Cogent E Services Desktop Support Engineer Interview Questions and Answers

DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP server assigns IP addresses to devices on a network

• DHCP clients request IP addresses from the DHCP server

• DHCP lease time determines how long an IP address is valid for

• DHCP uses UDP port 67 for server and port 68 for client communication

VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.

• VPN creates a secure and encrypted connection between the user's device and the private network.

• It masks the user's IP address and encrypts data to ensure privacy and security.

• VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while u...read more

I will face customers with a friendly and professional attitude, actively listening to their concerns and providing timely solutions.

• Greet the customer with a smile and friendly tone

• Listen actively to their concerns without interrupting

• Ask clarifying questions to fully understand the issue

• Provide timely and effective solutions

• Follow up to ensure the issue is resolved to their satisfaction

I am highly efficient and always strive to complete tasks quickly without sacrificing quality.

• I prioritize tasks based on urgency and impact on users

• I constantly look for ways to streamline processes and improve efficiency

• I have a track record of resolving issues promptly and effectively

• I am proficient in troubleshooting and problem-solving techniques

I chose Microsoft because of its widespread use in the industry and the variety of tools and technologies it offers.

• Microsoft products are widely used in the industry, giving me valuable experience and skills

• Microsoft offers a wide range of tools and technologies for desktop support, making it easier to troubleshoot and resolve issues

• Microsoft certifications are highly recognized and can help advance my career in IT su

DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP server assigns IP addresses to devices on a network

• DHCP clients request IP addresses from the DHCP server

• DHCP lease time determines how long an IP address is valid for

• DHCP uses UDP port 67 for server and port 68 for client communication

VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.

• VPN creates a secure and encrypted connection between the user's device and the private network.

• It masks the user's IP address and encrypts data to ensure privacy and security.

• VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while u...read more

I will face customers with a friendly and professional attitude, actively listening to their concerns and providing timely solutions.

• Greet the customer with a smile and friendly tone

• Listen actively to their concerns without interrupting

• Ask clarifying questions to fully understand the issue

• Provide timely and effective solutions

• Follow up to ensure the issue is resolved to their satisfaction

I am highly efficient and always strive to complete tasks quickly without sacrificing quality.

• I prioritize tasks based on urgency and impact on users

• I constantly look for ways to streamline processes and improve efficiency

• I have a track record of resolving issues promptly and effectively

• I am proficient in troubleshooting and problem-solving techniques

My salary expectation is negotiable based on the job responsibilities and market standards.

• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.

A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.

• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more