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Tech Mahindra Senior Customer Service Executive Interview Questions and Answers for Experienced

Updated 14 Nov 2024

Tech Mahindra Senior Customer Service Executive Interview Experiences for Experienced

4 interviews found

Senior Customer Service Executive Interview Questions & Answers

user image nadeem khan

posted on 14 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you left your previous organisation
  • Ans. 

    Seeking new challenges and growth opportunities in a larger organization.

    • Desire for career advancement

    • Opportunity for professional development

    • Seeking a more challenging role

    • Company restructuring or downsizing

    • Relocation to a new area

    • Answered by AI
    Add your answer
  • Q2. What is billing
  • Ans. 

    Billing is the process of generating invoices for goods or services provided to customers.

    • Billing involves calculating the cost of goods or services provided

    • Invoices are typically sent to customers for payment

    • Billing may also involve tracking payments and managing accounts receivable

    • Answered by AI
    Add your answer

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 22 Oct 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell us about yourself
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Why did you left your previous organization.
    • Add your answer

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Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 30 Mar 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude stocks and shares concepts and formulas for beginners and professionals

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is your family back ground
    • Add your answer
  • Q3. Why should we hire u
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Share details of your previous job.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - A while back, we asked our readers to tell us the best job search advice they’d ever heard. Now, from one job seeker to another, we’ve compiled their answers into a collection of the best job search advice from the job seekers themselves.

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Tech lead - Tech Mahindra or IBM
I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you
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Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 14 Dec 2022

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself and the experience you have.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduce yourself and tell me about the experience and then question on the given answers.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and read the resume properly, questions will be put up from that only. It was normal and easy.

Tech Mahindra interview questions for designations

 Customer Service Executive

 (119)

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 (5)

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 (3)

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 (131)

 Customer Service Representative

 (5)

 Customer Service Manager

 (3)

 Customer Service Advisor

 (3)

 Customer Service Professional

 (2)

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 20 Jul 2020

I applied via Walk-in

Interview Questionnaire 

1 Question

  • Q1. The interview for vcs job in direct or online interview and what benefit for you to did this work for amazon?
    • View 7 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview nowadays is a big stress of everyone especially for freshers and student they getting so nervous in a interview because the questions are so difficult to answer and so technical the interview about 1-2 hours. There so many skills and the question related to the computer science and some projects topics etc in some companies there give a written which as grammar, coding, general knowledge etc.. And next it will be a he round they ask so difficult question u can't able to answer it and atlast for they will see your entire performance and hire you in a best position

Customer Service Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 24 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

Customer Service Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 9 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
    • View 2 more answers
  • Q2. Choose a topic and speak accordingly for atleast 2 minutes
  • Ans. 

    The importance of effective communication in customer service

    • Effective communication builds trust and rapport with customers

    • It helps in understanding customer needs and providing appropriate solutions

    • Good communication reduces misunderstandings and conflicts

    • Examples: active listening, clear and concise language, empathy

    • Using positive language and tone to create a positive customer experience

    • Answered by AI
    View 1 more answer
  • Q3. Tell me about your family
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and don't repeat yourself.
Don't use fillers and try to keep everything to the point

Customer Service Executive Interview Questions & Answers

Infosys user image Anonymous

posted on 31 Jan 2021

I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They ask me for tell me about yourself and he ask me questions on my hobbies!
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello everyone myself suraj bhusare and i have completed my graduation in BCA sci from deogiri college Aurangabad. And i want to say you what you are mentioned in the resume you have to know about this topic if you dont know about that topic, remove this information on your resume.
Thank you

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 15 Dec 2020

Interview Questionnaire 

1 Question

  • Q1. Reading credit card quires.
    • Add your answer

Customer Service Associate Interview Questions & Answers

Infosys user image Anonymous

posted on 25 Jan 2021

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice
More about working at Tech Mahindra

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Senior Customer Service Executive interview for experienced candidates?
Tech Mahindra interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process for experienced candidates are HR, One-on-one Round and Resume Shortlist.
How to prepare for Tech Mahindra Senior Customer Service Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, Inbound Process, International BPO, customer support and Aramco.

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Tech Mahindra Interviews By Designations

Interview Questions for Popular Designations

Tech Mahindra Senior Customer Service Executive Interview Process for Experienced

based on 2 interviews

Interview experience

4
  
Good
View more

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Tech Mahindra Senior Customer Service Executive Salary
based on 532 salaries
₹1.5 L/yr - ₹5.7 L/yr
7% more than the average Senior Customer Service Executive Salary in India
View more details

Tech Mahindra Senior Customer Service Executive Reviews and Ratings

based on 95 reviews

3.1/5

Rating in categories

2.9

Skill development

2.9

Work-life balance

3.0

Salary

3.1

Job security

3.0

Company culture

2.5

Promotions

2.9

Work satisfaction

Explore 95 Reviews and Ratings
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