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Synchrony
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
The importance of effective communication in customer service
Clear and concise communication helps in understanding customer needs
Active listening shows empathy and builds rapport with customers
Timely responses and follow-ups demonstrate professionalism
Language and tone should be appropriate for the situation
Feedback from customers can help improve communication strategies
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
Versant around?
Need to be have clear vocal voice and avoid fake accent.
I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
Synchrony interview questions for designations
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.
I have experience in handling high call volumes in my previous roles.
I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.
I am confident in my ability to provide excellent customer service even under pressure.
I am open to feedback and constantly strive to impro...
I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Work towards finding a solution to the problem
Offer compensation if necessary
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
General questions to check grammar and how good you are at understanding foreigners.
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.
Top trending discussions
posted on 4 Feb 2022
I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.
Seeking new challenges and growth opportunities in a different organization.
Looking for a change to expand my skill set and knowledge.
Seeking a more challenging role that aligns with my career goals.
Wanting to work in a different industry to gain new experiences.
Desire to work in a company with a better work-life balance.
Seeking better compensation and benefits.
Wanting to work in a more supportive and collaborative tea
I expect a competitive salary based on my experience and skills.
I am looking for a salary that reflects my qualifications and the responsibilities of the role.
I have researched the average salary range for Customer Service Executives in this industry.
I am open to negotiation and would like to discuss the salary package further.
I believe that fair compensation is important for job satisfaction and motivation.
I worked as a Customer Service Executive at XYZ Company.
Handled customer inquiries and complaints via phone, email, and chat
Provided product information and resolved customer issues
Maintained accurate records of customer interactions and transactions
Collaborated with other departments to ensure customer satisfaction
Received positive feedback from customers for excellent service
Achieved monthly targets for customer sati
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
I have a friendly and approachable demeanor, which helps me build rapport with customers.
I am a good listener and can empathize with customers' concerns and needs.
I am highly organized and can handle multiple tasks efficiently.
I have a problem-solving mindset and can think quickly on my f...
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
Over 5 years of experience in the customer service industry
Proficient in handling customer inquiries, complaints, and resolving issues
Skilled in building positive relationships with customers
Excellent communication and problem-solving skills
Ability to work well under pressure and in a fast-pace
posted on 1 Jan 2023
I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.
based on 8 interviews
1 Interview rounds
based on 34 reviews
Rating in categories
Senior Customer Service Representative
229
salaries
| ₹2.5 L/yr - ₹6.2 L/yr |
Senior Representative
226
salaries
| ₹2.2 L/yr - ₹6.5 L/yr |
Senior Analyst
203
salaries
| ₹5.3 L/yr - ₹21 L/yr |
Manager
166
salaries
| ₹6.8 L/yr - ₹24 L/yr |
Senior Associate
148
salaries
| ₹2.9 L/yr - ₹6.5 L/yr |
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