduction
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Q2. What projects have you previously worked on?
Ans. 
I have worked on various projects including implementing quality assurance processes, conducting test cases, and analyzing data.
• Implemented quality assurance processes to ensure product quality

• Conducted test cases to identify bugs and issues

• Analyzed data to improve product performance

• Worked on projects in industries such as software development and healthcare
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Q3. What are the biggest challenges you faced in your previous organisation?
Ans. 
Some of the biggest challenges I faced in my previous organization included managing tight deadlines, resolving conflicts within teams, and adapting to changing project requirements.
• Managing tight deadlines for multiple projects simultaneously

• Resolving conflicts within teams and promoting effective communication

• Adapting to changing project requirements and priorities
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Q4. What is a pivot table, and what is its significance in quality ?
Ans. 
A pivot table is a data processing tool used to summarize, analyze, and present large amounts of data in a structured format.
• Pivot tables allow users to rearrange and summarize data from a spreadsheet or database table to analyze trends and patterns.

• They help in identifying relationships between different data points and making data-driven decisions.

• Pivot tables can be used to calculate averages, sums, counts, and othe...read more
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Q5. What are the seven tools of quality?
Ans. 
The seven tools of quality are a set of techniques used for quality control and improvement in manufacturing and service industries.
• Check sheet: Used for collecting and analyzing data, such as defects or errors.

• Control chart: Monitors process variation over time to identify trends or patterns.

• Histogram: Displays data distribution to identify patterns or outliers.

• Pareto chart: Helps prioritize issues by showing the most...read more
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Q6. What is the formula for calculating variance and error percentage based on the total number of samples?
Ans. 
The formula for calculating variance is the sum of squared differences between each data point and the mean, divided by the total number of samples. Error percentage is the absolute difference between the actual and predicted values, divided by the actual value, multiplied by 100.
• Variance = Σ((X - μ)²) / N, where X is each data point, μ is the mean, and N is the total number of samples

• Error percentage = |(Actual - Pred...read more
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Q7. What is your understanding of Root Cause Analysis (RCA), and why is it considered important?
Ans. 
RCA is a systematic process used to identify the underlying causes of problems or issues in order to prevent their recurrence.
• RCA involves investigating an issue or problem to determine the root cause(s) rather than just addressing the symptoms.

• It helps in identifying systemic issues within processes or systems that may be contributing to the problem.

• RCA aims to prevent the recurrence of issues by addressing the root c...read more
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Q1. Database based questions
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Q2. Dashboard creative
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Q3. Power BI module
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Q1. Project discussion
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Q2. Self introduction
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Good Communication Need, Need Logical Thinking More.

Q1. Why Hire you and what is your strength and weekness?
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Q2. About Company?
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Q1. Self introduction
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Q2. Why choice this job
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Q1. What are interested in this job
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Q2. What are your strength
Ans. 
My strengths include attention to detail, strong work ethic, and ability to work well in a team.
• Attention to detail: I have a keen eye for spotting errors and ensuring tasks are completed accurately.

• Strong work ethic: I am dedicated, reliable, and always strive to meet deadlines and exceed expectations.

• Teamwork: I collaborate effectively with colleagues, communicate openly, and contribute positively to group projects.
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Customer service & industrial questions

General aptitide and logical reasoning

Q1. Reading the displayed statements
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Q2. Hearing and answering to the questions
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Q3. Speak on a topic for 1 min
Ans. 
The impact of artificial intelligence on society
• AI has revolutionized various industries such as healthcare, finance, and transportation

• Ethical concerns surrounding AI, such as job displacement and privacy issues

• Potential benefits of AI, such as improved efficiency and decision-making

• Examples like self-driving cars, virtual assistants, and medical diagnosis systems
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Q1. Whats oops concept?
Ans. 
Object-oriented programming paradigm focusing on objects and classes.
• Encapsulation: Bundling data and methods that operate on the data into a single unit (class).

• Inheritance: Ability of a class to inherit properties and behavior from another class.

