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Concentrix Corporation Senior Customer Service Executive Interview Questions and Answers

Updated 5 Jun 2024

Concentrix Corporation Senior Customer Service Executive Interview Experiences

7 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

This was Like Amcat test

Round 2 - HR 

(3 Questions)

  • Q1. Why Did you left your last Job?
  • Q2. Your Job and responsibilities in the last job?
  • Q3. Tell me about Yourself?
Round 3 - One-on-one 

(3 Questions)

  • Q1. The asked for salary and all.
  • Q2. And Shift timings.
  • Q3. Can you relocate?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please get ready Before taking the Interview and prepare for yourself and most importantly thing read repeat and become fluent with your answers.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why do want to join concentrix?
Round 2 - Aptitude Test 

Make sure you understand the phrases correctly and don't keep quite while giving this as the machine wants to check the pronounciation.

Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is about meeting the needs and expectations of customers.

    • It involves effective communication, problem-solving, and empathy.

    • Examples include resolving customer complaints, answering inquiries, and providing product information.

    • Customer service can be provided through various channels such as phon

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Prepare before interview.

Senior Customer Service Executive Interview Questions Asked at Other Companies

Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
asked in Startek
Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Mathematics, Gramer, Gernal Knowledge

Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, Working Experience, Goals, Acceptions.
Round 3 - HR 

(1 Question)

  • Q1. Policy and Benifits, Salary Discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Best Company for freshers to built their curyer in BPO industry.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

There was a topic given by hr you need to speak on it for 3 minutes

Round 3 - Aptitude Test 

Basic English grammar and maths and passage writing

Round 4 - HR 

(3 Questions)

  • Q1. They check you confidence level
  • Q2. Your previous experience
  • Q3. If you are given a task how would you handle it
Round 5 - One-on-one 

(2 Questions)

  • Q1. Interview with operation manager
  • Q2. They just check your confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to be confident prepare well before read alot newspapers

Concentrix Corporation interview questions for designations

 Customer Service Executive

 (71)

 Customer Service

 (2)

 Senior Customer Service Associate

 (3)

 Customer Service Associate

 (37)

 Customer Service Representative

 (26)

 Customer Service Advisor

 (17)

 Customer Service Agent

 (2)

 Customer Service Manager

 (1)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic questions about education and last profile
Round 2 - HR 

(1 Question)

  • Q1. Basic questions about education and last profile

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

It is an online test held to check the communication and typing skills of the interested candidate. I rhink it is a good way to know that if a candidate can really communicate on an international or domestic level workspace.

Round 2 - Technical 

(1 Question)

  • Q1. It totally depends on the process you will be shortlisted for. So for example, id you are selected for non-it job then it will be a simple communications round and then straight online training. Or else ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident abd try to answer each question. I did not know the answer of a question in 2nd round but I still answered something that came in my mind.

Note - Answering wrong is better than answering nothing at all.

I applied via Campus Placement and was interviewed before May 2018. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Its was the first round in which they ask a normal introduction and privious experience and about the family back ground and all.
  • Q2. Tell me about yourself? Why from technical line to BPO? Tell me something about your prior experience?
  • Ans. 

    I have transitioned from a technical line to BPO due to my passion for customer care and my desire to enhance my communication skills.

    • Passion for customer care and helping others

    • Desire to enhance communication skills

    • Opportunity to work in a dynamic and fast-paced environment

    • Ability to handle customer queries and provide effective solutions

    • Prior experience in technical troubleshooting and problem-solving

    • Strong interpers...

  • Answered by AI
  • Q3. Tell me about yourself?
  • Ans. 

    I am an experienced Senior Customer Care Executive with a strong background in providing exceptional customer service and resolving complex issues.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and escalations

    • Skilled in building rapport with customers and ensuring their satisfaction

    • Proven ability to lead and motivate a team to achieve customer service g...

  • Answered by AI
  • Q4. Prior exeperince brief?
  • Ans. 

    I have 5 years of experience as a Senior Customer Care Executive.

    • Managed a team of 10 customer care representatives

    • Implemented new customer care strategies resulting in a 20% increase in customer satisfaction

    • Resolved complex customer issues and escalated complaints

    • Trained new hires on customer care processes and procedures

  • Answered by AI
  • Q5. If they are not giving transport how u will travel?
  • Ans. 

    I would find alternative modes of transportation such as public transportation or carpooling.

    • I would explore public transportation options such as buses or trains.

    • I would consider carpooling with colleagues or friends who live nearby.

    • I would check if there are any ride-sharing services available in the area.

    • I would also consider walking or cycling if the distance is manageable.

  • Answered by AI
  • Q6. How much you will rate your english if there is scale between 1 to 10.
  • Ans. 

    I would rate my English proficiency as 8 out of 10.

    • I have a strong command of the English language.

    • I am fluent in both spoken and written English.

    • I can effectively communicate with customers in English.

    • I have received positive feedback on my English skills in previous roles.

    • I am confident in my ability to handle complex customer queries in English.

  • Answered by AI

Interview Preparation Tips

General Tips: It was not so difficult but be your self do not be fake like use fake accent and give any fake prior experience over all it was great work environment for the fresher.Its a great place to learn and make ur communication flowless.
Skills: Communication, Problem Solving, Time Management, Decision Making Skills
Duration: 1-4 weeks

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Details about old company
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions we’re asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join jobs are not what is potrade in the interview

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
  • Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Senior Customer Service Executive interview?
Concentrix Corporation interview process usually has 3 rounds. The most common rounds in the Concentrix Corporation interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Concentrix Corporation Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Customer Service, Inbound Process, UK Shift, US Shift and customer care.
What are the top questions asked in Concentrix Corporation Senior Customer Service Executive interview?

Some of the top questions asked at the Concentrix Corporation Senior Customer Service Executive interview -

  1. What do you know about customer servi...read more
  2. It totally depends on the process you will be shortlisted for. So for example, ...read more
  3. They check you confidence le...read more

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Concentrix Corporation Senior Customer Service Executive Interview Process

based on 7 interviews

1 Interview rounds

  • Aptitude Test Round
View more
Concentrix Corporation Senior Customer Service Executive Salary
based on 966 salaries
₹0.8 L/yr - ₹6.4 L/yr
At par with the average Senior Customer Service Executive Salary in India
View more details

Concentrix Corporation Senior Customer Service Executive Reviews and Ratings

based on 248 reviews

3.7/5

Rating in categories

3.2

Skill development

3.4

Work-life balance

3.3

Salary

4.0

Job security

3.4

Company culture

2.9

Promotions

3.2

Work satisfaction

Explore 248 Reviews and Ratings
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