Synchrony Interview Questions, Process, and Tips

Q1. Tell about yourself
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Q2. What are the fears u have facing in ur life and how did you overcome
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Q1. What do you know about the company
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Q1. Self introduction
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Q1. Your voice,accent,pronunciation of words and sentence reading
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Q1. Self introduction, family background, qualifications,skills and achievements etc
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Q1. Example Of customer service
Ans. 
Customer service involves providing assistance and support to customers in a friendly and efficient manner.
• Listen actively to customers' concerns and needs

• Offer solutions and options to resolve issues

• Maintain a positive and professional attitude

• Follow up with customers to ensure satisfaction

• Provide clear and concise communication

• Examples: resolving billing disputes, answering product questions, assisting with account s
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Q2. Self introduction and brief description on any given topic
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Q3. Why is this rôle important
Ans. 
The role of a Senior Fraud Specialist is important because it helps protect individuals and organizations from financial losses due to fraudulent activities.
• Identifies and investigates potential fraudulent activities

• Develops and implements fraud prevention strategies

• Analyzes data and patterns to detect fraud

• Collaborates with law enforcement agencies and legal teams

• Educates and trains employees on fraud awareness and pr...read more
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Q4. Education experience
Ans. 
I have a Bachelor's degree in Accounting and have completed various fraud detection and prevention courses.
• Bachelor's degree in Accounting

• Completed fraud detection and prevention courses

• Continuously learning and staying up-to-date on industry trends
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Q1. This one’s just an overview of yourself
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They ask you to spell and read certain words

Q1. What’s your favourite day?
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Q2. Why did you choose Synchrony?
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Q3. Why this role in particular?
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Q1. Will be fine if you get 90 calls a day?
Ans. 
Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.
• I have experience in handling high call volumes in my previous roles.

• I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.

• I am confident in my ability to provide excellent customer service even under pressure.

• I am open to feedback and constantly strive to impro...read more
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Q1. How will you handle an irate customer
Ans. 
I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Work towards finding a solution to the problem

• Offer compensation if necessary
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