Air India Senior Customer Service Executive Reviews

Likes

Senior very humble

Dislikes

Nothing for dislike

Work Details

Work timings: Flexible Timings

Likes

There’s hope.

Dislikes

No proper policies. Nothing in place. Everyone is clueless.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Work life balance

Dislikes

Poor management

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Discounted tickets

Dislikes

- Politics - Poor Work Environment - Poor Hierarchy - Not ample opportunities to Learn - No Professionalism

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

One of the best airline in the India.

Dislikes

Cancellation and disruption also proper guidelines

Likes

Only salary and joining bonus is good.

Dislikes

Management is really bad. Roasters are not pre planned and always issue with system and good work is punished with addtional work.

Likes

Salary on time. Perquisites are very good.

Dislikes

No proper employee appraisal. Work politics. Disorganised. Salary and hikes not up to the mark

Likes

Unity ..we were working like family It was so much fun working with everyone

Dislikes

There is nothing which is I don't like

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It used to be really nice. It's technologically excellent. Work-life balance is good. training and development is good.

Dislikes

The management is not kind towards the legacy employees with regards to the job security. Infact they want to get rid of the legacy employees as early as possible. They treat the fresh recruits and the legacy employees differently.

Likes

Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.

Dislikes

5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance will be good working with AI but that also totally depend on the department and the supervisor ur reporting.

Dislikes

No growth..low appraisal comparatively other industries in market.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The only thing I like about the company is that it is one of the renowned company in india.

Dislikes

I hate the fact they don't treat the employees good, they can make you resign forcefully, they will treat you as if you are only dedicated to them, no work life balance, no sick leaves, no good flight.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Good work life balance, free air trav

Dislikes

No scope for growth, doesn't have merit based culture, confusing work distribution, no clear direction, selfish leaders

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Likes

The Benefits are good and the infrastructure is great. And as Air India is a big name, your relatives are gonna be very happy with you working here. that is the only good part here.

Dislikes

There are many. The leaders here dont know the meaning of work-life balance at all. if you dont work on weekends, they clearly warns you abput your appraisal and many of the times, even your job. the culture is very toxic and you are so sure to get mental agony here. There is no learning path as such, you do things which are randomly assigned. there is no proper SOP followed. it is also very normal that you are hired for something else, and you are doing totally different thing & thus compromising with your career....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Learning about different country visa and knowledge about communicating with different people

Dislikes

Full of politics no promotion HR team is horrible without understanding and knowing right knowledge putting wrong people in supervisor positions. Horrible shift timings, non cooperative managers in respective departments.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

1. Cutting-edge technology: Air India D&T is well-equipped with the latest technologies. 2. Employee leisure travel: Employees benefit from leisure travel opportunities. 3. Good family insurance: The company offers solid insurance coverage for families.

Dislikes

1. HR issues: Disorganized HR processes. Significant salary discrepancies. Inconsistent role and designation structures. HR is described as unapproachable and rude. 2. Leadership dynamics: Employees are instructed to address the Chief Digital and Technology Officer (Dr. Satya) as "Doctor Satya." Work from home is rarely granted, even for emergencies, requiring employees to "beg." 3. Workplace culture: Many senior members are from TCS, and there is a push to implement TCS's working culture despite being an airline product company. 4. Unstructured product development: Development is often driven by Dr. Satya’s verbal requirements, without clear product roadmaps. No designated product owners for specific departments. Focus on meeting deadlines for Dr. Satya's demos. 5. Team hierarchy issues: Team structure is skewed, with team members sometimes holding a higher grade than team leads. This creates parity issues. 6. Leadership-driven decisions: Suggestions are sometimes disregarded in favor of Dr. Satya's preferred approach. Last-minute changes due to reviews by Dr. Satya increase pressure on the team. 7. Lack of professional IT processes: There is a perceived lack of professionalism and structured IT processes. 8. HR expertise concerns: The Kochi HR manager's background as an ex-cabin crew member is noted, suggesting a lack of HR expertise. 9. Recruitment issues: Recruitment appears to favor connections (e.g., TCS friends) over relevant skill sets....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.