• Polymorphism: Ability to present the same interface for different data types.

• Abstraction: Hiding the complex implementation details and showing only the necessary features.
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Q2. Why you prefer java?
Ans. 
I prefer Java for its platform independence, strong community support, and extensive libraries.
• Platform independence allows Java code to run on any device with a Java Virtual Machine (JVM)

• Strong community support ensures quick resolution of issues and access to resources

• Extensive libraries provide pre-built solutions for common programming tasks

• Java is widely used in enterprise applications, web development, and mobile
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Q3. Explain about your projects?
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Q4. Most of the questions were from my resume, he scanned my resume through his eyes, and started directly with my projects?
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Q5. What do you mean by ML?
Ans. 
ML stands for Machine Learning, a subset of artificial intelligence that focuses on the development of algorithms and models that allow computers to learn from and make predictions or decisions based on data.
• ML involves training algorithms to recognize patterns in data and make decisions or predictions without being explicitly programmed.

• Common techniques in ML include supervised learning, unsupervised learning, and re...read more
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Q1. Tell me about yourself that is not mentioned in your resume?
Ans. 
I am an avid hiker and have climbed several mountains in my free time.
• I enjoy outdoor activities like hiking and camping

• I have climbed Mount Kilimanjaro and Mount Rainier

• I find solace in nature and often go on solo hikes
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Q2. Why we should prefer you over other candidates?
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Q3. Why tech mahindra?
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Q4. Are comfortable with Pan India?
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Q5. How do you work in teams?
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Q6. How do you tackle any problem thats faced by you?
Ans. 
I approach problems methodically by breaking them down into smaller tasks, researching possible solutions, and seeking input from colleagues.
• Identify the root cause of the problem

• Break down the problem into smaller, manageable tasks

• Research possible solutions and best practices

• Seek input and feedback from colleagues or mentors

• Implement a solution and test it thoroughly

• Iterate on the solution if necessary
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Q1. Tell me about yourself?
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Q2. How are you planning to work in fashion brands?
Ans. 
I plan to work in fashion brands by staying updated on industry trends, providing excellent customer service, and building strong relationships with clients.
• Stay updated on current fashion trends and brands

• Provide excellent customer service to ensure customer satisfaction

• Build strong relationships with clients to increase brand loyalty

• Participate in training programs to enhance product knowledge and sales skills
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Q3. Why this company?
Ans. 
I am impressed by the company's commitment to customer satisfaction and innovation.
• I admire the company's reputation for excellent customer service.

• I am excited about the opportunity to contribute to a team that values innovation and growth.

• I believe in the company's mission and values, and I want to be a part of that.

• I have heard great things about the company culture and employee development programs.
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Q4. Why customer service?
Ans. 
I am passionate about helping others and enjoy problem-solving.
• I have a natural inclination towards helping people and resolving their issues.

• I enjoy the challenge of finding solutions to customer problems.

• I find satisfaction in providing excellent service and making a positive impact on customers.

• I believe in the importance of building strong relationships with customers to ensure their satisfaction.

• I have previous ex...read more
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Q1. Tell me about work experience?
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent service.
• Worked as a Customer Service Representative for XYZ Company for 2 years

• Handled customer inquiries via phone, email, and chat

• Resolved customer issues and complaints in a timely and professional manner

• Provided excellent customer service by actively listening to customers and addressing t...read more
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Q2. Tell me about your hometown?
Ans. 
My hometown is a small coastal town known for its beautiful beaches and seafood cuisine.
• Located on the coast

• Famous for its beaches

• Renowned for seafood cuisine

• Close-knit community

• Annual seafood festival
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Q3. Speak on a topic for 2 minutes.
Ans. 
The importance of effective communication in customer service
• Effective communication builds trust and rapport with customers

• Active listening is key to understanding customer needs and concerns

• Clear and concise communication helps to resolve issues efficiently

• Using positive language and tone can enhance the customer experience

• Providing timely updates and follow-ups shows commitment to customer satisfaction
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