Startek Interview Questions, Process, and Tips

Q1. Tell me about yourself
Ans. 
Experienced operations executive with a track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Led cross-functional teams to streamline workflows and reduce costs

• Implemented new technologies to improve productivity

• Strong focus on continuous improvement and achieving operational excellence
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Q1. Tell me about yourself
Ans. 
Experienced operations executive with a track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Led cross-functional teams to successfully implement process improvements

• Strong analytical skills and ability to identify areas for cost savings

• Implemented new technology solutions to streamline operations

• Proven track record of meeting and exceeding operational KPIs
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Q2. Are you comfortable with night shifts?
Ans. 
Yes, I am comfortable with night shifts as I have prior experience working during those hours.
• I have previous experience working night shifts in my previous job.

• I am able to adjust my sleep schedule accordingly to accommodate night shifts.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work night shifts if required for the role.
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Q1. Tell me about yourself and other basic questions about job role and company
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Ask about job role and skills and other related questions

Basic multiple choice test in which maths gk reasoning etc type questions are there

Q1. Typing test in which u have to clear
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Q1. Versant test pf 3 round
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Q1. Tell me about yourself
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Q2. What is customer service
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Q3. Roles of customer support
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Q4. Advantages & disadvantages of online shopping
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Q1. Speak on any topic for 2 minutes
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Q2. How will you handle irate customer
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Q1. Versant test for English
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Q1. Why do you want this job?
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Q2. What are your strengths and weaknesses
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Q3. Why should I hire you?
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Q4. Why are you the right fit to success in the role
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Q5. Where do you see yourself in 2yeasrs time?
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Q1. One on one round
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Q2. About your self and customer support executive
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Q3. What tha bpo and Customer care
Ans. 
BPO (Business Process Outsourcing) and customer care are related to outsourcing of business processes and providing support to customers respectively.
• BPO involves outsourcing of non-core business processes such as payroll, accounting, and customer service to third-party service providers.

• Customer care involves providing support to customers through various channels such as phone, email, chat, and social media.

• BPO and c...read more
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Q1. What is role of customer care executive
Ans. 
Customer care executives are responsible for providing assistance and support to customers.
• Handling customer queries and complaints

• Providing information about products and services

• Resolving customer issues and concerns

• Maintaining customer records and databases

• Ensuring customer satisfaction and retention
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Q1. NORMAL HR QUESTION SAME LIKE OTHER COMPANY
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Q1. MANAGER AND CLIENT ROUND
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Q2. NORMAL SAME LIKE OTHER COMAPNY
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