Senior Fraud Specialist Interview Questions and Answers

Customer service involves providing assistance and support to customers in a friendly and efficient manner.

• Listen actively to customers' concerns and needs

• Offer solutions and options to resolve issues

• Maintain a positive and professional attitude

• Follow up with customers to ensure satisfaction

• Provide clear and concise communication

• Examples: resolving billing disputes, answering product questions, assisting with account setup

I have a Bachelor's degree in Accounting and have completed various fraud detection and prevention courses.

• Bachelor's degree in Accounting

• Completed fraud detection and prevention courses

• Continuously learning and staying up-to-date on industry trends