Synchrony Interview Questions, Process, and Tips

Q1. Example Of customer service
Ans. 
Customer service involves providing assistance and support to customers in a friendly and efficient manner.
• Listen actively to customers' concerns and needs

• Offer solutions and options to resolve issues

• Maintain a positive and professional attitude

• Follow up with customers to ensure satisfaction

• Provide clear and concise communication

• Examples: resolving billing disputes, answering product questions, assisting with account s
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Q2. Self introduction and brief description on any given topic
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Q3. Why is this rôle important
Ans. 
The role of a Senior Fraud Specialist is important because it helps protect individuals and organizations from financial losses due to fraudulent activities.
• Identifies and investigates potential fraudulent activities

• Develops and implements fraud prevention strategies

• Analyzes data and patterns to detect fraud

• Collaborates with law enforcement agencies and legal teams

• Educates and trains employees on fraud awareness and pr...read more
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Q4. Education experience
Ans. 
I have a Bachelor's degree in Accounting and have completed various fraud detection and prevention courses.
• Bachelor's degree in Accounting

• Completed fraud detection and prevention courses

• Continuously learning and staying up-to-date on industry trends
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Q1. This one’s just an overview of yourself
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They ask you to spell and read certain words

Q1. What’s your favourite day?
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Q2. Why did you choose Synchrony?
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Q3. Why this role in particular?
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General Aptitude to test the knowledge

Q1. English proficiency, Discipline and mostly taken by ops manager process related knowledge is tested
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Q1. Process related questions would be answered and the motivation the package
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Q1. Will be fine if you get 90 calls a day?
Ans. 
Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.
• I have experience in handling high call volumes in my previous roles.

• I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.

• I am confident in my ability to provide excellent customer service even under pressure.

• I am open to feedback and constantly strive to impro...read more
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Q1. How will you handle an irate customer
Ans. 
I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Work towards finding a solution to the problem

• Offer compensation if necessary
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General questions to check grammar and how good you are at understanding foreigners.

Q1. Mostly about our previous experiences and about our skills.
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Q2. About the process like what kind of work I used to do and why I decided to change.
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Q1. Self introduction, educational information, earlier job experience if experienced if not no need
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Q2. Describing about a topic or a situation
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Q3. Why do they have select me
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Q4. What would i do i was given the opportunity to become a prime minister for one day
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Q5. Why do i want to join synchrony
Ans. 
I want to join Synchrony because of its strong reputation, career growth opportunities, and commitment to innovation.
• Synchrony has a strong reputation in the industry for its financial services

• The company offers excellent career growth opportunities and invests in employee development

• Synchrony is known for its commitment to innovation and staying ahead of market trends

• I believe joining Synchrony will provide me with a
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