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Sicpa India

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4.5

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Sicpa India Senior Customer Service Executive Interview Questions and Answers

Updated 31 Jan 2020

Sicpa India Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 31 Jan 2020

I applied via Recruitment Consultant and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What was my role in the previous company etc.?
  • Ans. 

    I was responsible for managing a team of customer service representatives and ensuring high levels of customer satisfaction.

    • Managed a team of customer service representatives

    • Ensured high levels of customer satisfaction

    • Handled escalated customer issues

    • Implemented customer service strategies to improve efficiency

    • Trained new customer service representatives

    • Answered by AI
    Add your answer
  • Q2. What are the machine ssp makes?
  • Ans. 

    SSP makes a variety of machines for different industries.

    • SSP makes machines for food processing, chemical processing, and pharmaceutical industries.

    • Examples of machines include spray dryers, evaporators, and crystallizers.

    • SSP also offers customized solutions for specific customer needs.

    • Their machines are known for their efficiency, reliability, and durability.

    • Answered by AI
    Add your answer
  • Q3. How you do installation and commissioning
  • Ans. 

    Installation and commissioning involve thorough planning, preparation, and execution to ensure successful implementation of the product or service.

    • Conduct a site survey to assess the installation requirements

    • Prepare a detailed installation plan and schedule

    • Ensure all necessary equipment and tools are available

    • Install and configure the product or service according to manufacturer's instructions

    • Perform testing and troubl...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good,mostly questions were technical.

Top trending discussions

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Interview Tips & Stories
2w
a business analyst
Best answer to give to HR on why am I on notice!
Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.
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I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.

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  • Q1. How can i bring more sellers to amazon for selling their services
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  • Q1. What is customer sapoot executive
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    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

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Amazon Sellers Services user image Anonymous

posted on 26 Jun 2022

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Round 1 - Resume Shortlist 
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Round 2 - HR 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides product information and troubleshooting assistance

    • Maintains customer records and feedback

    • Ensures customer satisfaction and retention

    • May involve communication through various channels like phone, email, chat, or social media

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Round 3 - Aptitude Test 

What is customer sapoot executive

Round 4 - Technical 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • They handle customer queries and complaints through various channels such as phone, email, or chat.

    • They ensure customer satisfaction by resolving issues and providing solutions.

    • They may also provide product or service information, process orders, and handle returns or refunds.

    • They need to have...

    • Answered by AI
    Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides product information and troubleshooting assistance

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    • Ensures customer satisfaction and retention

    • May involve handling customer calls, emails, or chats

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    Add your answer
Round 6 - Group Discussion 

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Round 7 - Assignment 

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Round 8 - Case Study 

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Round 9 - Group Discussion 

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Round 10 - Coding Test 

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Round 11 - Case Study 

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Round 12 - Assignment 

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Round 13 - One-on-one 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

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Round 14 - Coding Test 

What is customer sapoot 6

Round 15 - HR 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides information about products or services

    • Assists customers in placing orders or making payments

    • Maintains customer records and follows up on their issues

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KLA-Tencor user image Anonymous

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More about working at Sicpa India

Sicpa India Interview FAQs

What are the top questions asked in Sicpa India Senior Customer Service Executive interview?

Some of the top questions asked at the Sicpa India Senior Customer Service Executive interview -

  1. What are the machine ssp mak...read more
  2. How you do installation and commission...read more

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