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Amazon Sellers Services Customer Support Executive Interview Questions and Answers

Updated 26 Jun 2022

Amazon Sellers Services Customer Support Executive Interview Experiences

2 interviews found

I applied via Company Website and was interviewed before Jun 2021. There were 15 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides product information and troubleshooting assistance

    • Maintains customer records and feedback

    • Ensures customer satisfaction and retention

    • May involve communication through various channels like phone, email, chat, or social media

  • Answered by AI
Round 3 - Aptitude Test 

What is customer sapoot executive

Round 4 - Technical 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • They handle customer queries and complaints through various channels such as phone, email, or chat.

    • They ensure customer satisfaction by resolving issues and providing solutions.

    • They may also provide product or service information, process orders, and handle returns or refunds.

    • They need to have...

  • Answered by AI
Round 5 - One-on-one 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides product information and troubleshooting assistance

    • Maintains customer records and feedback

    • Ensures customer satisfaction and retention

    • May involve handling customer calls, emails, or chats

    • Requires excellent communication and problem-solving skills

  • Answered by AI
Round 6 - Group Discussion 

What is customer sapoot executive

Round 7 - Assignment 

What is customer sapoot executive

Round 8 - Case Study 

What is customer sapoot executive

Round 9 - Group Discussion 

What is customer sapoot executive

Round 10 - Coding Test 

What is customer sapoot executive

Round 11 - Case Study 

What is customer sapoot executive

Round 12 - Assignment 

What is customer sapoot executive

Round 13 - One-on-one 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides product information and technical support

    • Maintains customer records and feedback

    • Ensures customer satisfaction and retention

    • May involve sales and upselling

    • Examples: call center representative, technical support specialist, customer service agent

  • Answered by AI
Round 14 - Coding Test 

What is customer sapoot 6

Round 15 - HR 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides information about products or services

    • Assists customers in placing orders or making payments

    • Maintains customer records and follows up on their issues

    • Ensures customer satisfaction and retention

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello sir I am Rahul Jha my job for customer sapoot executive

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What is customer sapoot executive
  • Ans. 

    A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.

    • Resolves customer queries and complaints

    • Provides product information and technical support

    • Maintains customer records and feedback

    • Ensures customer satisfaction and retention

    • May involve sales and upselling

    • Examples: call center representative, help desk technician, customer service agent

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Sellers Services Customer Support Executive interview:
  • Customer sapoot executive
Interview preparation tips for other job seekers - Hello sir I am Rahul Jha my job for customer sapoot executive

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Interview questions from similar companies

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Questions related recruitment, Hr operations, PF & ESIC registration.etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence, keep yourself aware about hospitality industry and retail industry, Keep data bass for recruitment.

Interview Questionnaire 

2 Questions

  • Q1. Experienced before
  • Ans. Worked in 4 Aditya Birla brands named as Louis Philippe, Van huesen, Peter england, Allen solly
  • Answered Anonymously
  • Q2. Qualification
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

90 min, Test Gorilla

Round 2 - Technical 

(2 Questions)

  • Q1. Understanding of skills and work experience
  • Q2. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through the JD in details, Understand the company, Review website, well prepared for real exercise based on Daily task.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Mostly basic SQL and Professional experience

Round 2 - Coding Test 

Advance SQL and Python

I was interviewed in May 2017.

Interview Questionnaire 

1 Question

  • Q1.  Something about yourself?
  • Ans. 

    I am a highly motivated and results-driven sales professional with a proven track record of exceeding targets.

    • I have X years of experience in sales, consistently meeting and surpassing sales goals.

    • I excel in building and maintaining strong relationships with clients, resulting in repeat business and referrals.

    • I am skilled in identifying customer needs and providing tailored solutions to meet those needs.

    • I am a strong c...

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Firstly I sent my resume through mail and I was pretty much confident that I will surely be selected for the next round. And boom, I got the mail for the selection in next round i.e, face to face interview.
Tips: Make your CV that much attractive as you want to see in an employee if you are the employer.

Round: HR Interview
Experience: Being an introvert I got stucked and was blank at the moment when I was asked this. But the introduction went pretty well as I too shared my personal out of the box experiences which the HR liked. But because of shortfall in the knowledge in the field of work, I was anyhow not recruited.
Tips: Be confident, true and share your out of the box experiences too as some HR likes this.

College Name: Dyal Singh College

I applied via Naukri.com and was interviewed before Jan 2018. There were 5 interview rounds.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Take a new job... I have special skill in sales . I ll be the. Best

General Tips: Try try try sure u I'll be that best in all... Work hard... Till u achieve...
Skills: Sales, Public Speaking Skills, Communication, Body Language, Problem Solving, Leadership, Time Management, Decision Making Skills
Duration: <1 week

Interview Preparation Tips

Round: Group Discussion
Experience: Salry discuss and job security
Duration: 1 hour 30 minutes

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join the company
  • Ans. 

    I am impressed by the company's innovative products and strong reputation in the industry.

    • I admire the company's commitment to excellence and customer satisfaction.

    • I believe my skills and experience align well with the company's goals and values.

    • I am excited about the opportunity to contribute to the company's success and grow professionally.

  • Answered by AI

Amazon Sellers Services Interview FAQs

How many rounds are there in Amazon Sellers Services Customer Support Executive interview?
Amazon Sellers Services interview process usually has 8-9 rounds. The most common rounds in the Amazon Sellers Services interview process are One-on-one Round, Resume Shortlist and HR.

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Amazon Sellers Services Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Amazon Sellers Services Customer Support Executive Salary
based on 5 salaries
₹2.5 L/yr - ₹3.2 L/yr
At par with the average Customer Support Executive Salary in India
View more details

Amazon Sellers Services Customer Support Executive Reviews and Ratings

based on 3 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

4.6

Job security

4.6

Company culture

4.6

Promotions

5.0

Work satisfaction

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