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Tech Mahindra Customer Service Associate Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top Tech Mahindra Customer Service Associate Interview Questions and Answers

View all 38 questions

Tech Mahindra Customer Service Associate Interview Experiences

128 interviews found

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked below questions : please introduce yourself,introduce to you favourite place,your words on indias educational system,if cx is very irritated what will you do,if cx is asking anything and you d...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was awesome

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About contemporary issues.

Interview Preparation Tips

Interview preparation tips for other job seekers - In short, How well you explain something.

Interview Questionnaire 

1 Question

  • Q1. Tell about yourself

Tech Mahindra interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service

 (5)

 Customer Service Associate (Csa)

 (6)

 Voice Customer Service Associate

 (1)

 Customer Associate

 (11)

 Customer Service Executive

 (114)

 Customer Service Representative

 (5)

 Customer Service Advisor

 (3)

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about ur self
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and education details

Interview Preparation Tips

Interview preparation tips for other job seekers - good knowledge of customer service and handling customer

Get interview-ready with Top Tech Mahindra Interview Questions

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Recruiter will take one on one interview and will ask some questions like introduce yourself, family background, education. Will check fluency.
Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.
  • Q4. Language test will ask about English and Hindi language.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be fluent, straight forward with polite voice with accurate grammar.

Customer Service Associate Jobs at Tech Mahindra

View all

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical background experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very friendly interview

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell you something about your self/school life ect..
  • Q2. Your hobbies
  • Q3. What is your favourite movie or song.

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was very fun.

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(8 Questions)

  • Q1. Why should we hire you?
  • Q2. Why are you looking for a change?
  • Q3. Tell me about yourself.
  • Q4. What are your salary expectations?
  • Q5. What is your family background?
  • Q6. Share details of your previous job.
  • Q7. Where do you see yourself in 5 years?
  • Q8. What are your strengths and weaknesses?

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:
  • Effective Communication Skills
Interview preparation tips for other job seekers - ALWAYS KEEP CALM WHILE U ENTERING OR FACING INTERVIEW,ELABORATE YOUR OWN SKILL WHICH U LEARNT OR WHAT U GRASP ACCORDING TO UR EXPERIENCES

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, voice process, customer support, customer care and Customer Handling.
What are the top questions asked in Tech Mahindra Customer Service Associate interview?

Some of the top questions asked at the Tech Mahindra Customer Service Associate interview -

  1. If the customer is not satisfied with your answer so what will you do to satisf...read more
  2. What do you understand by customer care servi...read more
  3. Why customer care service is important for a compa...read more
How long is the Tech Mahindra Customer Service Associate interview process?

The duration of Tech Mahindra Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Service Associate Interview Process

based on 75 interviews

5 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
  • Personal Interview1 Round - 3
View more
Tech Mahindra Customer Service Associate Salary
based on 4.1k salaries
₹0.9 L/yr - ₹5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Tech Mahindra Customer Service Associate Reviews and Ratings

based on 1k reviews

3.3/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.0

Salary

3.0

Job security

3.2

Company culture

2.8

Promotions

3.0

Work satisfaction

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