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Amazon Sellers Services Customer Service Associate Interview Questions and Answers

Updated 21 Aug 2024

Amazon Sellers Services Customer Service Associate Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is your name
  • Ans. My name is aadil Ahmad Dar
  • Answered by aadil121
  • Q2. What is your age
  • Ans. My age is 24 year old
  • Answered by aadil121
  • Q3. What about your qualification
  • Ans. I have completely 12 th + 1 year diploma in computer science
  • Answered by aadil121
  • Q4. What about your family
  • Q5. What is your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - I really like this job i need this job
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

It was good it was all about the coustomer service information and how to Handel the coustomers

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Personal information

Round 3 - Case Study 

Work experience,skill check,communication,voice check etc.

Round 4 - Technical 

(1 Question)

  • Q1. Work skill check on laptop,mobile.

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all focse on body language. Think positively and persistence. Should be prepared and alert.

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. When is the interview date
  • Q2. How the interview will take place
  • Q3. What kind of interview will happen
  • Q4. Whether there will be a direct interview or an online interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Cleara knows Tamil.If you speak English, you do not know how to reply.Please listen to Costin's Tamil

Amazon Sellers Services interview questions for designations

 Customer Service Executive

 (3)

 Customer Support Associate

 (1)

 Associate

 (3)

 Customer Support Executive

 (2)

 Customer Care Executive

 (1)

 Process Associate

 (3)

 Associate Engineer

 (1)

 Senior Associate

 (1)

Interview questions from similar companies

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Questions related recruitment, Hr operations, PF & ESIC registration.etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence, keep yourself aware about hospitality industry and retail industry, Keep data bass for recruitment.

Interview Questionnaire 

2 Questions

  • Q1. Experienced before
  • Ans. Worked in 4 Aditya Birla brands named as Louis Philippe, Van huesen, Peter england, Allen solly
  • Answered Anonymously
  • Q2. Qualification
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Mostly basic SQL and Professional experience

Round 2 - Coding Test 

Advance SQL and Python

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.

    • Experienced in handling customer inquiries and resolving issues

    • Skilled in communication and problem-solving

    • Ability to remain calm and professional in high-pressure situations

  • Answered by AI
  • Q2. What are your qualifications?
  • Ans. 

    I have a Bachelor's degree in Business Administration, excellent communication skills, and 2 years of experience in customer service.

    • Bachelor's degree in Business Administration

    • Excellent communication skills

    • 2 years of experience in customer service

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - For freshers, it's a great opportunity to begin their careers.

I applied via Recruitment Consultant and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. How covid-19 affected on your peraonal life ?
  • Ans. 

    Covid-19 has affected my personal life in various ways.

    • I had to work from home which affected my work-life balance.

    • I couldn't meet my friends and family due to social distancing.

    • I had to cancel my travel plans and events.

    • I had to take extra precautions to ensure my safety and the safety of others.

    • I experienced anxiety and stress due to the uncertainty and fear of the pandemic.

  • Answered by AI
  • Q2. What if the customer needs the compensation of the product which is showing delivered in my system?
  • Ans. 

    Assure the customer that we will investigate and provide appropriate compensation.

    • Apologize for the inconvenience caused

    • Assure the customer that we will investigate the matter

    • Request for the order number and other relevant details

    • Provide appropriate compensation based on the investigation

    • Thank the customer for bringing this to our attention

  • Answered by AI
  • Q3. Why you left your previous company ?
  • Q4. Tell me something about your old company management ?

Interview Preparation Tips

Interview preparation tips for other job seekers - The main focus is based on communications , fluency and confidence .
Try to get these features in yourself and no one can reject you in any interview.

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me a time you have delivered great customer service

Amazon Sellers Services Interview FAQs

How many rounds are there in Amazon Sellers Services Customer Service Associate interview?
Amazon Sellers Services interview process usually has 2 rounds. The most common rounds in the Amazon Sellers Services interview process are Resume Shortlist, Aptitude Test and Case Study.

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Amazon Sellers Services Customer Service Associate Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Amazon Sellers Services Customer Service Associate Salary
based on 10 salaries
₹1.9 L/yr - ₹3 L/yr
9% less than the average Customer Service Associate Salary in India
View more details

Amazon Sellers Services Customer Service Associate Reviews and Ratings

based on 4 reviews

3.7/5

Rating in categories

4.7

Skill development

3.6

Work-life balance

4.0

Salary

3.6

Job security

3.9

Company culture

4.3

Promotions

4.4

Work satisfaction

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