7 Air India Senior Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Air India Senior Customer Service Executive Interview Experiences

2 interviews found

Senior Customer Service Executive Interview Questions & Answers

Anonymous

posted on 18 Dec 2023

Interview experience

Bad

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

Selected

I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.

Senior Customer Service Executive Interview Questions & Answers

Anonymous

posted on 24 Aug 2022

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - I have experience in Airport and i want to work with Airlines

Top trending discussions

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Interview Tips & Stories

6d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Senior Customer Service Executive Interview Questions & Answers

InterGlobe Aviation

Kanchan Rajan Kowey

posted on 3 May 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dress well carry your original certificates along with your passport

Senior Customer Service Executive Interview Questions & Answers

InterGlobe Aviation

Anonymous

posted on 31 Dec 2022

Interview experience

Average

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - English speaking skills and young candidates preffered

Customer Service Executive Interview Questions & Answers

Jet Airways

Anonymous

posted on 8 Feb 2021

Interview Questionnaire

4 Questions

Q1. I was asked to demonstrate my selling skills to a person looking for a smartphone.

Add your answer

Q2. I was asked how long am I going to stay in the company if they offer a position?

View 1 more answer

Q3. I was asked what are my salary expectations?

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Q4. I was asked to brief my professional curriculum?

Add your answer

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Salam Punit Singh

posted on 12 Jul 2024

Interview experience

Poor

Difficulty level

Process Duration

Result

Round 1 - Group Discussion

Prime minister and Chief Minister

Round 2 - One-on-one

(4 Questions)

Q1. Tell Me about yourself

Add your answer

Q2. Can You speak hindi

Ans.

Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.

Fluent in Hindi language
Able to communicate effectively in both English and Hindi
Can assist Hindi-speaking customers with their queries and concerns

Answered by AI

Add your answer

Q3. Tell me Something about AISATS

Ans.

AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.

AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.
The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.
AISATS is known for its efficient and reliable services in the aviation industry.
The com...

Answered by AI

Add your answer

Q4. Your Skills and Experiences

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Clear with your answers and don’t fumble. Clear vocabulary is a must

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 2 Jun 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - You should give it a try its easy and smooth process

Customer Service Executive Interview Questions & Answers

Qatar Airways

Anonymous

posted on 13 Mar 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

I appeared for an interview in Feb 2024.

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 11 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Result

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 20 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Newspaper Ad and was interviewed in Oct 2022. There were 3 interview rounds.

Air India Interview FAQs

How many rounds are there in Air India Senior Customer Service Executive interview?

Air India interview process usually has 3 rounds. The most common rounds in the Air India interview process are Resume Shortlist and One-on-one Round.

What are the top questions asked in Air India Senior Customer Service Executive interview?

Some of the top questions asked at the Air India Senior Customer Service Executive interview -

How you manage customer complain on Arrival (M...read more
Anyone Question which is regarding in side the airport with passen...read more
I'm Anshuman Mishra and i start Airlines job in 2010 till 2018 and still I'm lo...read more

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Air India Senior Customer Service Executive Salary

based on 40 salaries

₹2.5 L/yr - ₹6 L/yr

At par with the average Senior Customer Service Executive Salary in India

View more details

Air India Salaries in India

Cabin Crew 357 salaries	₹3.4 L/yr - ₹13 L/yr
Customer Service Executive 201 salaries	₹1.4 L/yr - ₹5 L/yr
Assistant Manager 154 salaries	₹5.1 L/yr - ₹19.8 L/yr
Security Executive 130 salaries	₹2.1 L/yr - ₹5.2 L/yr
Cabin Attendant 126 salaries	₹2.8 L/yr - ₹12 L/yr