Infosys BPM Voice Support Officer Interview Questions and Answers

Q1. What have you done since completing your graduation?
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Q2. Nothing he didn't asked anything because this interview is just a formality to him
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Q1. Essay on any random topic with proper grammar punctuation and 100 to 400 words
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Q2. My question was "write about your memorable birthday".
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Q1. There are 5 rounds: 1. Typing test for 1 minute 2. Fill in the blanks 3. Listening and typing 4. Story retyping in own words 5. Email writing on any random topic they provide in 9 minutes
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Q1. 1. Tell me about yourself 2. What do you know about concentrix 3 General questions regarding job like; Are you comfortable in night shift Are you comfortable with salary or any basic questions... The las...read more
Ans. 
I am a dedicated and customer-oriented individual with experience in providing non-voice customer support. I am familiar with Concentrix and am comfortable with night shifts and salary discussions.
• I have experience in providing non-voice customer support, ensuring customer satisfaction through effective communication and problem-solving skills.

• I have researched Concentrix and understand that it is a global business ser...read more
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Basic maths reasoning gk english

Any topics related customer had bad experience about taking ride please help me out

Any topic like online marketing good or bad

Assignment was given relaled to basic physical or who can do dum sharaad

Q1. Asking basic family wuestions
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Q2. Family history wat ur father did
Ans. 
My father worked as a software engineer for a multinational company.
• Father worked as a software engineer

• Employed by a multinational company

• Had experience in IT industry
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Q3. Asking basic questions of wat ur sister do
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Q4. Is ur sister married
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Q5. What ur mother do
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Q1. General profile discussion along with roles and responsibilities in previous organisation.
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Q2. How was your day went?
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It was Versant test.

Q1. Data interpretation
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Q2. English Passage question
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Q3. What is mean by ROM
Ans. 
ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.
• ROM is a type of memory that retains data even when the power is turned off.

• It is used to store firmware and software programs that are essential for the device to function.

• Examples of ROM include BIOS in computers and firmware in smartphones.

• ROM is different from RAM (Random Access Memory) which is vol
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Q1. Why should I hire you
Ans. 
I am a dedicated and experienced customer care executive with excellent communication skills and a strong commitment to providing top-notch service.
• I have a proven track record of resolving customer issues efficiently and effectively

• I am highly organized and detail-oriented, ensuring no customer concern goes unanswered

• I am a team player and can work well under pressure

• I am constantly seeking ways to improve and enhance...read more
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Q2. Tell me about sagility company
Ans. 
Sagility is a customer care company known for providing non-voice support services to various industries.
• Sagility offers customer care services such as email support, chat support, and social media management.

• The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

• Sagility has a team of trained professionals who handle customer queries and concerns effectively.

• They ...read more
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Q1. Tell me about your self
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Q2. Hobbies , project explanation
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Typing , computer knowledge

Q1. Why should hire you
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Q2. How to manage stress
Ans. 
Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.
• Practice self-care by getting enough sleep, eating well, and exercising regularly.

• Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.

• Seek support from friends, family, or a therapist to talk about your feelings and get advice.

• Engage in relaxation techniques such ...read more
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Q1. What's that in your hand?
Ans. 
It's a pen.
• It's a black pen with a silver clip.

• I use it for taking notes during interviews.

• It has a comfortable grip for writing.
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Q1. Chatting with AI
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Mathematics and Comprehension

Q1. Hello! How do you do?
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Q2. How good are you in your workspace?
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Q1. Can you mail us your documents for verification?
Ans. 
Yes, I can mail my documents for verification.
• I am able to mail my documents for verification.

• I will ensure all necessary documents are included in the mail.

• I can provide tracking information if needed.
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Q1. Can you tell me about yourself to me and the team as well?
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It Was informative and sensitive so I cannot share it, as per the HIPPA regulations . 🙏

It was a fun activity. And I still feel proud to have been a part of the entire team's success in winning that round.

I apologize for not sharing those details.

Q1. This too shall pass
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Q1. Tell me about yourself
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Q2. Tell me about your daily routine
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Q3. Advantage and disadvantage of social media
Ans. 
Social media allows for easy communication and networking, but can also lead to privacy concerns and addiction.
• Advantage: Easy communication and networking with people around the world

• Advantage: Access to a wide range of information and news in real-time

• Disadvantage: Privacy concerns with personal data being shared and potentially misused

• Disadvantage: Addiction and negative impact on mental health from excessive use

• Dis...read more
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