TaskUs Senior Csr Executive Interview Questions and Answers

Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
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Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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English Writing and vocabulary knowledge

Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
Ans. 
Email writing to address a player's concern about encountering a bug in the game
• Acknowledge the player's concern and apologize for the inconvenience caused

• Explain that the issue is being looked into by the development team

• Assure the player that a fix will be implemented as soon as possible

• Offer compensation or a gesture of goodwill for the inconvenience

• Provide a contact email or support channel for further assistance
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Q1. Salary discussion and practical thinking ability
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Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. What is the MDM table?
Ans. 
MDM table stands for Master Data Management table, which is used to store and manage critical data about an organization's key entities.
• MDM table is used to store and manage master data, which includes information about customers, products, employees, etc.

• It helps in ensuring data consistency and accuracy across different systems and applications.

• MDM tables are often used in data warehousing and business intelligence p...read more
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Q2. Telephone visit CPT codes and guidelines
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Q1. Typing test and listening
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Q2. Conversation and HR friendly nature
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Q1. Tell me about yourself.
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Q2. Qualification and family background
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Q1. Customer executive means
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Q2. Introduce yourself
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Q1. Good only maximum check ur communication
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Q2. Self introduction must be prepared
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Q3. Choose any topic to speak
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences
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