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Concentrix Corporation
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Concentrix Corporation Senior Customer Service Executive Interview Questions and Answers
Concentrix Corporation Senior Customer Service Executive Interview Experiences
8 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 3 interview rounds.
This was Like Amcat test
(3 Questions)
- Q1. Why Did you left your last Job?
- Q2. Your Job and responsibilities in the last job?
- Q3. Tell me about Yourself?
(3 Questions)
- Q1. The asked for salary and all.
- Q2. And Shift timings.
- Q3. Can you relocate?
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about yourself?
- Q2. Why do want to join concentrix?
Make sure you understand the phrases correctly and don't keep quite while giving this as the machine wants to check the pronounciation.
(1 Question)
- Q1. What do you know about customer service?
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers.
It involves effective communication, problem-solving, and empathy.
Examples include resolving customer complaints, answering inquiries, and providing product information.
Customer service can be provided through various channels such as phon
Interview Preparation Tips
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Can you describe your experience with the banking process?
- Ans.
I have extensive experience in banking processes, including account management, loan processing, and customer support.
Managed customer inquiries regarding account balances and transactions, ensuring accurate and timely responses.
Assisted clients in the loan application process, guiding them through documentation and eligibility requirements.
Resolved customer complaints related to banking services, utilizing problem-sol...
- Q2. What is the difference between a credit card and a debit card?
- Ans.
Credit cards allow borrowing up to a limit, while debit cards draw directly from your bank account.
Credit cards enable borrowing money up to a predetermined limit, while debit cards use funds directly from your bank account.
Example: Using a credit card for a purchase allows you to pay later, while a debit card deducts the amount immediately.
Credit cards often come with rewards and benefits, such as cash back or travel ...
What people are saying about Concentrix Corporation
Selected
I applied via Naukri.com and was interviewed before May 2023. There were 3 interview rounds.
Mathematics, Gramer, Gernal Knowledge
(1 Question)
- Q1. Introduction, Working Experience, Goals, Acceptions.
(1 Question)
- Q1. Policy and Benifits, Salary Discussion
Interview Preparation Tips
Concentrix Corporation interview questions for designations
Asif Habib
Selected
I applied via Walk-in and was interviewed before Jul 2022. There were 5 interview rounds.
There was a topic given by hr you need to speak on it for 3 minutes
Basic English grammar and maths and passage writing
(3 Questions)
- Q1. They check you confidence level
- Q2. Your previous experience
- Q3. If you are given a task how would you handle it
(2 Questions)
- Q1. Interview with operation manager
- Q2. They just check your confidence
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 2 interview rounds.
(1 Question)
- Q1. Basic questions about education and last profile
(1 Question)
- Q1. Basic questions about education and last profile
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
It is an online test held to check the communication and typing skills of the interested candidate. I rhink it is a good way to know that if a candidate can really communicate on an international or domestic level workspace.
(1 Question)
- Q1. It totally depends on the process you will be shortlisted for. So for example, id you are selected for non-it job then it will be a simple communications round and then straight online training. Or else ...
Interview Preparation Tips
Note - Answering wrong is better than answering nothing at all.
I applied via Campus Placement and was interviewed before May 2018. There were 3 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Its was the first round in which they ask a normal introduction and privious experience and about the family back ground and all.
- Q2. Tell me about yourself? Why from technical line to BPO? Tell me something about your prior experience?
- Ans.
I have transitioned from a technical line to BPO due to my passion for customer care and my desire to enhance my communication skills.
Passion for customer care and helping others
Desire to enhance communication skills
Opportunity to work in a dynamic and fast-paced environment
Ability to handle customer queries and provide effective solutions
Prior experience in technical troubleshooting and problem-solving
Strong interpers...
- Q3. Tell me about yourself?
- Ans.
I am an experienced Senior Customer Care Executive with a strong background in providing exceptional customer service and resolving complex issues.
Over 5 years of experience in the customer service industry
Proficient in handling customer inquiries, complaints, and escalations
Skilled in building rapport with customers and ensuring their satisfaction
Proven ability to lead and motivate a team to achieve customer service g...
- Q4. Prior exeperince brief?
- Ans.
I have 5 years of experience as a Senior Customer Care Executive.
Managed a team of 10 customer care representatives
Implemented new customer care strategies resulting in a 20% increase in customer satisfaction
Resolved complex customer issues and escalated complaints
Trained new hires on customer care processes and procedures
- Q5. If they are not giving transport how u will travel?
- Ans.
I would find alternative modes of transportation such as public transportation or carpooling.
I would explore public transportation options such as buses or trains.
I would consider carpooling with colleagues or friends who live nearby.
I would check if there are any ride-sharing services available in the area.
I would also consider walking or cycling if the distance is manageable.
- Q6. How much you will rate your english if there is scale between 1 to 10.
- Ans.
I would rate my English proficiency as 8 out of 10.
I have a strong command of the English language.
I am fluent in both spoken and written English.
I can effectively communicate with customers in English.
I have received positive feedback on my English skills in previous roles.
I am confident in my ability to handle complex customer queries in English.
Interview Preparation Tips
Skills: Communication, Problem Solving, Time Management, Decision Making Skills
Duration: 1-4 weeks
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I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
Online test.
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Anonymous
posted on 6 May 2021
I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Introduction
- Q2. Product knowledge
- Q3. How to achieve goal
- Q4. How to survive
- Ans.
Survival requires adaptability, resilience, and resourcefulness.
Stay calm and focused
Assess the situation and prioritize needs
Be flexible and willing to adjust plans
Stay positive and maintain hope
Utilize available resources and seek help when needed
Interview Preparation Tips
Concentrix Corporation Interview FAQs
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Concentrix Corporation Interviews By Designations
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Concentrix Corporation Senior Customer Service Executive Interview Process
based on 8 interviews
1 Interview rounds
- Aptitude Test Round
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Concentrix Corporation Senior Customer Service Executive Reviews and Ratings
based on 250 reviews
Rating in categories
|
Customer Service Executive
3.8k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.5k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Content Moderator
3.1k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
|
Senior Representative
3k
salaries
| ₹1.6 L/yr - ₹6.7 L/yr |
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