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Air India Senior Customer Service Executive Interview Questions and Answers
Air India Senior Customer Service Executive Interview Experiences
2 interviews found
Selected
I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Self introduction and technical questions your work related
- Q2. Situation based questions
(2 Questions)
- Q1. Technical questions
- Q2. How you manage customer complain on Arrival (MHB)
- Ans.
I manage customer complaints on arrival by actively listening, empathizing, and resolving their issues promptly.
Actively listen to the customer's complaint without interrupting
Empathize with the customer and acknowledge their frustration
Apologize for any inconvenience caused and assure them that their complaint will be addressed
Resolve the issue promptly by offering a solution or escalating it to the appropriate depart...
(1 Question)
- Q1. Only paper work
I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.
(2 Questions)
- Q1. I'm Anshuman Mishra and i start Airlines job in 2010 till 2018 and still I'm looking airport jobs
- Q2. Anyone Question which is regarding in side the airport with passenger
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Senior Customer Service Executive Interview Questions & Answers
InterGlobe Aviation
Anonymous
posted on 31 Dec 2022
Selected
I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.
Latest gd topics and if gd is cleared then on personal interview they will ask you about yourself to check your english
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why indigo airlines Are you able to work on odd shifts
Interview Preparation Tips
Senior Customer Service Executive Interview Questions & Answers
InterGlobe Aviation
Kanchan Rajan Kowey
posted on 3 May 2024
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(1 Question)
- Q1. Previous job experience , salary expectations
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
InterGlobe Aviation
Anonymous
posted on 9 Jan 2021
I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell about your favorite place and why?
- Q2. Advantages of Social media
- Ans.
Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.
Increased brand awareness through social media platforms
Improved customer engagement and communication
Cost-effective marketing through targeted advertising
Ability to gather customer feedback and insights
Opportunity to build brand loyalty and advocacy
Access to a wider audience ...
- Q3. Why indigo?
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Why you want to join SpiceJet
Customer Service Executive Interview Questions & Answers
Bird Worldwide Flight Services
Anonymous
posted on 1 Jul 2023
I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.
Know about the CSA and how to solve the problems of passengers
(5 Questions)
- Q1. Tell about yourself and confident questions and how. Do you like airport jobs?
- Q2. What is airport security
- Ans.
Airport security refers to the measures put in place to ensure the safety and security of passengers, staff, and aircraft at airports.
Includes screening of passengers and luggage for prohibited items
Use of metal detectors, X-ray machines, and body scanners
Security personnel patrolling airport premises
Implementation of access control measures
Random security checks and bag searches
Collaboration with law enforcement agenc
- Q3. What is the airport functions and how to good a job for you
- Q4. Tell about your place
- Q5. How many flights handled by BWFS and which are they
- Ans.
BWFS handles approximately 500 flights per day, including airlines such as Delta, United, and American.
BWFS handles around 500 flights daily
Some of the airlines handled by BWFS include Delta, United, and American
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Bird Worldwide Flight Services
Mansi mittal
posted on 23 Sep 2023
(4 Questions)
- Q1. Introduce yourself
- Q2. Why you want to join aviation industry
- Q3. Why should we hire you
- Q4. Tell me about your background
Is higher studies is compulsory or not
(4 Questions)
- Q1. Introduce yourself
- Q2. Tell me about your background
- Q3. Area of interest
- Ans.
My area of interest lies in providing exceptional customer service and finding solutions to customer issues.
I am passionate about helping customers and ensuring their satisfaction.
I enjoy problem-solving and finding creative solutions to customer inquiries.
I have a strong attention to detail and strive to exceed customer expectations.
I am constantly seeking ways to improve the customer experience and streamline process...
- Q4. How do you spend your last vacation
(1 Question)
- Q1. Check your grooming skills
Customer Service Executive Interview Questions & Answers
Bird Worldwide Flight Services
Anonymous
posted on 7 Jul 2021
I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Introduction
- Q2. Grooming related ..
- Q3. Customer service related ...
- Q4. Walking style
- Q5. Speaking ability
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Bird Worldwide Flight Services
posted on 15 Feb 2022
I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.
(4 Questions)
- Q1. What is your family background?
- Q2. What are your salary expectations?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Interview Preparation Tips
Air India Interview FAQs
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Air India Senior Customer Service Executive Interview Process
based on 1 interview
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Air India Senior Customer Service Executive Reviews and Ratings
based on 9 reviews
Rating in categories
|
Cabin Crew
340
salaries
|  ₹3 L/yr - ₹13.4 L/yr |
|
Customer Service Executive
197
salaries
| ₹1.4 L/yr - ₹6 L/yr |
|
Assistant Manager
174
salaries
| ₹4.9 L/yr - ₹18.5 L/yr |
|
Cabin Attendant
140
salaries
| ₹3 L/yr - ₹12 L/yr |
|
Security Executive
130
salaries
| ₹2.1 L/yr - ₹5.2 L/yr |
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