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Amazon Sellers Services Customer Service Associate Interview Questions and Answers

Updated 21 Aug 2024

Amazon Sellers Services Customer Service Associate Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is your name
  • Ans. My name is aadil Ahmad Dar
  • Answered by aadil121
  • Q2. What is your age
  • Ans. My age is 24 year old
  • Answered by aadil121
  • Q3. What about your qualification
  • Ans. I have completely 12 th + 1 year diploma in computer science
  • Answered by aadil121
  • Q4. What about your family
  • Q5. What is your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - I really like this job i need this job
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

It was good it was all about the coustomer service information and how to Handel the coustomers

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Personal information

Round 3 - Case Study 

Work experience,skill check,communication,voice check etc.

Round 4 - Technical 

(1 Question)

  • Q1. Work skill check on laptop,mobile.

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all focse on body language. Think positively and persistence. Should be prepared and alert.

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. When is the interview date
  • Q2. How the interview will take place
  • Q3. What kind of interview will happen
  • Q4. Whether there will be a direct interview or an online interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Cleara knows Tamil.If you speak English, you do not know how to reply.Please listen to Costin's Tamil

Amazon Sellers Services interview questions for designations

 Customer Service Executive

 (3)

 Customer Support Associate

 (1)

 Associate

 (3)

 Customer Support Executive

 (2)

 Customer Care Executive

 (1)

 Process Associate

 (3)

 Associate Engineer

 (1)

 Sales Associate

 (1)

Interview questions from similar companies

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Questions related recruitment, Hr operations, PF & ESIC registration.etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence, keep yourself aware about hospitality industry and retail industry, Keep data bass for recruitment.

Interview Questionnaire 

2 Questions

  • Q1. Experienced before
  • Ans. Worked in 4 Aditya Birla brands named as Louis Philippe, Van huesen, Peter england, Allen solly
  • Answered Anonymously
  • Q2. Qualification

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What qualities a sales executive should have ?
  • Q2. What is customer service ? what are its main aspects
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Good communication skills and empathy are important in customer service

    • Examples include answering phone calls, responding to emails, an

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - There is only one round not very hard they are just gonna ask some simple questions

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Why are you willing to relocate if there are enough opportunities in your hometown itself?

Interview Preparation Tips

Interview preparation tips for other job seekers - Wonderful, you'll have basic english test. Then an interaction round.
Chat test
Hr round

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Why do you want to join synchrony
  • Q2. What is that one challenge you have faced in the previous organization and how did you come out
  • Q3. Speak about any topic

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process is really very nice at Synchrony and easy to crack if you are aware about the company and if you know how to put forth your skills and mention as to how will it useful for their firm

I applied via Recruitment Consultant and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Why you want to work in this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and keep good communication

Amazon Sellers Services Interview FAQs

How many rounds are there in Amazon Sellers Services Customer Service Associate interview?
Amazon Sellers Services interview process usually has 2 rounds. The most common rounds in the Amazon Sellers Services interview process are Assignment, Resume Shortlist and Aptitude Test.

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Amazon Sellers Services Customer Service Associate Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Amazon Sellers Services Customer Service Associate Salary
based on 10 salaries
₹1.9 L/yr - ₹3 L/yr
10% less than the average Customer Service Associate Salary in India
View more details

Amazon Sellers Services Customer Service Associate Reviews and Ratings

based on 4 reviews

3.7/5

Rating in categories

4.7

Skill development

3.6

Work-life balance

4.0

Salary

3.6

Job security

3.9

Company culture

4.3

Promotions

4.4

Work satisfaction

Explore 4 Reviews and Ratings
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₹2.5 L/yr - ₹5.2 L/yr

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₹1.1 L/yr - ₹4.5 L/yr

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₹2 L/yr - ₹5 L/yr

Team Lead
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₹2.5 L/yr - ₹7.5 L/yr

Process Associate
40 salaries
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₹1.5 L/yr - ₹4.7 L/yr

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