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Tech Mahindra Senior Customer Service Executive Interview Questions and Answers

Updated 14 Nov 2024

Tech Mahindra Senior Customer Service Executive Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you left your previous organisation
  • Ans. 

    Seeking new challenges and growth opportunities in a larger organization.

    • Desire for career advancement

    • Opportunity for professional development

    • Seeking a more challenging role

    • Company restructuring or downsizing

    • Relocation to a new area

  • Answered by AI
  • Q2. What is billing
  • Ans. 

    Billing is the process of generating invoices for goods or services provided to customers.

    • Billing involves calculating the cost of goods or services provided

    • Invoices are typically sent to customers for payment

    • Billing may also involve tracking payments and managing accounts receivable

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell us about yourself
Round 3 - Technical 

(1 Question)

  • Q1. Why did you left your previous organization.

Senior Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude stocks and shares concepts and formulas for beginners and professionals

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family back ground
  • Q3. Why should we hire u
Round 3 - HR 

(1 Question)

  • Q1. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - A while back, we asked our readers to tell us the best job search advice they’d ever heard. Now, from one job seeker to another, we’ve compiled their answers into a collection of the best job search advice from the job seekers themselves.

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself and the experience you have.
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduce yourself and tell me about the experience and then question on the given answers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and read the resume properly, questions will be put up from that only. It was normal and easy.

Tech Mahindra interview questions for designations

 Customer Service Executive

 (114)

 Customer Service

 (5)

 Senior Customer Service Associate

 (3)

 Customer Service Associate

 (129)

 Customer Service Representative

 (5)

 Customer Service Advisor

 (3)

 Customer Service Manager

 (3)

 Customer Service Agent

 (2)

Senior Customer Service Executive Jobs at Tech Mahindra

View all

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self
  • Q2. Tell me about the bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

    • BPOs can handle a variety of processes such as customer service, technical support, and data entry.

    • Companies outsource to BPOs to save costs and improve efficiency.

    • BPOs are often located in countries with lower labor costs, such as India and the Philippines.

    • BPOs may operate onshore, nearshore...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - keep clam and answer smartly

I applied via Referral and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is communication skill

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to improve our personality to apply any job, and develope your skills always, adaptability skills etc

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
  • Q3. Why this job is important for you?
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Senior Customer Service Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Inbound Process, customer support, Aramco, Clearing and Communication Skills.

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Tech Mahindra Senior Customer Service Executive Interview Process

based on 4 interviews

Interview experience

3.5
  
Good
View more

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Tech Mahindra Senior Customer Service Executive Salary
based on 535 salaries
₹1 L/yr - ₹5.5 L/yr
At par with the average Senior Customer Service Executive Salary in India
View more details

Tech Mahindra Senior Customer Service Executive Reviews and Ratings

based on 91 reviews

3.1/5

Rating in categories

2.9

Skill development

2.8

Work-life balance

2.9

Salary

3.1

Job security

3.0

Company culture

2.5

Promotions

2.8

Work satisfaction

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