iSON Xperiences Desktop Support Engineer Interview Questions and Answers

Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
Ans. 
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
Ans. 
A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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Q1. O.s and network problem issues
Ans. 
The question is about operating system and network problem issues.
• Operating system issues can include software crashes, driver conflicts, and system errors.

• Network problem issues can include connectivity problems, slow internet speeds, and DNS resolution issues.

• Examples of operating system issues are blue screen errors in Windows and kernel panics in macOS.

• Examples of network problem issues are inability to connect to ...read more
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Q1. Difference between windows 10 and 11
Ans. 
Windows 11 is the latest version of the Windows operating system, with new features and improvements over Windows 10.
• Windows 11 has a redesigned Start menu and taskbar compared to Windows 10.

• Windows 11 offers better support for multitasking with features like Snap Layouts and Snap Groups.

• Windows 11 has improved gaming capabilities with DirectStorage and Auto HDR support.

• Windows 11 requires newer hardware specifications...read more
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Q2. Troubleshooting of Outlook .pst and . Ost
Ans. 
Troubleshooting Outlook .pst and .ost files involves checking for file corruption, repairing files, and ensuring proper synchronization.
• Check for file corruption by running the Inbox Repair Tool (scanpst.exe)

• Repair the files by creating a new Outlook profile or rebuilding the .ost file

• Ensure proper synchronization by checking Outlook settings and server connectivity

• Consider recreating the Outlook profile if issues pers
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Q1. Why tech Mahindra?
Ans. 
Tech Mahindra is a leading IT services company known for its innovative solutions and global presence.
• Tech Mahindra has a strong reputation in the IT industry for providing cutting-edge solutions.

• The company has a global presence, offering opportunities to work on diverse projects and with clients from around the world.

• Tech Mahindra values employee growth and development, providing training and advancement opportunitie...read more
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Q2. After 5 years what do u see
Ans. 
After 5 years, I see myself as a senior Desktop Support Engineer leading a team and implementing innovative solutions to enhance user experience.
• Leading a team of Desktop Support Engineers

• Implementing innovative solutions to enhance user experience

• Continuing professional development to stay updated with latest technologies

• Possibly pursuing certifications to advance career
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At a time did the interview of 14 peoples

Q1. What is your education
Ans. 
Bachelor's degree in Computer Science
• Bachelor's degree in Computer Science

• Courses in networking, operating systems, and programming

• Hands-on experience with troubleshooting and technical support
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Q2. Current company
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