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Synchrony Senior Customer Service Representative Interview Questions and Answers

Updated 14 Jul 2022

Synchrony Senior Customer Service Representative Interview Experiences

4 interviews found

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction and experience if any
Round 2 - One-on-one 

(1 Question)

  • Q1. Intro, pronunciation of words, say about role model who's not a family member, your transformation as a person from being a fresher and now etc
Round 3 - Technical 

(1 Question)

  • Q1. Introduction, work experience, confirm your flexibility to work in any shift any way as in work from office, home and hybrid. Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Be positive only then you can communicate a d can crack the rounds.

Interview Questionnaire 

1 Question

  • Q1. Was about the previous experiences

Senior Customer Service Representative Interview Questions Asked at Other Companies

Q1. What do you understand by customer service? How would you handel ... read more
Q2. What is bsod, Troubleshooting, No Boot,No Post issues??
Q3. Handle a call of customer acting as a bank representative
Q4. What is the definition of customer service?
Q5. If you get 2 cr rs what will you do

I applied via Referral

Interview Questionnaire 

1 Question

  • Q1. Talk about your friend

I applied via Walk-in and was interviewed before Aug 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is your Career Goal?
  • Q2. Why is this Job important to you?
  • Q3. Why we want to hire you?
  • Q4. Where you want to see yourself in next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is quiet good, all the rounds were taken from 15 to 20min.

Synchrony interview questions for designations

 Customer Service Representative

 (2)

 Senior Representative

 (1)

 Customer Service Executive

 (8)

 Customer Service Associate

 (4)

 Representative

 (1)

 Senior Fraud Specialist

 (1)

 Collections Representative

 (1)

 Fraud Specialist

 (1)

Interview questions from similar companies

I applied via Campus Placement and was interviewed in Aug 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. SQL queries you
  • Ans. 

    I am proficient in writing complex SQL queries for data retrieval and manipulation.

    • I have experience in using various SQL functions like JOIN, GROUP BY, HAVING, etc.

    • I can write subqueries and nested queries to fetch data from multiple tables.

    • I am familiar with using SQL for data analysis and reporting purposes.

    • I have worked with different database management systems like MySQL, Oracle, and SQL Server.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I had a good experience in the interview

Skills evaluated in this interview

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Be clear with your basics
Round 2 - Technical 

(1 Question)

  • Q1. Maven basics, Design Patterns

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with your basics and be confident

Interview Questionnaire 

2 Questions

  • Q1. Questions on Kubernetes, AWS, Spring batch, Java threads and Apace Kafka
  • Q2. Questions on Executor service and Reentrant Lock in Java

I applied via Company Website and was interviewed in Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Hypothetical Questions - What if the company decides to demote all senior associate s to associate? What will be your reaction??

Interview Preparation Tips

Interview preparation tips for other job seekers - I went for Enterprise Testing Senior Associate. The person who interviewed me was very well known to me. He worked with me for more than a year at the same level. Asked illogical questions. All hypothetical questions he asked in which I was the one who was getting demoted or denied bonus or increment.
He should not have taken my interview as it was conflict of Interest. 99% of questions was asked by this guy and the other lady in VC only asked 1 general question.
I reported conflict of interest issue to the hiring HR but no action was taken not any reply toy email came.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. 5 ways of initializing SAS Macro variables
  • Ans. 

    There are multiple ways to initialize SAS Macro variables.

    • Using the %LET statement

    • Using the %GLOBAL statement

    • Using the %SYSCALL macro function

    • Using the %SYSFUNC macro function

    • Using the %DO loop

  • Answered by AI
  • Q2. Difference between Merge and Sql Join
  • Ans. 

    Merge is a function in pandas library used to combine two dataframes based on a common column, while SQL join is used to combine tables based on a specified condition.

    • Merge is a function in pandas library, while SQL join is a clause in SQL.

    • Merge combines two dataframes based on a common column, while SQL join combines tables based on a specified condition.

    • Merge can perform inner, outer, left, and right joins, while SQL...

  • Answered by AI
  • Q3. 5 proc statements

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There were 4 interview rounds.

Round 1 - Assignment 

Logical reasoning permutations combination general knowledge and Writing Skills.

Round 2 - Group Discussion 

Any current tropics in india.

Round 3 - HR 

(1 Question)

  • Q1. General introduction with questions Related to your studies, which is critical to recall and typing speed test.
Round 4 - One-on-one 

(4 Questions)

  • Q1. They tried to reject as worst manager will make you down and leave the room on lowest payroll.
  • Q2. Introduction round
  • Q3. If hired then at very low wage rate as per Gurugram wage rate
  • Q4. Only they will convince you to join other organisations. Means they will reject you. If convincing power is more you will be in.

Interview Preparation Tips

Interview preparation tips for other job seekers - No job security.
Best for 21 to 25 yrs aged with excellent knowledge of IT and Advance Excel certificate to earn experience of night shift.
No Accomodation for married and unmarried.
No work from home
Too Delayed promotions.
Too low wage rate structure as Gurgaon expenses.

One of the worst HR services among corporate industry in India.

Not at all good for migrants employees as no Accomodation/ food for migrants.

One of the worst health services among Indian corporate industry.

Strictly no for post graduate students as only except Tire 1 post graduate.

Too congested infrastructure as per employee strength.

Synchrony Interview FAQs

How many rounds are there in Synchrony Senior Customer Service Representative interview?
Synchrony interview process usually has 3 rounds. The most common rounds in the Synchrony interview process are One-on-one Round and Technical.

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Synchrony Senior Customer Service Representative Interview Process

based on 4 interviews

Interview experience

5
  
Excellent
View more

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Synchrony Senior Customer Service Representative Salary
based on 230 salaries
₹2.5 L/yr - ₹6.2 L/yr
22% more than the average Senior Customer Service Representative Salary in India
View more details

Synchrony Senior Customer Service Representative Reviews and Ratings

based on 62 reviews

4.6/5

Rating in categories

4.5

Skill development

4.4

Work-life balance

4.2

Salary

4.7

Job security

4.7

Company culture

4.0

Promotions

4.3

Work satisfaction

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