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Amazon Sellers Services Customer Service Associate Interview Questions and Answers

Updated 21 Aug 2024

Amazon Sellers Services Customer Service Associate Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is your name
  • Ans. My name is aadil Ahmad Dar
  • Answered Anonymously
  • Q2. What is your age
  • Ans. My age is 24 year old
  • Answered Anonymously
  • Q3. What about your qualification
  • Ans. I have completely 12 th + 1 year diploma in computer science
  • Answered Anonymously
  • Q4. What about your family
  • Q5. What is your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - I really like this job i need this job
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

It was good it was all about the coustomer service information and how to Handel the coustomers

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Personal information

Round 3 - Case Study 

Work experience,skill check,communication,voice check etc.

Round 4 - Technical 

(1 Question)

  • Q1. Work skill check on laptop,mobile.

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all focse on body language. Think positively and persistence. Should be prepared and alert.

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. When is the interview date
  • Q2. How the interview will take place
  • Q3. What kind of interview will happen
  • Q4. Whether there will be a direct interview or an online interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Cleara knows Tamil.If you speak English, you do not know how to reply.Please listen to Costin's Tamil

Amazon Sellers Services interview questions for designations

 Customer Service Executive

 (3)

 Customer Support Associate

 (1)

 Associate

 (3)

 Customer Support Executive

 (2)

 Customer Care Executive

 (1)

 Process Associate

 (3)

 Sales Associate

 (1)

 Associate Engineer

 (1)

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in May 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About freshtohome
  • Q2. About customer care support meaning

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join in Bangalore team there is devil team leader name Likitha she is devil ghost too much attitude she is really an unprofessional person and not a human being too do not login in her team. There are other team you can join Geetha chennai team leader very good person by heart and soul very helpful and very talented who understands team member situation and acts accordingly. Lokanath hyderbad team leader same like Geetha very nice person who is supportive and acts accordingly with the team members queries.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. HR called to check our communication skills and discussed with us other details
  • Q2. HR asked to about my previous company, she enquired about my experience she explained the upcoming rounds
Round 3 - One-on-one 

(1 Question)

  • Q1. Where they questioned us about the company and mock call was made for assessing if we are eligible to handle calls
Round 4 - Aptitude Test 

Few candidates were short listed after a week's training we were given a test in which few of them shortlisted for going onboard

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent communication skill is the core and most important aspect to clear the round.

I applied via Naukri.com and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About FTH and languages known..
Round 3 - HR 

(1 Question)

  • Q1. Question will be based on FTH, so refer the website and news about FTH.
Round 4 - Assesment 

(1 Question)

  • Q1. After training conduct Assesment then you will be on board.

Interview Preparation Tips

Topics to prepare for FreshToHome Customer Support Executive interview:
  • customer support
  • Customer Service
  • Customer Handling
  • Customer Retention
Interview preparation tips for other job seekers - Focus on the Training. After training there will an Assesment, if you clear on the Assesment then you will be on board. After you will be on to the respective team and you will be explained to your role. Respective TL will guide you for the process and also the SLA to follow.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Related to your profile
Round 3 - HR 

(1 Question)

  • Q1. Related to job profile and then some financial questions.

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me yourself? What is FTH daily? Why should i hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing you have to know that the company details and all and they want only experience candidates fresher not allowed.

Amazon Sellers Services Interview FAQs

How many rounds are there in Amazon Sellers Services Customer Service Associate interview?
Amazon Sellers Services interview process usually has 2 rounds. The most common rounds in the Amazon Sellers Services interview process are One-on-one Round, Assignment and Resume Shortlist.

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Amazon Sellers Services Customer Service Associate Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Amazon Sellers Services Customer Service Associate Salary
based on 10 salaries
₹1.9 L/yr - ₹3 L/yr
9% less than the average Customer Service Associate Salary in India
View more details

Amazon Sellers Services Customer Service Associate Reviews and Ratings

based on 4 reviews

3.7/5

Rating in categories

4.7

Skill development

3.6

Work-life balance

4.0

Salary

3.6

Job security

3.9

Company culture

4.3

Promotions

4.4

Work satisfaction

Explore 4 Reviews and Ratings
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₹1.1 L/yr - ₹5 L/yr

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₹2.5 L/yr - ₹5 L/yr

Process Assistant
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₹2 L/yr - ₹4.8 L/yr

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₹1.5 L/yr - ₹3.5 L/yr

Team Lead
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₹2.5 L/yr - ₹7.5 L/yr

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