Barclays PLC Interview Questions, Process, and Tips

Q1. Introduce yourself and your work
Ans. 
I am a dedicated Fraud Analyst with 5 years of experience in detecting and preventing fraudulent activities.
• Experienced in analyzing financial data to identify suspicious patterns

• Proficient in using fraud detection software and tools

• Skilled in conducting investigations and collaborating with law enforcement agencies

• Implemented fraud prevention strategies that resulted in a 20% decrease in fraudulent transactions
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Q1. Difference between US and UK customers, what is fraud and scam
Ans. 
US and UK customers have different fraud perceptions. Fraud is intentional deception for financial gain, while scam is a fraudulent scheme.
• US customers may be more cautious due to higher exposure to fraud, while UK customers may be more trusting.

• Fraud involves intentional deception for financial gain, such as identity theft or credit card fraud.

• Scams are fraudulent schemes designed to trick individuals into giving away...read more
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3 questions on economics and your background

A couple assignments and video recordings

In group discussion first round the candidates were share their thoughts on "Impact of Social media in today's world" and in second round they asked the candidates to put some light on "Why costumer support is important for an organization".

Q1. Why do you want to join Barclays?
Ans. 
I want to join Barclays because of its strong reputation, global presence, and commitment to innovation.
• Barclays has a strong reputation in the banking industry, known for its financial expertise and customer service.

• I am impressed by Barclays' global presence, with offices and branches in multiple countries, which provides opportunities for growth and exposure to diverse markets.

• I am attracted to Barclays' commitment ...read more
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Q2. Why do you want to switch your domain? (In case, you are not from costumer support domain)
Ans. You must add how costumer support is a crucial/responsible role in any organization, and it is a challenging role as well. You are looking to face more challenges and you want to get the sense of satisfaction of resolving queries of the costumers. You may also add an example wherein, you were helped by a costumer support agent.
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Q3. How will you deal with an irked costumer?
Ans. 
I will listen to their concerns, apologize for any inconvenience caused, and offer a solution to resolve the issue.
• Remain calm and professional

• Listen actively to the customer's concerns

• Apologize for any inconvenience caused

• Offer a solution to resolve the issue

• Follow up with the customer to ensure their satisfaction

• Document the interaction for future reference
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Q4. You may share that, I will keep organizations one of the most important values respect and excellence in my mind. I will patiently and actively to the costumer as a sign of respect towards the costumer, I ...read more
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Q5. What makes you the best fit for this job?
Ans. 
I am the best fit for this job because of my strong financial knowledge, excellent customer service skills, and proven track record in sales.
• Extensive knowledge of banking products and services

• Strong understanding of financial regulations and compliance

• Excellent communication and interpersonal skills

• Proven ability to meet sales targets and generate revenue

• Experience in providing exceptional customer service

• Ability to a...read more
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Q6. You must share the soft skills like effective communication, politeness, empathy, problem solving and learning attitude would help me to be an excellent costumer support agent.
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Q1. FpnA strategies
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